Help! Sears won’t cover the cost of installing my replacement dishwasher
Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can I get a refund from Ticketmaster for this Alan Parsons concert?
Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund?
I’ve waited more than three years for this bottle of Bordeaux. Where is it?
This blog follows Olivier Kunckler’s frustrating journey in acquiring a sought-after bottle of Chateau Pontet Canet 2019. Despite a three-year wait and countless queries, Olivier struggles with unresponsive customer service and an unfulfilled order. It’s a tale that delves into the complexities of international wine delivery, customer service gaps, and one wine enthusiast’s perseverance to expand his collection.
Where’s my refund from American Queen Voyages? They promised to send it months ago
May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?
Downgraded on a Lufthansa flight. Where’s my business class refund?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?
T-Mobile won’t honor its promotions. What can I do?
When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?
Hey Ticketmaster, where’s the refund for my David Foster concert tickets?
Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?
My GE Profile washer flooded my home. How do I get it fixed?
Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on?
He only needed 30 tablets. He received $13,000 worth of drugs
If a pharmacy gives you too much medication, can you get a partial refund? That’s what one reader wants to know after he receives $13,000 worth of pills.
Eversource Gas says I have a leak. Do I have to pay this service bill?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?