OkCupid Customer Service Contacts

OkCupid does not provide a customer service number, but you can reach out by:

• Filling out the contact form on its website
• Emailing support@okcupid.com

Yes, OkCupid is free to use, but it offers optional premium features. However, reviewers consistently note that the free tier is very limited and can feel difficult to use without upgrading.

OkCupid is owned by Match Group, which operates an extensive portfolio of online dating services. Some of Match Group’s brands include Tinder, Hinge, Plenty of Fish, Match.com, OurTime, and Chispa.

OkCupid handles bans through a help center appeal form. Submit your appeal at support.okcupid.com. Be specific about what you believe was misidentified. Multiple users report that initial appeal responses are automated, so if the first reply doesn’t address your situation, reply again and request human review explicitly. OkCupid has not published a clear appeals timeline. If your paid subscription was active at the time of the ban, you may also have grounds to dispute the charge with your bank under the terms of the FTC’s existing case against Match Group.

OkCupid’s refund policy is limited. The company generally does not issue refunds for subscription fees once a billing period has started. If you were charged after canceling, or were banned while a paid subscription was active, contact support@okcupid.com with your account details and proof of payment. If OkCupid doesn’t respond or denies the request, you can dispute the charge directly with your credit card issuer. Apple App Store and Google Play purchases must be refunded through those platforms, not through OkCupid directly.

If you subscribed through the OkCupid website, go to “Settings” and “Subscription” in your account and select “Cancel.” If you subscribed through the Apple App Store, cancel it in iPhone Settings under “Apple ID” and “Subscriptions.” For Google Play, cancel through the Play Store under “Subscriptions.” Canceling stops future billing but does not provide a refund for the current period. You should receive a confirmation email once the cancellation is complete. Some users have reported being charged after they thought they had canceled, so it’s important to keep your confirmation.

OkCupid uses automated moderation to review profiles for policy violations. The system can sometimes incorrectly flag content, especially text it interprets as promotional even when it is not. If your content is removed, you can submit an appeal through the in-app help system at support.okcupid.com. In your appeal, include the removed content and clearly explain why it does not violate the stated policy. Appeal responses may also be automated. If the issue is not resolved, you can escalate by emailing support@okcupid.com and including your previous ticket number.

Tap the three-dot menu on any profile and select “Report.” Choose the most accurate reason, such as “Spam or scam.” OkCupid’s automated system reviews reports, though response times aren’t published. If you’ve been contacted by someone you believe is a scammer, don’t share personal information and block the account immediately. If you lost money to a scam that originated on OkCupid, file a complaint with the FTC at reportfraud.ftc.gov and with the Internet Crime Complaint Center (IC3) at ic3.gov.