Macy’s Customer Service Contacts

Macy’s is a retailer that operates Macy’s and Bloomingdales.

How to reach a person at Macy’s

Customer service:  (800) 289-6229

Toll Free: (800) 417-2831

Macy’s Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Macy’s

We receive occasional complaints about Macy’s. This customer is facing difficulties in resolving an issue related to a check. Macy’s upgraded this person’s debit card without their permission. This person was initially given a promise to receive a protection furniture plan, but later on was denied that promise.

How to resolve a problem with Macy’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Macy’s mailing address

7 West Seventh Street
Cincinnati, OH 45202

Macy’s social media channels


Macy’s executive customer service contacts

Primary Contact
John Harper
Chief Stores Officer
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Secondary Contact
Jeffrey Warren
Vice President of Customer Experience and Selling Support
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Christine Wehrmeyer
MCOM Presidential Correspondent
9111 Duke Blvd Mason, OH 45040
Office: 513-573-8300
[email protected]

Hal Lawton
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Chief Executive
Jeff Gennette
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Frequently asked questions about Macy's

What is the toll-free telephone number for Macy's president's office?

When can I contact Macy's president's office?

Monday to Friday, 8 a.m. to 5 p.m. Eastern time.

What is Macy's international telephone number?

How can I contact Macy's customer service?

Call (800) 289-6229 or send email to [email protected].

When can I contact Macy's customer service?

Monday to Sunday, 9 a.m. to midnight, Eastern time.

Does Macy's have an online chat service?

Yes, to chat with Macy’s online chatbot service, just follow these steps:

  1. Go to Macy’s website.
  2. Find the “help center” section.
  3. Click on the “chat online” link at the bottom of the page. This will open a chat window where you can talk to Macy’s Virtual Agent.

When can I chat to the online virtual agent?

The online virtual agent is available 24/7.

How to get professional help with your Macy’s problem

If you need help with Macy’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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