Zales Outlet is a retailer specializing in discounted jewelry and accessories. It is a subsidiary of Signet Jewelers.
Zales Outlet Responsiveness rating
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What you need to know about Zales Outlet
The company responds to most customer complaints in a satisfactory manner.
- Zales Outlet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Zales Outlet with our insider guide or through its executive contacts.
- Zales Outlet’s customer service policies are standard. Here are our frequently asked questions about Zales Outlet.
Zales Outlet customer service response times
Zales Outlet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 9 a.m. to 7 p.m., and on Saturdays from 10 a.m. to 6:30 p.m. (all times Eastern). Response times may vary depending on call volume, and users may experience wait times during peak hours. Call customer service at (800) 311-5393. |
| Email support | Zales Outlet does not provide a direct customer service email address on its website. |
| Live chat | Hours of operation: Monday through Friday from 8 a.m. to midnight, Saturday from 10 a.m. to 10 p.m., and Sunday from noon to 9 p.m. (all times Eastern). Live chat response times may vary depending on the volume of inquiries, but users can typically expect a quick response during these hours. |
| Social media | Zales Outlet is active on social media platforms such as Facebook, Instagram, and X. Response times may vary depending on the volume of inquiries. Zales Outlet’s social media accounts are a great way to get in touch for general inquiries, updates on promotions, or assistance with customer service issues Here’s how to reach Zales Outlet via social media. |
| Help center/FAQ | Zales Outlet’s help center and FAQ page provide valuable information and self-service options that are available immediately for quickly finding answers to common questions. |
How to resolve a problem with Zales Outlet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Zales Outlet mailing address
375 Ghent Road
Akron, OH 44333
Zales Outlet loyalty program
Zales Outlet offers a loyalty program called Vault Rewards. This free program allows customers to earn 1 Gem for every dollar spent, both in-store and online.
Zales Outlet social media channels
Zales Outlet executive customer service contacts
Kecia Caffie
President, Zales
375 Ghent Road
Akron, OH 44333
kecia@signet.com
Primary Contact
Jill Frantz
Vice President Customer Connection Center
375 Ghent Road
Akron, OH 44333
jill.frantz@signet.com
Secondary Contact
Jamie Singleton
Chief Consumer Officer
375 Ghent Road
Akron, OH 44333
jamie@signet.com
Chief Executive
J.K. Symancyk
375 Ghent Road
Akron, OH 44333
jk@signet.com
Zales Outlet customer service policies
What is Zales Outlet's privacy policy?
Zales Outlet’s privacy policy outlines how the company uses, collects, and protects the personal information of those who interact with its website. It explains the types of data Zales Outlet gathers, including personal details, payment information, and browsing data, and how this information is used.
What are Zales Outlet's terms of use?
Zales Outlet’s terms of use outline the rules and guidelines for using its website and services.
What is Zales Outlet's website accessibility?
Zales Outlet’s website accessibility ensures that its online platform is usable for individuals with disabilities.
Zales Outlet self-service links
How can I track my order?
Visit the website, log into your account, and go to the “Order Status” page to track your order. If you checked out as a guest, you’ll need to enter your order number and billing information.
How do I manage my Zales Outlet account?
Visit the website, log into your account, and navigate to your account settings. You can update your personal information, change your password, view past orders, and manage your payment methods.
How can I apply a promo code to my order?
Visit the website, add items to your shopping cart, and proceed to checkout. During checkout, you’ll find a field labeled “Promo Code” where you can enter your discount code.
What is the relationship between Zales Outlet and Signet Jewelers?
Signet Jewelers is the parent company of Zales Outlet.
How can I contact Zales Outlet customer service?
Call (800) 311-5393.
Does Zales Outlet have an online chat service?
Yes, Zales Outlet can be contacted via an online chat service.
How to get professional help with your Zales Outlet problem
If you need help with Zales Outlet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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