La Perla

La Perla is an Italian brand that designs and manufactures lingerie, sleepwear, and swimwear.

Telephone
Main : +39-0516019520
Mailing address
5th Floor, 23 Savile Row
London, United Kingdom W1S 2ET
Website
laperla.com

What you need to know about La Perla

Customer service experiences with La Perla can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with La Perla

Try self-service first

Use our proven resolution methods, or La Perla’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does La Perla respond?

Phone support
Available Monday through Thursday from 9 a.m. to 6 p.m., and Friday from 9 a.m. to 5 p.m. (all times Central).

Call La Perla customer service at +39-0516019520.
Email support
Typically responds within 1 to 2 business days. Email La Perla customer service at customerserviceusa@laperla.com.
Online contact form
Replies are generally provided within 1 to 2 business days.
Live chat support
La Perla does not have live chat support.
Social media
Response times can vary; users often receive replies within 1 to 3 business days.

Here's how to reach La Perla via social media.
Verified contacts

La Perla customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Frederic Klein
Chief Operating Officer
Secondary
Sandra Alvarez
Interim General Manager
Chief Executive
Pascal Perrier
Chief Executive

La Perla customer service policies

​La Perla’s privacy policy addresses outlines the collection, processing, and protection of personal data in compliance with applicable laws. It details the types of personal information gathered, purposes for processing, data sharing practices, and security measures implemented. The policy also informs users of their rights regarding their personal data. For comprehensive information, please refer to the official pPrivacy pPolicy on La Perla’s website.

La Perla loyalty program

La Perla does not have a loyalty program.

Frequently asked questions about La Perla

La Perla Group’s business operations are based in London, United Kingdom, but its design, research and development, and most of its production facilities are in Bologna, Italy.
La Perla's customer care telephone number is +39-0516019520. The customer care team is available Monday through Thursday from 9 a.m. to 6 p.m., and on Friday from 9 a.m. to 5 p.m. Central European time (CET). The company is closed on weekends and national holidays.
La Perla, the Italian luxury lingerie brand, is owned by Tennor Holding B.V., an investment company controlled by German entrepreneur Lars Windhorst. Tennor Holding B.V. acquired La Perla in February 2018.

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