Samsung Electronics America is a consumer electronics company based in Ridgefield Park, NJ. It is a wholly-owned subsidiary of Samsung Electronics.
Responsiveness rating
What you need to know about Samsung Electronics
We frequently receive complaints regarding Samsung. One customer reported that their phone was delivered to the wrong address, and although they were promised a refund it was never received. Another customer was not given the E-certificate they were promised. Additionally, a stove sold to a third customer was faulty and could not be repaired by Samsung, yet the customer has still not received a refund.
How to resolve a Samsung Electronics problem
Check our guide on getting an appliance repaired or replaced. Our guide to resolving any customer service problem will help you with your Samsung problem. Please contact our advocacy team directly if Samsung won't help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
https://www.samsung.com/us/
Phone Contacts
Toll Free: 800-726-7864
Fax: 201-229-4029
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Hohyong Nam
Customer Relations Supervisor
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
(201) 229-4423
[email protected]
Secondary Contact
Jude Buckley
Executive Vice Presidents and Co-Lead of the Mobile Business for Samsung Electronics America
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
[email protected]
Mark Williams
Head of Customer Care
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
[email protected]
Christopher Kim
Vice President Customer Care
[email protected]
Chief Executive
Kye Hyun Kyung
President and CEO, Samsung Electronics Co Ltd
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
[email protected]
This contact was published on December 30, 2016 and updated on September 20, 2023.
