Swiss International Airlines

Swiss International Air Lines (owned by the Lufthansa group) is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its headquarters are in Zürich.

Telephone
Customer Service : +41-848-700-700
Toll Free : (833) 626-0737
Mailing address
Obstgartenstrasse 25
CH-8302, Kloten, Switzerland
Website
swiss.com

What you need to know about Swiss International Airlines

We receive occasional complaints about Swiss international. Here's one recent case where the airline gave passengers seats that they were unable to use. The airline wouldn't compensate for lost luggage. They wouldn't help this sick customer. the airline asked another customer for $300 to fix a ticket mistake. The airline lost this customer's bag, but only refunded half of his expenses.

How to resolve a problem with Swiss International Airlines

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Start with the primary contact below, then escalate step by step if needed.

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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Swiss International Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Heike Birlenbach
Chief Commercial Officer
Secondary
Julia Hillenbrand
Vice President Area Management Europe & Africa, Global Sales Enablement
Chief Executive Officer
Jens Fehlinger
Chief Executive Officer

Frequently asked questions about Swiss International Airlines

Contact SWISS Airlines in the U.S. by phone:  Call (833) 626-0737 for general inquiries and assistance.  For post-travel and disability-related issues, call (855) 254-1842.
Call SWISS customer service by phone at (833) 626-0737.
Yes, SWISS International Air Lines operates flights to several destinations in the United States. It serves cities including New York City, Miami, Los Angeles, San Francisco, Chicago, and Boston.
Yes, Swiss International Air Lines (SWISS) is the successor to the former Swissair. SWISS is the current flag carrier of Switzerland and operates under the Lufthansa Group.
To contact Swiss from the U.K., call +44-20-7856-3636.
Yes, Swiss International Air Lines is a subsidiary of the Lufthansa Group. Lufthansa acquired Swissair’s assets and established Swiss as the new national carrier of Switzerland.
Swiss is a member of the Star Alliance, which includes United Airlines. As partners within the alliance, they collaborate on code-share flights, frequent flyer benefits, and shared services.
Swiss Airlines is part of the Star Alliance, which includes Lufthansa, United, Air Canada, and other airlines. These airlines collaborate on various routes and services.
No, Swiss  International Air Lines (Swiss) and Edelweiss Air are separate airlines. Swiss is the national carrier of Switzerland, while Edelweiss Air is a leisure airline owned by Swiss. Edelweiss Air focuses on vacation destinations and operates under the Swiss brand.
Swiss Airlines’ headquarters is located in Zürich, Switzerland.

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