New artificial intelligence promises to make travel a little smarter. Does it?

The Terminator wants to be your next travel agent. Read more “New artificial intelligence promises to make travel a little smarter. Does it?”

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

An Aeroméxico website mystery

Adelyn Hernandez booked tickets for her sister-in-law and her nephew on Aeroméxico’s website. Her sister-in-law was concerned because her legal name on her passport shows a middle name. The problem? Hernandez says there was no field to add a middle name, and now Aeroméxico wants an additional $300 to correct the tickets. Can we help? Read more “An Aeroméxico website mystery”

AeroMexico admits it made a mistake but doesn’t correct it. No refund due.

This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.

Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. Read more “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”

An Aeromexico refund runaround with a surprise ending

aeromexicoExtracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.

What happened next may help you if you ever need to get a refund from an intransigent airline.
Read more “An Aeromexico refund runaround with a surprise ending”