Swiss International Airlines Customer Service Contact Support Via Phone Email Exec Contacts

Swiss International Air Lines is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its headquarters are in Zurich.

Responsiveness rating

2/5

Swiss International Air Lines sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Swiss International Air Lines

Swiss International Air Lines gets relatively few complaints. But the ones we receive suggest that behind the scenes, there's an enormous bureaucracy that often makes resolving simple consumer problems impossible. Swiss certainly likes its rules, as evidenced by this story about a woman whose mother fell ill before her flight. Swiss also loves its fees.

How to resolve a problem with Swiss International Air Lnes

Use our company contacts. We know we have the right ones because we keep getting emails from Swiss International Air Lines lawyers demanding that we remove them. All that does is ensure Swiss gets a lower customer responsiveness score.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.