Samsung Electronics
Samsung is a South Korea company that makes electronics like phones, TVs, and home appliances. It also works in other areas like construction and technology services.
Ridgefield Park, NJ 07660-2112
What you need to know about Samsung Electronics
We often receive complaints about Samsung. One customer said her phone was delivered to the wrong address, and although a refund was promised, she never got it. Another didn’t receive the e-certificate she was promised. A third customer bought a faulty stove that Samsung couldn’t repair, but he still has not been refunded. In another case, Samsung damaged a customer’s dryer and refused to replace it.
How to resolve a problem with Samsung Electronics
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Samsung Electronics customer service executives
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Frequently asked questions about Samsung Electronics
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