UPS lost my package! But is Amazon’s resolution fair?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee
Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
“Burned” by my Hamilton Beach toaster oven. Why can’t I get a refund?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
How do I get PayPal to reverse a fraudulent charge for $2,600? Can you help?
PayPal won’t refund an unauthorized charge on John Boham-Cook’s account, even though it reversed two others by the same fraudster. How can he get the company to see things his way?
My bed from Ashley Furniture is missing a few parts. What should I do?
What’s wrong with Britt Lane’s bed? And why won’t Ashley Furniture fix it for her? She’s been sleeping on the floor since she ordered the furniture from the retailer.
I couldn’t see P!nk because of a foul-ball net. Can I get a refund from Ticketmaster?
Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?
My BMW doesn’t work! Why won’t they fix it?
Jim Ogden’s new BMW is a lemon, but he can’t get his dealership to fix it or take the car back. What are his options?
Amazon lost return: What happened to my surge protector?
After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?
It’s hot out there! How long until my Carrier air conditioner gets repaired?
Read the frustrating tale of Jeffrey Schiff’s months-long battle to get his Carrier air conditioner repaired, and how he finally found relief with the help of a consumer advocate. Learn tips and strategies for navigating warranty issues and customer service frustrations in this all-too-relatable story.