Swiss International Airlines

Swiss International Air Lines (SWISS) is Switzerland’s leading airline. It is based in Kloten, near Zurich, and is part of the Lufthansa Group.

Telephone
Customer Service : +41-848-700-700
Toll Free : (833) 626-0737
Headquarters
Obstgartenstrasse 25
Kloten, Switzerland CH-8302
Mailing address
Obstgartenstrasse 25
CH-8302, Kloten, Switzerland
Website
swiss.com

What you need to know about Swiss International Airlines

We receive occasional complaints about SWISS. Here's one recent case where the airline gave passengers seats that they were unable to use. The airline wouldn't compensate for lost luggage. It wouldn't help this sick customer. The airline asked another customer for $300 to fix a ticket mistake. The airline lost this customer's bag, but only refunded half of his expenses.

How to resolve a problem with Swiss International Airlines

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Start with the primary contact below, then escalate step by step if needed.

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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Swiss International Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Karl Hanslik
Customer Service Specialist
Secondary
Julia Hillenbrand
Vice President Area Management Europe & Africa, Global Sales Enablement
Chief Executive
Jens Fehlinger
Chief Executive Officer

Frequently asked questions about Swiss International Airlines

Contact SWISS in the U.S. by phone at (833) 626-0737 or +1 (516) 738-4422 (24 hours; TTY users dial 711).
Call SWISS customer service by phone at (833) 626-0737.
Yes, SWISS International Air Lines operates flights to several destinations in the United States. It serves cities including New York City, Miami, Los Angeles, San Francisco, Chicago, and Boston.
Yes, Swiss International Air Lines (SWISS) is the successor to the former Swissair. SWISS is the current flag carrier of Switzerland and operates under the Lufthansa Group.
To contact SWISS from the U.K., call +44 333 006 7761, +44 20 7365 2473 or +44-20-7856-3636.
Yes. SWISS is part of the Lufthansa Group. SWISS was created in 2002 from the remains of Swissair and Crossair, and Lufthansa completed its takeover of SWISS in 2007.
Swiss is a member of the Star Alliance, which includes United Airlines. As partners within the alliance, they collaborate on code-share flights, frequent flyer benefits, and shared services.
Swiss Airlines is part of the Star Alliance, which includes Lufthansa, United, Air Canada, and other airlines. These airlines collaborate on various routes and services.
No, Swiss International Air Lines (SWISS) and Edelweiss are separate airlines. SWISS is the national carrier of Switzerland, while Edelweiss is a Swiss leisure airline that flies under its own brand. It’s been a sister company of SWISS since 2008 and is part of the Lufthansa Group.
SWISS’s headquarters is located in Kloten, near Zurich, Switzerland.

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