Samsung Electronics America is a consumer electronics company based in Ridgefield Park, NJ. It is a wholly-owned subsidiary of Samsung Electronics.
Samsung Electronics Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Samsung Electronics
We frequently receive complaints regarding Samsung. One customer reported that their phone was delivered to the wrong address, and although they were promised a refund it was never received. Another customer was not given the E-certificate they were promised. Additionally, a stove sold to a third customer was faulty and could not be repaired by Samsung, yet the customer has still not received a refund. The company damaged a customer’s dryer and refused to replace it.)
How to resolve a Samsung Electronics problem
Check our guide on getting an appliance repaired or replaced. Our guide to resolving any customer service problem will help you with your Samsung problem. Please contact our advocacy team directly if Samsung won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Samsung Electronics mailing address
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
Samsung Electronics executive customer service contacts
Primary Contact
Mark Williams
Head of Customer Service
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
mark.w@sea.samsung.com.
Hohyong Nam
Head of Customer Relations
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
hnam@sea.samsung.com
(201) 229-4423
Secondary Contact
Nick Webert
Head of Customer Care Field Service Operations
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
n.webert@sea.samsung.com
Chief Executive
Kye Hyun Kyung
85 Challenger Road
FI7
Suite 500
Ridgefield Park, NJ 07660-2112
kh.kyung@samsung.com
How do I communicate with Samsung?
There are various ways to communicate with Samsung:
– Phone: Call its customer service hotline at (800) 726-7864.
– Live chat: Available on the Samsung website.
– Social media: Reach out via its official Facebook or X accounts.
– Email: Use the contact form on its website.
Does Samsung have 24 hour customer service in the USA?
Yes, Samsung does offer 24/7 customer support in the USA. You can reach it via phone support at (800) 726-7864 or live chat service on its website.
How do I talk to Samsung assistant?
You can talk to Samsung’s virtual assistant, Bixby, by pressing the Bixby button on your Samsung device or by saying “Hi Bixby” if voice activation is enabled. For customer support, you can use Samsung’s online chat support to get assistance.
What is the phone number for Samsung in the United States?
The phone number for Samsung customer service in the United States is 1-800-SAMSUNG, or (800) 726-7864.
Is Samsung used in USA?
Yes, Samsung is widely used in the USA. Its brand includes smartphones, TVs, home appliances, and other electronics.
How to get professional help with your Samsung Electronics problem
If you need help with Samsung Electronics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
