LensCrafters is an optical retail chain that offers eye exams, prescription eyewear, and contact lenses.
How to reach a person at LensCrafters
Main: (877) 753-6727
LensCrafters Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about LensCrafters
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with LensCrafters
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LensCrafters mailing address
4000 Luxottica Place
Mason, OH 45040
LensCrafters executive customer service contacts
Primary Contact
Helen Ryfkogel
Regional Director of Operations
4000 Luxottica Place
Mason, OH 45040
hryfkogel@lenscrafters.com
Secondary Contact
Dave Reaves
Senior Vice President
4000 Luxottica Place
Mason, OH 45040
dreaves@lensecrafters.com
Chief Executive
Dean Butler
4000 Luxottica Place
Mason, OH 45040
dbutler@lenscrafters.com
How can I contact LensCrafters customer service?
Call (877) 753-6727 or email mysupport@lenscrafters.com.
Does LensCrafters have an online chat service?
Yes, LensCrafters can be contacted via an online chat service.
Can I return or exchange my eyewear?
LensCrafters’ return or exchange policy varies depending on whether the purchase was in-store or online. See the return policy page for details.
How to get professional help with your LensCrafters problem
If you need help with LensCrafters, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.