Macy’s Customer Service Contacts

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Macy’s Inc is on the nation’s premier retailers.  The company operates more than 700 department stores under the nameplats Macy’s and Bloomingdales.  Macy’s operates stores in 45 states, and the District of Columbia, Guam, and Puerto Rico.  Macy’s corporate offices are located in Cincinnati, OH.  Macy’s was formed from the merger of multiple different stores which were all operated by Federated Department Stores Inc. which changed it’s name to Macy’s Inc. on June 1, 2007.

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What you need to know about Macy's

We receive occasional complaints about Macy's. This customer is facing difficulties in resolving an issue related to a check. Macy's upgraded this person's debit card without their permission. This person was initially given a promise to receive a furniture plan, but later on was denied that promise.

How to resolve a problem with Macy's

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


7 West Seventh Street
Cincinnati, OH 45202

Phone Contacts

Main: (513) 579-7000
Customer Service: (800) 289-6229
Toll Free: (800) 417-2831
International: + 1 (513) 573-7912

FAX: (513) 573-2957

Email Contacts

[email protected]
[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
John Harper
Chief Stores Officer
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Secondary Contact
Jeffrey Warren
Vice President of Customer Experience and Selling Support
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Christine Wehrmeyer
MCOM Presidential Correspondent
9111 Duke Blvd | Mason, OH 45040
Office: 513-573-8300
[email protected]

Hal Lawton
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics.

Or try Macy’s, Inc. Presidential Office toll-free:
1-800-417-2831(between the hours of 8 a.m. and 5 p.m. Eastern Time, Monday through Friday)

Chief Executive
Jeff Gennette
Chairman and Chief Executive Officer
7 West Seventh Street
Cincinnati, OH 45202
[email protected]