Samsung Electronics

Samsung Electronics America is a consumer electronics company based in Ridgefield Park, NJ. It is a wholly-owned subsidiary of Samsung Electronics.

Responsiveness rating

3/5

Samsung Electronics often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Samsung Electronics

We receive a lot of Samsung Electronics cases. They range from nonworking stoves to blacklisted phones. Samsung usually responds quickly to consumer complaints but customers have reported some difficulties with creating a viable paper trail through its system.

How to resolve a Samsung Electronics problem

Check our guide on getting an appliance repaired or replaced. Our guide to resolving any customer service problem will help you with your Samsung problem. Please contact our advocacy team directly if Samsung won't help you.

Address

85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
https://www.samsung.com/us/

Phone Contacts

Toll Free: 800-726-7864

Fax: 201-229-4029

Email Contacts

Live chat

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Hohyong Nam
Customer Relations Supervisor
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
(201) 229-4423
[email protected]

[email protected] (alternative email)

(201) 921-6516 (Mobile)

+82 312001114 (HQ)

Jude Buckley
Executive Vice Presidents and Co-Lead of the Mobile Business for Samsung Electronics America
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
[email protected]

Chief Executive
Kye Hyun Kyung
President and CEO, Samsung Electronics Co Ltd
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
[email protected]