Quest Diagnostics provides laboratory diagnostic testing and services to patients, physicians, hospitals, health insurers, employers and government agencies.
Responsiveness rating
What you need to know about Quest Diagnostics
The biggest problem customers have with Quest (the only problem, as far as we can tell) is overbilling. Quest customers complain about getting overcharged for their lab work. We've covered it before and we will probably cover it again.
How to resolve a problem with Quest Diagnostics
The executive contacts we've researched are fairly responsive. If they aren't, please let us know.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
500 Plaza Drive
Secaucus, NJ 07094
https://www.questdiagnostics.com/home/
Phone Contacts
Main: 1-866-MyQuest
Customer Service: 1-866-697-8378
Email Contacts
Customer Service Resources
https://billing.questdiagnostics.com/PatientBilling/PatientContactUs/
https://www.questdiagnostics.com/home/contact/customer-service2/
Social Media Contacts
Executive Contacts
Primary Contact
Monica Toney
Quest Experience Support Senior Manager
500 Plaza Drive
Secaucus, NJ 07094
[email protected]
Chief Executive
James Davis
President and Chief Executive Officer
500 Plaza Drive
Secaucus, NJ 07094
[email protected]
This contact was published on September 15, 2020 and updated on May 23, 2023.
