Tripadvisor, Inc. is an American online travel company that operates a website with reviews of travel related content and a mobile app with user-generated content and a comparison shopping website. It also offers online hotel reservations and bookings for transportation, lodging, travel experiences, and restaurants
It operates several well-known brands, including TripAdvisor, Airfarewatchdog, BookingBuddy, Cruise Critic, Family Vacation Critic, FlipKey, GateGuru, Holiday Lettings, Holiday Watchdog, Independent Traveler, SeatGuru, SmarterTravel, Tingo, Jetsetter, Travel Library, TravelPod, Viator, VirtualTourist and Kuxun.cn.
What you need to know about TripAdvisor
We receive many complaints about TripAdvisor. It has been accused of allowing hotels to post fake reviews and they have refused to comment on the matter. Also the website has a significant error.
How to resolve a problem with TripAdvisor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
141 Needham Street
Newton, MA 02464
https://www.tripadvisor.com/
Phone Contacts
Main: (617) 670-6300
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Tim Barker
Associate Director, Global Customer Operations
141 Needham Street
Newton, MA 02464
[email protected]
Secondary Contact
Jennie Putt
Senior Director Of Operations
141 Needham Street
Newton, MA 02464
[email protected]
Sartaj Kajla
Vice President - Global Customer & Content Operations
141 Needham Street
Newton, MA 02464
[email protected]
Chief Executive
Steve Kaufer
CEO
141 Needham Street
Newton, MA 02464
[email protected]
This contact was published on February 15, 2015 and updated on October 26, 2023.