Vodafone is a British multinational telecommunications company, with headquarters in London.
How to reach a person at Vodafone
Main: +44 (0) 1635 33251
Customer Service: +44 7836 191 191 from abroad
Vodafone Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Vodafone
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vodafone
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Vodafone’s mailing address
Vodafone House
The Connection
Berkshire, Newbury Berkshire RG14 2FN
Vodafone’s executive customer service contacts
Primary Contact
Colin Coleman
Head of Consumer Operations
Vodafone House
The Connection
Berkshire, Newbury Berkshire RG14 2FN
colin.coleman@vodafone.com
Secondary Contact
Max Taylor
CEO UK
Vodafone House
The Connection
Berkshire, Newbury Berkshire RG14 2FN
max.taylor@vodafone.com
Serpil Timuray
Chief Commercial Operations and Strategy Officer
Vodafone House
The Connection
Berkshire, Newbury Berkshire RG14 2FN
Serpil.Timuray@vodafone.com
Chief Executive
Vittorio Colao
Chief Executive
Vodafone House
The Connection
Berkshire, Newbury Berkshire RG14 2FN
Vittorio.Colao@vodafone.com
Is Vodafone available in the USA?
Vodafone does not operate as a mobile network provider in the USA. However, it offers services through partnerships with local carriers.
Who is Vodafone's partner in the USA?
Vodafone has partnerships with several U.S. carriers, including Verizon Wireless, for mobile services.
What is 191 on Vodafone?
Dialing 191 on a Vodafone phone connects you to Vodafone’s customer service.
What number to call for a Vodafone top-up?
To top up a Vodafone account, call 2345 from your Vodafone mobile.
Is Vodafone listed in the USA?
Vodafone is not listed on a U.S. stock exchange but trades as an American Depositary Receipt (ADR) under the ticker symbol VOD on the NASDAQ.
How do I activate Vodafone international roaming?
To activate Vodafone international roaming, use the My Vodafone app, text ROAMING to 199, or call customer service.
What is the toll-free number of Vodafone customer care in Qatar?
The toll-free number for Vodafone customer care in Qatar is 111.
How can I check my Vodafone balance?
To check your Vodafone balance, dial *#1345# from your Vodafone mobile or use the My Vodafone app.
Who is the transfer agent of Vodafone USA?
Vodafone’s transfer agent for ADRs in the USA is Citibank, N.A.
Can I use my Vodafone SIM internationally?
Yes, you can use your Vodafone SIM internationally by enabling international roaming.
How to get professional help with your Vodafone problem
If you need help with Vodafone, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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