Walgreens

Walgreens is a retail pharmacy chain that provides prescription medications, health and wellness products and everyday consumer goods.

Telephone
Customer service : (800) 925-4733
Email
Mailing address
200 Waukegan Road
Deerfield, IL 60015
Website
walgreens.com

What you need to know about Walgreens

We receive few complaints about Walgreens. The company overcharged this customer for a prescription and did not provide assistance to fix the problem.

How to resolve a problem with Walgreens

Try self-service first

Use our proven resolution methods, or Walgreens’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Walgreens respond?

Phone support
Walgreens customer service phone response times vary by store location, and each branch has its own operating hours, which may differ by region or time zone.
Email supportwcrexecresponse@walgreens.com
Walgreens does not list a direct customer service email on its website, but provides an online contact form for inquiries. The email shown at left is used for escalated or executive-level customer service issues.
Live chat
Walgreens offers live chat on its website, starting with a chatbot to handle common questions and connecting to a live agent for more detailed support.
Social media
Walgreens is active on social media platforms such as Facebook, X, Instagram and LinkedIn.
Help center/FAQ
Walgreens' help center/FAQ provides quick answers to common questions regarding prescriptions, pharmacy services, online orders, store locations and general products.
Verified contacts

Walgreens customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rebekah Pajak
Vice President and Head, Corporate Communications
Secondary
Sebastian Peterson
Chief Marketing and Customer Experience Officer
Chief Executive
Mike Motz

Walgreens customer service policies

Walgreens’ privacy policy describes how the organization collects, uses and protects personal information. It outlines how data are used for processing orders, managing pharmacy services and for marketing purposes.

Walgreens loyalty program

Walgreens has a loyalty program called myWalgreens, which lets members earn points for discounts and rewards.

Frequently asked questions about Walgreens

Call (800) 925-4733.
Yes, Walgreens has an online chat service.
Walgreens is now a private standalone company owned by Sycamore Partners, following its 2025 acquisition.

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