A San Antonio river adventure your family will never forget

You remember the Alamo, don’t you? If you’re my 10-year-old daughter, and you sometimes daydream during history class, maybe not. Read more “A San Antonio river adventure your family will never forget”

Help, my “free” car rental voucher doesn’t work at the airport

After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be able to use the nonrefundable certificate for the rental. What now?
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Extreme card confusion on my rental car

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit card company won’t cover it. Why not?
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A rental car bill I don’t think I deserve

Zhu/Shutterstock
Zhu/Shutterstock
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

Question: I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev., recently. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.

My husband walked around the car and didn’t notice any damage. I drove from the airport rental location directly to our hotel in Reno, where the car was parked for two days. Several days later, when we left Reno to drive to Las Vegas, I noticed that the plastic grill on the front of the car was uneven. My husband inspected and found that it was loose but still connected.
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Maybe I shouldn’t have taken this case after all

When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
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Is the car rental industry’s damage claims process fair to travelers?

Always, always, always take pictures of your rental car.
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Do car rental companies make it too hard to report pre-existing damage?

Question: Please help me with a bogus damage charge by Alamo. We picked up our car in Kona, Hawaii, at dusk and saw numerous small dents and dings and scratches on the vehicle. We couldn’t find a form to report the damage.
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A $481 bill for damage I didn’t do?

Question: I’m trying to resolve an issue with Alamo and have not been able to communicate directly with anyone at the claims department. Now they’re threatening collections and legal action. I’m in the process of buying a house and can’t afford a ding on my credit rating.
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No damage to rental car, but they called a collection agency anyway

Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.

“When I returned their rental car on June 21st, the Alamo staff reported no damage after their inspection but,” he says. But a few weeks later, the car rental company changed its tune. It now claimed he owed $646 for damage to his car.
Read more “No damage to rental car, but they called a collection agency anyway”