La Perla is an Italian brand that designs and manufactures lingerie, sleepwear, and swimwear.
La Perla Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate La Perla
What you need to know about La Perla
Customer service experiences with La Perla can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- La Perla’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with La Perla with our insider guide or through our executive contacts.
- La Perla’s customer service policies are standard. Here are our frequently asked questions about La Perla.
La Perla customer service response times
La Perla’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday through Thursday from 9 a.m. to 6 p.m., and Friday from 9 a.m. to 5 p.m. (all times Central). Call La Perla customer service at +39-0516019520. |
| Email support | Typically responds within 1 to 2 business days. Email La Perla customer service at customerserviceusa@laperla.com. |
| Online contact form | Replies are generally provided within 1 to 2 business days. |
| Live chat support | La Perla does not have live chat support. |
| Social media | Response times can vary; users often receive replies within 1 to 3 business days. Here’s how to reach La Perla via social media. |
How to resolve a problem with La Perla
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
La Perla mailing address
5th Floor
23 Savile Row
London, United Kingdom W1S 2ET
La Perla executive customer service contacts
Primary Contact
Frederic Klein
Chief Operating Officer
5th Floor
23 Savile Row
London, United Kingdom W1S 2ET
frederic.klein@laperla.com
Secondary Contact
Sandra Alvarez
Interim General Manager
5th Floor
23 Savile Row
London, United Kingdom W1S 2ET
sandra.alvarez@laperla.com
Chief Executive
Pascal Perrier
5th Floor
23 Savile Row
London, United Kingdom W1S 2ET
pascal.perrier@laperla.com
Where is La Perla's headquarters?
La Perla Group’s business operations are based in London, United Kingdom, but its design, research and development, and most of its production facilities are in Bologna, Italy.
How can I contact La Perla's customer care?
La Perla’s customer care telephone number is +39-0516019520. The customer care team is available Monday through Thursday from 9 a.m. to 6 p.m., and on Friday from 9 a.m. to 5 p.m. Central European time (CET). The company is closed on weekends and national holidays.
Who owns La Perla?
La Perla, the Italian luxury lingerie brand, is owned by Tennor Holding B.V., an investment company controlled by German entrepreneur Lars Windhorst. Tennor Holding B.V. acquired La Perla in February 2018.
How to get professional help with your La Perla problem
If you need help with La Perla, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.