Tripadvisor Customer Service Contacts

Tripadvisor’s privacy and cookies statement explains what personal information Tripadvisor LLC collects, including account details, location data, device identifiers, and content users submit; how that information is shared with corporate affiliates, advertising partners, and service providers; how cookies and similar technologies are used for advertising and personalization; the rights users have to access, correct, or delete their data through a dedicated privacy portal; and supplemental notices for users in the EEA, UK, California, Korea, and Brazil.

Tripadvisor does not sell travel directly under its core review platform, so returns are not applicable. For bookings made through Tripadvisor’s commerce partners, the relevant refund terms are governed by Viator (tours and activities) and TheFork (restaurant bookings). Viator’s standard policy provides a full refund for cancellations made at least 24 hours before the local start time of the experience; cancellations inside 24 hours are non-refundable. A subset of Viator experiences are labeled “All sales final” or follow a “strict” policy requiring cancellation up to 7 days in advance for a full refund. Hotel bookings link out to third-party suppliers whose own cancellation terms apply.

Tripadvisor’s terms, conditions and notices govern use of Tripadvisor websites, mobile apps, and related services. They cover account creation, eligibility and age requirements, content ownership and licensing of user submissions, prohibited activities including fake reviews and incentivized content, intellectual property protections, liability disclaimers, dispute resolution including a U.S. arbitration clause, and termination rights. They identify Tripadvisor LLC, registered at 400 1st Avenue, Needham, MA 02494, as the contracting entity for U.S. users.

Visit tripadvisor.com/RegistrationController and sign up with an email address, Google, Facebook, or Apple ID. Account creation is free and unlocks reviews, saved trips, the Tripadvisor Rewards program, and bookings through the app.

Sign in and open your profile settings at tripadvisor.com/Profile to change your display name, password, photo, travel preferences, and notification settings. To close your account or request data deletion, use the privacy portal linked from the privacy and cookies statement.

Sign in and go to tripadvisor.com/UserReview to submit a review for a hotel, restaurant, attraction, or experience. To edit or delete a review, open your profile, find the review under “Reviews,” and use the menu to remove it; Tripadvisor does not permit direct edits, so removing and reposting is the standard process.

Sign in and open tripadvisor.com/MyBookings or, for tours and activities, viator.com/bookings. Most Viator experiences qualify for a full refund if canceled at least 24 hours before the local start time; some are labeled “All sales final” or require seven days’ notice. Confirmation emails contain the cancellation deadline and a direct link.

Open the review on tripadvisor.com or in the app, click or tap the flag/menu icon next to it, and choose the appropriate report reason (suspected fake review, conflict of interest, off-topic, hate speech, etc.). Tripadvisor’s Trust & Safety team reviews flagged content using automated checks and human moderators. Businesses can also dispute reviews through the Tripadvisor Management Center. 

Owners can claim a free listing or manage an existing one at tripadvisor.com/Owners. Claiming requires verification by phone or postcard. Once claimed, owners can respond to reviews, post photos, update business hours, and access Tripadvisor’s paid Business Advantage tools.

Open the Tripadvisor mobile app, sign in, and tap your profile to view your Trip Cash balance. Trip Cash is applied at checkout on eligible hotel and experience bookings made in-app; 1 Trip Cash equals $1, with no blackout dates. Earned Trip Cash expires one year after it is credited.

Use the data-erasure form linked from the Tripadvisor Media Room contact page or the dedicated privacy portal referenced in the privacy and cookies statement. Tripadvisor responds within timelines required under GDPR, the UK GDPR, and U.S. state privacy laws including the CCPA.