Swiss International Air Lines is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its headquarters are in Zurich.
What you need to know about Swiss International Air Lines
Swiss International Air Lines gets relatively few complaints. But the ones we receive suggest that behind the scenes, there's an enormous bureaucracy that often makes resolving simple consumer problems impossible. Swiss certainly likes its rules, as evidenced by this story about a woman whose mother fell ill before her flight. Swiss also loves its fees.
How to resolve a problem with Swiss International Air Lnes
Use our company contacts. We know we have the right ones because we keep getting emails from Swiss International Air Lines lawyers demanding that we remove them. All that does is ensure Swiss gets a lower customer responsiveness score.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
https://www.swiss.com/us/en/homepage
Phone Contacts
Main: +41 61 582 00 00
Customer Service: +41 (0)848 700 700
Toll Free: (877) 359-7947
Customer Service Resources
Customer service addresses:
USA: Swiss International Air Lines Customer Service 1400 RXR Plaza West Tower Uniondale NY 11556
Canada: 1555 Peel Street, suite 800, Montreal, Quebec, H3A 3L8
Social Media Contacts
Executive Contacts
Primary Contact
Pooja Pingulkar
Customer Service Manager
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]
Secondary Contact
Thomas Frick
Chief Operating Officer
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]
Chief Executive
Thomas Klühr
Chief Executive Officer
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]