EssilorLuxottica designs, manufactures and distributes eyewear. It was formed through the merger of Essilor, a vision care company and Luxottica, an eyewear manufacturer.
How to reach a person at EssilorLuxottica
EssilorLuxottica Responsiveness rating
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What you need to know about EssilorLuxottica
EssilorLuxottica is a global company formed through the merger of Essilor, a vision care company and Luxottica, an eyewear manufacturer. The company designs, manufactures and distributes eyewear, including eyeglasses, sunglasses, lenses and frames.
EssilorLuxottica does not provide direct consumer support. Customer service, inquiries and FAQs are handled through its individual brands such as Ray-Ban, Oakley, LensCrafters and Sunglass Hut via their respective websites and contact channels.
EssilorLuxottica customer service response times
EssilorLuxottica does not provide direct consumer support. Response times and support channels vary by individual brand. Customers should contact the brand directly, such as Ray-Ban, Oakley, LensCrafters, or Sunglass Hut, via their respective websites and customer service channels.
How to resolve a problem with EssilorLuxottica brands
This guide on how to solve a customer service problem will help you resolve most problems with EssilorLuxottica brands. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.EssilorLuxottica mailing address
1-6 Rue Paul Cézanne
75008 Paris, France
EssilorLuxottica loyalty program
EssilorLuxottica does not have a loyalty program; please refer to its individual brands for any consumer rewards or loyalty programs.
EssilorLuxottica social media channels
EssilorLuxottica executive customer service contacts
Primary Contact
Chris Tippens
Customer Service Manager
1-6 Rue Paul Cézanne
75008 Paris, France
chris.tippens@essilorluxottica.com
Secondary Contact
Paul Du Saillant
Deputy Chief Executive
1-6 Rue Paul Cézanne
75008 Paris, France
paul.dusaillant@essilorluxottica.com
Chairman and Chief Executive
Francesco Milleri
1-6 Rue Paul Cézanne
75008 Paris, France
francesco.milleri@essilorluxottica.com
EssilorLuxottica customer service policies
What is EssilorLuxottica's privacy policy?
EssilorLuxottica’s privacy policy explains how the company collects, uses and protects personal information. It details how data may be used for processing orders, providing services and for marketing purposes.
What are EssilorLuxottica's terms of use?
EssilorLuxottica’s terms of use set forth the conditions for using the company’s services, including account opening and closing, management of personal information and the rules for accessing and using the website.
What is EssilorLuxottica's accessibility statement?
EssilorLuxottica’s accessibility policy describes the measures the company takes to ensure its website is usable by all customers, including those with disabilities.
EssilorLuxottica self-service links
Can I track an order online?
Yes, order tracking is available through individual brand websites, such as LensCrafters or Sunglass Hut.
Can I manage my account online?
Yes, you can create, update or close accounts on the websites of EssilorLuxottica brands.
Can I check product availability online?
Yes, brand websites provide product listings, stock information and store availability.
Does EssilorLuxottica provide customer service directly?
No, customer service is handled through EssilorLuxottica’s individual brands, including Ray-Ban, Oakley, LensCrafters and Sunglass Hut.
Can I buy EssilorLuxottica products online?
Yes, through the websites of its individual brands such as Ray-Ban, Oakley, LensCrafters and Sunglass Hut.
Does EssilorLuxottica have physical stores?
Yes, many brands such as LensCrafters and Sunglass Hut have retail locations in multiple countries.
How to get professional help with your EssilorLuxottica problem
If you need help with EssilorLuxottica, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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