Samsung is a South Korea company that makes electronics like phones, TVs, and home appliances. It also works in other areas like construction and technology services.
Samsung Electronics Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Samsung Electronics
We often receive complaints about Samsung. One customer said her phone was delivered to the wrong address, and although a refund was promised, she never got it. Another didn’t receive the e-certificate she was promised. A third customer bought a faulty stove that Samsung couldn’t repair, but he still has not been refunded. In another case, Samsung damaged a customer’s dryer and refused to replace it.
How to resolve a Samsung Electronics problem
Check our guide on getting an appliance repaired or replaced. Our guide to resolving any customer service problem will help you with your Samsung problem. Please contact our advocacy team directly if Samsung won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Samsung Electronics mailing address
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
Samsung Electronics executive customer service contacts
Primary Contact
Youngsub Seo
Director
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
y.seo@samsung.com
(201) 229-4423
Secondary Contact
Seung Hwan Ahn
Senior Vice President
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
hwan@samsung.com
Chief Executive
KS Choi
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
k.choi@samsung.com
How do I communicate with Samsung?
There are various ways to communicate with Samsung:
– Phone: Call its customer service hotline at (800) 726-7864.
– Live chat: Available on the Samsung website.
– Social media: Reach out via its official Facebook or X accounts.
– Email: Use the contact form on its website.
Does Samsung have 24 hour customer service in the USA?
Yes, Samsung does offer 24/7 customer support in the USA. You can reach it via phone support at (800) 726-7864 or live chat service on its website.
How do I talk to Samsung assistant?
You can talk to Samsung’s virtual assistant, Bixby, by pressing the Bixby button on your Samsung device or by saying “Hi Bixby” if voice activation is enabled. For customer support, you can use Samsung’s online chat support to get assistance.
What is the phone number for Samsung in the United States?
The phone number for Samsung customer service in the United States is 1-800-SAMSUNG, or (800) 726-7864.
Is Samsung used in USA?
Yes, Samsung is widely used in the USA. Its brand includes smartphones, TVs, home appliances, and other electronics.
How to get professional help with your Samsung Electronics problem
If you need help with Samsung Electronics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
