Tru by Hilton

Tru by Hilton is a subsidiary of Hilton Worldwide, a global hospitality company that owns and operates a variety of hotel brands.

Telephone
Customer service : (800) 649-0612
Mailing address
7930 Jones Branch Drive
McLean, VA 22102
Website
hilton.com/en/brands/tru-by-hilton

What you need to know about Tru by Hilton

We have not received any recent complaints about Tru by Hilton.

How to resolve a problem with Tru by Hilton

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Tru by Hilton customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Danny Hughes
Executive Vice President and President, Americas
Secondary
Simon Vincent
Executive Vice President and President, Europe, Middle East and Africa
Secondary
Alan Watts
Executive Vice President and President, Asia Pacific
Chief Executive
Christopher J. Nassetta
Chief Executive Officer

Frequently asked questions about Tru by Hilton

Contact Tru by Hilton customer support, visit the official Tru by Hilton website and use its customer support contact form or call its customer service number at (800) 649-0612.
Tru by Hilton is part of Hilton Worldwide Holdings Inc., under the leadership of CEO Christopher J. Nassetta. Contact Christopher at chris_nassetta@hilton.com.
Yes, Tru by Hilton provides 24/7 customer service.
Hilton Hotels and Resorts, Waldorf Astoria Hotels and Resorts, Conrad Hotels and Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton, Tempo by Hilton, Graduate by Hilton, Signia by Hilton, NoMad Hotels, as well as its customer loyalty program, Hilton Honors.

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