Problem Solved Archives

Claire Engkvist's La-Z-Boy delivery has been delayed by more than a year. What does she have to do to get it?

La-Z-Boy furniture delivery delay: How do I get my recliners now?

January 19, 2024November 15, 2023 by Christopher Elliott

La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?

Philips recalls our readers' CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement

January 19, 2024November 8, 2023 by Christopher Elliott

Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

Julie Kuklenski has a Saks return problem. She sent back Stella McCartney cross-body bag. But the company won't return her money.

Saks return problem: Where’s my money?

October 25, 2024November 1, 2023 by Christopher Elliott

Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges.

Help me with these fraudulent charges on my card. Citi won’t.

January 19, 2024October 24, 2023 by Christopher Elliott

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

Vickie anxiously awaited her quilting magazines, but they never arrived. One evening, a surprise package appeared at her door. Inside were the missing issues, accompanied by an apologetic note. Relief washed over her; the quilting world hadn't forgotten her after all.

I didn’t get my quilting magazines. What can I do?

November 8, 2023October 18, 2023 by Christopher Elliott

What happened to Vickie Taylor’s subscription to Love of Quilting and Quick and Easy Quilts? She paid for a subscription but never received the magazines.

I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Donette Plaisance's GE microwave was plagued with problems, including stopping mid-cycle and running without heating or lights. After numerous frustrating service calls and weeks of waiting, she sought a refund for the $1,528 spent. Ultimately, persistence and contacting GE led to a replacement, hopefully free from the microwave curse.

My GE microwave never worked. What can I do?

January 17, 2024October 4, 2023 by Christopher Elliott

Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?