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Elliott Report

Elliott Report

  • Home
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Against the odds, Michelle Fiorelli won a Kid Trax Car in an Extended Stay America contest. Then she waited patiently. Will it ever arrive?

I won a Kid Trax Car from Extended Stay America. So where is my prize?

January 21, 2024March 16, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
This consumer wanted a television that would be compatible with the MLB app. It turns out the Samsung TV he purchased isn't. Now what?

The MLB app doesn’t work on this Samsung TV! Can I get a refund?

January 21, 2024March 9, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3 

January 21, 2024March 7, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Now what can he do?

He ordered three tickets from Vivid Seats but only got two

January 21, 2024March 1, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said? 

Help! Marriott canceled my reservation and then went silent

January 21, 2024February 21, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said? 

Categories Problem Solved
Samsung promised Kristin Graham a $150 e-certificate if she purchased a Galaxy Z Fold3. She bought the phone so where is her reward?

Samsung promised me a $150 e-certificate. How do I get it?

January 21, 2024February 21, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Her Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but switches to a credit.

The Avalanche offered her money back. Looks like her refund request got buried

January 21, 2024February 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Ticketmaster will only refund the concert to the original payment form. So now that she canceled her credit card, will she get her cash back?

I canceled my credit card, so how will I get my concert refund?

January 21, 2024February 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Sara's Colorado Avalanche game is canceled at the start of the pandemic and the organizer promises her a refund. So where is the money?

The Colorado Avalanche canceled the game and promised me a refund. Where is it?

January 21, 2024February 1, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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