Macy's Customer Service Contact Support Via Phone Email Exec Contacts

Macy’s Inc is on the nation’s premier retailers. The company operates more than 700 department stores under the nameplats Macy’s and Bloomingdales. Macy’s operates stores in 45 states, and the District of Columbia, Guam, and Puerto Rico. Macy’s corporate offices are located in Cincinnati, OH. Macy’s was formed from the merger of multiple different stores which were all operated by Federated Department Stores Inc. which changed it’s name to Macy’s Inc. on June 1, 2007.

Responsiveness rating

3/5

Macy's often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Macy's

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Macy's

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

7 West Seventh Street
Cincinnati, OH 45202
https://www.macysinc.com

Phone Contacts

Main: (513) 579-7000
Customer Service: (800) 289-6229
Toll Free: (800) 417-2831
International: + 1 (513) 573-7912

FAX: (513) 573-2957

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
John Harper
Chief Stores Officer
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Secondary Contact
Jeffrey Warren
Vice President of Customer Experience and Selling Support
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Christine Wehrmeyer
MCOM Presidential Correspondent
9111 Duke Blvd | Mason, OH 45040
Office: 513-573-8300
[email protected]

Hal Lawton
President
7 West Seventh Street
Cincinnati, OH 45202
[email protected]

Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics.

Or try Macy’s, Inc. Presidential Office toll-free:
1-800-417-2831(between the hours of 8 a.m. and 5 p.m. Eastern Time, Monday through Friday)

Chief Executive
Jeff Gennette
Chairman and Chief Executive Officer
7 West Seventh Street
Cincinnati, OH 45202
[email protected]