New artificial intelligence promises to make travel a little smarter. Does it?

The Terminator wants to be your next travel agent. Read more “New artificial intelligence promises to make travel a little smarter. Does it?”

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

Stranded in Mexico City! Who is responsible?

Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City. Mankin incurs costs to stay overnight, and has to buy new tickets to get to Puerto Vallarta. Neither airline will reimburse her. Can we help Mankin obtain a refund? Read more “Stranded in Mexico City! Who is responsible?”

An Aeroméxico website mystery

Adelyn Hernandez booked tickets for her sister-in-law and her nephew on Aeroméxico’s website. Her sister-in-law was concerned because her legal name on her passport shows a middle name. The problem? Hernandez says there was no field to add a middle name, and now Aeroméxico wants an additional $300 to correct the tickets. Can we help? Read more “An Aeroméxico website mystery”

Does Aeroméxico really owe me nothing for this travel fiasco?

Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay. Read more “Does Aeroméxico really owe me nothing for this travel fiasco?”