Swiss International Airlines Customer Service Contacts

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Swiss International Air Lines is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its headquarters are in Zurich.

Responsiveness rating


What you need to know about Swiss International Air Lines

Swiss International Air Lines gets relatively few complaints. But the ones we receive suggest that behind the scenes, there's an enormous bureaucracy that often makes resolving simple consumer problems impossible. Swiss certainly likes its rules, as evidenced by this story about a woman whose mother fell ill before her flight. Swiss also loves its fees.

How to resolve a problem with Swiss International Air Lnes

Use our company contacts. We know we have the right ones because we keep getting emails from Swiss International Air Lines lawyers demanding that we remove them. All that does is ensure Swiss gets a lower customer responsiveness score.


Obstgartenstrasse 25
CH-8302 Kloten, Switzerland

Phone Contacts

Main: +41 61 582 00 00
Customer Service: +41 (0)848 700 700
Toll Free: (877) 359-7947

Customer Service Resources

Customer service addresses:

USA: Swiss International Air Lines Customer Service 1400 RXR Plaza West Tower Uniondale NY 11556

Canada: 1555 Peel Street, suite 800, Montreal, Quebec, H3A 3L8


Social Media Contacts


Executive Contacts

Primary Contact
Pooja Pingulkar
Customer Service Manager
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]

Secondary Contact
Thomas Frick
Chief Operating Officer
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]

Chief Executive
Thomas Klühr
Chief Executive Officer
Obstgartenstrasse 25
CH-8302 Kloten, Switzerland
[email protected]

[email protected]

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