Benn Karne and his wife, Marilyn, had tickets from Athens to Bologna, Italy, on May 14, 2020. Not that it did them much good. Like almost every other flight operating at the start of the pandemic, Aegean Airlines canceled it and eventually offered them a refund.
But then Aegean Airlines did something very odd: It refunded only one of the tickets.
Now the Karnes are trying to find out what went wrong with their second refund and how they can fix it. But their odyssey tells a much bigger story about the patently irresponsible behavior of airlines during the pandemic. You’re probably familiar with stories like this. The additional context will infuriate you.