Question: I’m writing on behalf of two friends who booked a trip of a lifetime to Italy recently. They also purchased trip insurance through Access America. A couple days after paying for the insurance, they found out that the husband had to have hip replacement surgery. It was a situation that became chronic within a couple of days. Read more “Is this fair? They saved $74, but they lost $10,074”
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.
Good thing she had travel insurance through Access America, she thought. At least she wouldn’t have to worry about losing the cost of her trip.
Marcel Meth’s wife and daughter had plans to visit his recently widowed sister-in-law in Minnesota. As a precaution, they bought a travel insurance policy through Access America.
But they bought the wrong policy.
“Four days before my wife and daughter were to leave for Minnesota, my sister-in-law called us and told us that her son was hospitalized and that he would be remaining in the hospital for a week or more,” he says. “In response to this, my wife needed to cancel the vacation. We obtained all the necessary documentation and filed it with the Access America. They immediately denied the claim, saying that the reason for hospitalization was not covered by the policy.” Read more “Case dismissed: “I feel that the insurance is useless””
Question: I recently booked a trip to Colorado Springs on American Airlines. I paid for the tickets with a credit I’d received after canceling a previous flight, plus $350 in fees. I bought travel insurance from Access America, which is offered through the American Airlines website.
I had a bicycling accident and we could not travel to Colorado. I sent a claim to Access America with complete documentation, including receipts from American Airlines. The receipt shows a payment of $601 plus $350 in fees.
Now Access America says they won’t pay the claim since we used the $601 credit from the earlier trip. Needless to say, I am upset because American advertises Access America on its site and the ticket agent when I rebooked said to call them. Can you help me get my money back? — John Frow, Plano, Texas
Editor’s note: For years, readers have asked me to write a regular feature on my failures as a reader advocate. (As if my critics need any more ammunition.) So today, I’m doing just that. “Case dismissed” will explore the mediation requests that bombed. Don’t forget to vote in the poll and comment on this case. Your opinion matters!
Catherine Markland was looking forward to her Ecuador trip with Friendly Planet this month. She had a little extra peace of mind because she’d purchased an insurance policy for her flights through Access America.
Maybe she shouldn’t have been so confident. When her plans changed, she discovered a thing or two about her coverage — a thing or two I couldn’t help her undo.
Question: I need your help with a travel insurance problem. We booked a trip to Cancun through Orbitz last year, and when we got to the last screen of the reservation, it offered us a travel insurance policy through Access America. We thought it would be a good idea to have insurance, so we bought it.
Afterwards, we received a document with the specifics of our policy. I didn’t read it because I didn’t anticipate having to make a claim. But I was wrong.
Shortly before our trip, my mother died unexpectedly. I called Orbitz, which referred me to the insurance company. An Access America representative told me to cancel the trip and suggested that I reschedule it. They promised they would “take care” of the claim.
A few weeks later, Access America denied my claim for $951, because my mother suffered from high blood pressure. The death certificate listed the cause of death as being from “natural causes.” I didn’t know a natural cause was a pre-existing medical condition. — Cheryl Ellis, Lee’s Summit, Mo.