Signet Jewelers is a retailer of jewelry, watches, and accessories, operating brands in the U.S. and Canada (Kay, Zales, Jared, Peoples, Banter) and in the U.K. and Ireland (H. Samuel, Ernest Jones).
Signet Jewelers Responsiveness rating
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What you need to know about Signet Jewelers
Signet Jewelers itself does not handle retail customer complaints directly; instead, customer inquiries are managed by its individual brands.
- Customer service response times vary depending on the brand, method of contact, the volume of inquiries and the nature of the issue.
- You can resolve a problem with Signet Jewelers’ brands using our insider guide or by contacting their executive customer service representatives.
- Customer service policies are standard. Here are our frequently asked questions about Signet Jewelers.
Signet Jewelers customer service response times
Signet Jewelers does not provide customer service directly at the corporate level; instead, customer service inquiries are handled by its individual U.S. retail brands, such as Kay Jewelers, Zales, Jared and Banter by Piercing Pagoda. Response times vary by brand and channel, but most offer customer service during extended business hours by phone, email or online chat, with typical replies ranging from same-day responses via phone or chat to one to two business days for email inquiries. However, here’s a general idea of what to expect:
| Phone support: Kay Jewelers: (800) 527-8029 Zales: (877) 414-5925 Jared Jewelers: (800) 527-8229 Banter by Piercing Pagoda: (800) 866-9700 | Representatives are available Monday through Friday from 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 6:30 p.m. (all times Eastern). |
| Text support: Kay Jewelers: (855) 221-6255 Jared Jewelers: (855) 931-4261 Banter by Piercing Pagoda: (855) 969-5726 | The U.S. retail brands owned by Signet Jewelers do not provide a general customer service support email address on the websites. However, each brand offers an individual text or online messaging option for customers to submit inquiries. |
| Live chat: Kay Jewelers Zales Jared Jewelers Banter by Piercing Pagoda | Representatives are available Monday through Friday from 7 a.m. to 1 a.m., and weekends 10 a.m. to 10 p.m. (all times Eastern). |
| Social media | The U.S. retail brands owned by Signet Jewelers are active on social media platforms such as Facebook, X, Instagram and TikTok. |
| Help center/FAQ: Kay Jewelers Zales Jared Jewelers Banter by Piercing Pagoda | The help center/FAQ provides quick answers to common questions regarding orders, returns, product information, shipping, warranties and account management. |
How to resolve a problem with Signet Jewelers
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Signet Jewelers mailing address
375 Ghent Road
Akron, OH 44333
Signet Jewelers loyalty program
Each retail brand owned by Signet Jewelers has its own customer loyalty or rewards program.
Signet Jewelers social media channels
Signet Jewelers executive customer service contacts
Primary Contact
Michael Smith
VP Customer Experience, VP Consumer Insights, Strategy and Innovation Leader, Operations, Brand Marketing
375 Ghent Road
Akron, OH 44333
michael.smith@signetjewelers.com
Secondary Contact
Joan Hilson
Chief Operating and Financial Officer
375 Ghent Road
Akron, OH 44333
joan.hilson@signetjewelers.com
Chief Executive
J.K. Symancyk
375 Ghent Road
Akron, OH 44333
jk.symancyk@signetjewelers.com
Signet Jewelers customer service policies
What is Signet Jewelers' privacy policy?
Signet Jewelers’ privacy policy explains how the company collects, uses, and protects personal information. It outlines how data are used to process orders and for marketing purposes.
What are Signet Jewelers' terms of use?
Signet Jewelers’ terms of use outline the conditions for using its services, including opening and closing accounts and managing personal information.
Signet Jewelers self-service links
How can I find answers to common questions?
Each retail brand listed on the Signet Jewelers website offers a help center or FAQ covering orders, returns, shipping, warranties and account management.
How can I access the different Signet Jewelers retail brands?
Visit the Signet Jewelers website and select the specific retail brand you want to access to browse products and services.
How do I track my order?
Visit the Signet Jewelers website, select the specific retail brand you purchased from and use your order number or account details to track your order.
What is the relationship between Signet Jewelers and its retail brands?
Signet Jewelers is the parent company, which owns and oversees multiple retail brands, including Kay, Zales, Jared, Peoples, Banter, H. Samuel and Ernest Jones.
How can I contact Signet Jewelers customer service?
Contact Signet Jewelers’ customer service through its specific retail brands.
Do Signet Jewelers sell products directly?
No, products are sold through its retail brands, in stores and online.
How to get professional help with your Signet Jewelers problem
If you need help with Signet Jewelers, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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