New artificial intelligence promises to make travel a little smarter. Does it?

The Terminator wants to be your next travel agent. Read more “New artificial intelligence promises to make travel a little smarter. Does it?”

AeroMexico admits it made a mistake but doesn’t correct it. No refund due.

This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.

Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. Read more “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”

An Aeromexico refund runaround with a surprise ending

aeromexicoExtracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.

What happened next may help you if you ever need to get a refund from an intransigent airline.
Read more “An Aeromexico refund runaround with a surprise ending”

Indoor Edmonton (please check your light saber with your jacket)

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This is the West Edmonton Mall, the largest shopping center in North America and Alberta’s number-one tourist attraction. It’s unbelievably enormous. That’s Aren standing near the rail. Note the life-size replica of the Santa Maria just below him.
Read more “Indoor Edmonton (please check your light saber with your jacket)”