LensCrafters is a retail chain that offers eye exams, prescription eyewear and contact lenses.
LensCrafters Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate LensCrafters
What you need to know about LensCrafters
The company responds to most customer complaints in a satisfactory manner.
- LensCrafters’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with LensCrafters with our insider guide or through its executive contacts.
- LensCrafters’ customer service policies are standard. Here are our frequently asked questions about LensCrafters.
LensCrafters customer service response times
LensCrafters’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (877) 753-6727 | Representatives are available Monday through Friday from 8:30 a.m. to 5:30 p.m., and Saturday from 9 a.m. to 5:30 p.m. (all times Eastern). |
| Email support | LensCrafters does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Representatives are available Monday through Friday from 9 a.m. to 4:30 p.m. Eastern time. |
| Social media | LensCrafters is active on social media platforms such as Facebook, Instagram, X and YouTube. |
| Help center/FAQ | LensCrafters’ help center/FAQ provides quick answers to common questions regarding orders, returns, appointments, warranties and product information. |
How to resolve a problem with LensCrafters
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LensCrafters mailing address
4000 Luxottica Place
Mason, OH 45040
LensCrafters loyalty program
LensCrafters does not currently operate a standalone loyalty program; customers can access promotions and benefits through vision insurance plans and special offers.
LensCrafters social media channels
LensCrafters executive customer service contacts
Primary Contact
Chris Tippens
Customer Service Manager
4000 Luxottica Place
Mason, OH 45040
chris.tippens@essilorluxottica.com
Secondary Contact
Paul du Saillant
Deputy Chief Executive Officer
4000 Luxottica Place
Mason, OH 45040
paul.dusaillant@essilorluxottica.com
Chief Executive
Francesco Milleri
4000 Luxottica Place
Mason, OH 45040
francesco.milleri@essilorluxottica.com
LensCrafters customer service policies
What is LensCrafters' privacy policy?
LensCrafters’ privacy policy describes how the company collects, uses and protects personal information. It outlines how data are used for processing orders, managing accounts and marketing purposes.
What are LensCrafters' terms of use?
LensCrafters’ terms of use set forth the conditions for using the company’s services, including account opening and closing, and the management of personal information.
What is LensCrafters accessibility statement?
LensCrafters’ accessibility statement describes the measures the company takes to ensure its website and services are usable by all customers, including those with disabilities.
LensCrafters self-service links
How do I create an account?
Visit the website, select “Sign Up” or “Create Account” and follow the prompts to enter your personal information, set a password and complete the registration.
How do I manage my account?
Visit the website, log into your account and navigate to “Account Settings” to update personal information, manage payment methods, review order history and adjust preferences.
How can I track my order?
Visit the website, log into your account and select “Order History” to view the status of your current and past orders.
What is the relationship between EssilorLuxottica and LensCrafters?
LensCrafters operates as a retail brand under the EssilorLuxottica umbrella, alongside such other brands as Ray-Ban, Oakley and Sunglass Hut.
How can I contact LensCrafters customer service?
Call (877) 753-6727.
Does LensCrafters have an online chat service?
Yes, LensCrafters has an online chat service.
What payment methods are accepted online?
LensCrafters accepts major credit cards (Visa, MasterCard, American Express, Discover) and debit cards for online purchases.
How to get professional help with your LensCrafters problem
If you need help with LensCrafters, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of LensCrafters?
Submit your review | |