Walgreens is a retail pharmacy chain that provides prescription medications, health and wellness products and everyday consumer goods.
Walgreens Responsiveness rating
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What you need to know about Walgreens
We receive few complaints about Walgreens. The company overcharged this customer for a prescription and did not provide assistance to fix the problem.
- Walgreens’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Walgreens with our insider guide or through its executive contacts.
- Walgreens’ customer service policies are standard. Here are our frequently asked questions about Walgreens.
Walgreens customer service response times
Walgreens’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 925-4733 | Walgreens customer service phone response times vary by store location, and each branch has its own operating hours, which may differ by region or time zone. |
| Email support wcrexecresponse@walgreens.com | Walgreens does not list a direct customer service email on its website, but provides an online contact form for inquiries. The email shown at left is used for escalated or executive-level customer service issues. |
| Live chat | Walgreens offers live chat on its website, starting with a chatbot to handle common questions and connecting to a live agent for more detailed support. |
| Social media | Walgreens is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Walgreens’ help center/FAQ provides quick answers to common questions regarding prescriptions, pharmacy services, online orders, store locations and general products. |
How to resolve a problem with Walgreens
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Walgreens mailing address
200 Waukegan Road
Deerfield, IL 60015
Walgreens loyalty program
Walgreens has a loyalty program called myWalgreens, which lets members earn points for discounts and rewards.
Walgreens social media channels
Walgreens executive customer service contacts
Primary Contact
Jonathon Hosea
Senior Director of Corporate Communications
200 Waukegan Road
Deerfield, IL 60015
jonathon.hosea@walgreens.com
Secondary Contact
Sebastian Peterson
Chief Marketing and Customer Experience Officer
200 Waukegan Road
Deerfield, IL 60015
sp@walgreens.com
Chief Executive
Mike Motz
200 Waukegan Road
Deerfield, IL 60015
mike@walgreens.com
Walgreens customer service policies
What is Walgreens' privacy policy?
Walgreens’ privacy policy describes how the organization collects, uses and protects personal information. It outlines how data are used for processing orders, managing pharmacy services and for marketing purposes.
What are Walgreens' terms of use?
Walgreens’ terms of use set forth the conditions for using the organization’s services, including account creation, account management and the handling of personal information.
What is Walgreens' accessibility statement?
Walgreens’ accessibility statement describes the measures the organization takes to ensure that its website and digital services are accessible to all customers, including those with disabilities.
Walgreens self-service links
How can I manage my Walgreens account online?
On the website, navigate to “Sign In” and access “My Account” to update personal information, payment methods and preferences.
How do I check my prescription status?
On the website, navigate to “Pharmacy,” then “Refill or Check Status,” and enter your prescription information.
How do I update my contact information or delivery address?
On the website, navigate to “My Account” to update your contact information or delivery address.
How can I contact Walgreens customer service?
Call (800) 925-4733.
Does Walgreens have an online chat service?
Yes, Walgreens has an online chat service.
What is Walgreens’ corporate structure?
Walgreens is now a private standalone company owned by Sycamore Partners, following its 2025 acquisition.
How to get professional help with your Walgreens problem
If you need help with Walgreens, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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