LensCrafters

LensCrafters is a retail chain that offers eye exams, prescription eyewear and contact lenses.

Telephone

Main : (877) 753-6727

Mailing address

4000 Luxottica Place
Mason, OH 45040

Website

lenscrafters.com/lc-us/find-a-store

What you need to know about LensCrafters

The company responds to most customer complaints in a satisfactory manner.

LensCrafters' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with LensCrafters with our insider guide or through its executive contacts.
LensCrafters' customer service policies are standard. Here are our frequently asked questions about LensCrafters.

How to resolve a problem with LensCrafters

Try self-service first

Use our proven resolution methods, or LensCrafters’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does LensCrafters respond?

Phone support

Representatives are available Monday through Friday from 8:30 a.m. to 5:30 p.m., and Saturday from 9 a.m. to 5:30 p.m. (all times Eastern).

Email support

LensCrafters does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.

Live chat

Representatives are available Monday through Friday from 9 a.m. to 4:30 p.m. Eastern time.

Social media

LensCrafters is active on social media platforms such as Facebook, Instagram, X and YouTube.

Help center/FAQ

LensCrafters’ help center/FAQ provides quick answers to common questions regarding orders, returns, appointments, warranties and product information.

Verified contacts

LensCrafters customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Chris Tippens

Customer Service Manager

chris.tippens@essilorluxottica.com

Secondary

Paul du Saillant

Deputy CEO

paul.dusaillant@essilorluxottica.com

Chief Executive

Francesco Milleri

Chief Executive

francesco.milleri@essilorluxottica.com

LensCrafters self-service links

Visit the website, select “Sign Up” or “Create Account” and follow the prompts to enter your personal information, set a password and complete the registration.

LensCrafters customer service policies

LensCrafters' privacy policy describes how the company collects, uses and protects personal information. It outlines how data are used for processing orders, managing accounts and marketing purposes.

LensCrafters loyalty program

LensCrafters does not currently operate a standalone loyalty program; customers can access promotions and benefits through vision insurance plans and special offers.

Frequently asked questions about LensCrafters

LensCrafters operates as a retail brand under the EssilorLuxottica umbrella, alongside such other brands as Ray-Ban, Oakley and Sunglass Hut.

Call (877) 753-6727.

Yes, LensCrafters has an online chat service.

LensCrafters accepts major credit cards (Visa, MasterCard, American Express, Discover) and debit cards for online purchases.

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