Vodafone

Vodafone is a British multinational telecommunications company, with headquarters in  London.

Telephone
Main : +44 (0) 1635 33251
Customer service : +44 7836 191 191
Mailing address
Vodafone House, The Connection
Berkshire, Newbury Berkshire RG14 2FN
Website
vodafone.com

What you need to know about Vodafone

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Vodafone

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Vodafone customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Colin Coleman
Head of Consumer Operations
Secondary
Max Taylor
CEO UK
Chief Executive
Serpil Timuray
Chief Commercial Operations and Strategy Officer
Chief Executive
Vittorio Colao
Chief Executive

Frequently asked questions about Vodafone

Visit the global Vodafone website to find a list of local Vodafone websites.

If you are a customer in the United Kingdom, you can:

  • Dial 191 from your Vodafone mobile phone, or

  • Call 0333 3040 191 from any other phone.

Alternatively, visit http://support.vodafone.co.uk for the full range of online support options.

Vodafone does not operate as a mobile network provider in the USA. However, it offers services through partnerships with local carriers.
Vodafone has partnerships with several U.S. carriers, including Verizon Wireless, for mobile services.
Dialing 191 on a Vodafone phone connects you to Vodafone's customer service.
To top up a Vodafone account, call 2345 from your Vodafone mobile.
Vodafone is not listed on a U.S. stock exchange but trades as an American Depositary Receipt (ADR) under the ticker symbol VOD on the NASDAQ.
To activate Vodafone international roaming, use the My Vodafone app, text ROAMING to 199, or call customer service.
The toll-free number for Vodafone customer care in Qatar is 111.
To check your Vodafone balance, dial *#1345# from your Vodafone mobile or use the My Vodafone app.
Vodafone's transfer agent for ADRs in the USA is Citibank, N.A.
Yes, you can use your Vodafone SIM internationally by enabling international roaming.

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