Zales Outlet

Zales Outlet is a retailer specializing in discounted jewelry and accessories. It is a subsidiary of Signet Jewelers.

Telephone
Main : (800) 311-5393
Text : (855) 338-1760
Mailing address
375 Ghent Road
Akron, OH 44333
Website
zalesoutlet.com

What you need to know about Zales Outlet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Zales Outlet

Try self-service first

Use our proven resolution methods, or Zales Outlet’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Zales Outlet respond?

Phone support
Hours of operation:
 
Monday through Friday from 9 a.m. to 7 p.m., and on Saturdays from 10 a.m. to 6:30 p.m. (all times Eastern).
 
Response times may vary depending on call volume, and users may experience wait times during peak hours.
 
Call customer service at (800) 311-5393.
Email support
Zales Outlet does not provide a direct customer service email address on its website.
Live chat
Hours of operation:
 
Monday through Friday from 8 a.m. to midnight, Saturday from 10 a.m. to 10 p.m., and Sunday from noon to 9 p.m. (all times Eastern).
 
Live chat response times may vary depending on the volume of inquiries, but users can typically expect a quick response during these hours.
Social media
Zales Outlet is active on social media platforms such as Facebook, Instagram, and X. Response times may vary depending on the volume of inquiries. Zales Outlet's social media accounts are a great way to get in touch for general inquiries, updates on promotions, or assistance with customer service issues

Here's how to reach Zales Outlet via social media.
Help center/FAQ
Zales Outlet's help center and FAQ page provide valuable information and self-service options that are available immediately for quickly finding answers to common questions.
Verified contacts

Zales Outlet customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kecia Caffie
President, Zales
Primary
Jill Frantz
Vice President Customer Connection Center
Secondary
Jamie Singleton
Chief Consumer Officer
Chief Executive
J.K. Symancyk
Chief Executive

Zales Outlet customer service policies

Zales Outlet's privacy policy outlines how the company uses, collects, and protects the personal information of those who interact with its website. It explains the types of data Zales Outlet gathers, including personal details, payment information, and browsing data, and how this information is used.

Zales Outlet loyalty program

Zales Outlet offers a loyalty program called Vault Rewards. This free program allows customers to earn 1 Gem for every dollar spent, both in-store and online.

Frequently asked questions about Zales Outlet

Signet Jewelers is the parent company of Zales Outlet.
Call (800) 311-5393.
Yes, Zales Outlet can be contacted via an online chat service.

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