MileagePlus is United Airlines‘ frequent flyer program that allows members to earn miles for flights and other eligible activities.
MileagePlus Responsiveness rating
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What you need to know about MileagePlus
We have not received any recent complaints about MileagePlus.
How to resolve a problem with MileagePlus
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.MileagePlus mailing address
233 S. Wacker Drive
Chicago, IL 60606
MileagePlus social media channels
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MileagePlus executive customer service contacts
Primary Contact
Luc Bondar
COO & President @ United Airlines MileagePlus
233 S. Wacker Drive
Chicago, IL 60606
luc.bondar@aa.com
Secondary Contact
Emily Fyhrie
Senior Manager, Premier and MileagePlus
233 S. Wacker Drive
Chicago, IL 60606
emily.fyhrie@aa.com
Chief Executive
Scott Kirby
233 S. Wacker Drive
Chicago, IL 60606
robert.isom@united.com
How can I contact MileagePlus customer service?
Call (800) 421-4655 or email customercare@united.com.
What should I do if I forgot my MileagePlus number?
If you forget your MileagePlus number, you can retrieve it by:
- Logging into your United Airlines account using your email address.
- Clicking on “Profile” to view your MileagePlus number.
- Contacting MileagePlus customer service at (800) 421-4655 or email customercare@united.com for assistance in retrieving your account information.
How do I report missing miles or credits?
Visit the “Request Mileage Credit” section on the United Airlines website to submit a claim for retroactive mileage credit.
If the issue isn’t resolved through the online portal, you can call MileagePlus customer service at (800) 421-4655 or email customercare@united.com for further assistance.
How to get professional help with your MileagePlus problem
If you need help with MileagePlus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
