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ALAMO

Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out?

I might be on Alamo’s Do Not Rent list. Can you find out?

December 16, 2024August 14, 2023 by Christopher Elliott

Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?

Categories The Travel Troubleshooter

A San Antonio river adventure your family will never forget

February 1, 2024June 10, 2017 by Christopher Elliott

You remember the Alamo, don’t you? If you’re my 10-year-old daughter, and you sometimes daydream during history class, maybe not.

Categories Destinations
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Categories The Travel Troubleshooter
Harold Nagase tries to add a day to his Hotwire Alamo car rental, but when the vehicle is damaged, his credit card company won’t cover it.

Extreme card confusion on my Alamo rental car

January 27, 2024July 11, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering "optional" toll.

Help! I got a rental car bill I don’t think I deserve

April 16, 2025October 25, 2013 by Christopher Elliott

After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

Categories The Travel Troubleshooter
When Stacy Mills rented a car from Alamo recently, she says the vehicle had "several minor scratches" on the front right door of the vehicle.

Maybe I shouldn’t have taken this case after all

January 22, 2024September 13, 2012 by Christopher Elliott

When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.

Categories Commentary
Oh, I know, I sound like a broken record by now, but consider what happened to David Balovich when he rented a car through Alamo

Is the car rental industry’s damage claims process fair to travelers?

January 22, 2024August 9, 2012 by Christopher Elliott

Always, always, always take pictures of your rental car.

Categories Commentary
Frustrated with Alamo in Kona, Hawaii; reported pre-existing damage, got no form, told "golf ball size" doesn't matter.

Do car rental companies make it too hard to report pre-existing damage?

January 22, 2024August 3, 2012 by Christopher Elliott

When Renee Tyler returns from her Hawaiian vacation, she gets an unwanted surprise: A bill for damage to her rental car — damage for which she isn’t responsible. What should she do now?

Categories Commentary
Richard Hartman rented a car from Alamo in Montreal this summer. It's a decision he regrets, they called collection agency.

No damage to rental car, but they called a collection agency anyway

January 22, 2024November 10, 2011 by Christopher Elliott

Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.

Categories Commentary

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