KLM Royal Dutch Airlines

Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol.

Telephone
Main : (800) 618-0104
Email
Mailing address
KLM Royal Dutch Airlines, P.O. Box 7700
1117 ZL Schiphol, Netherlands
Website
klm.com

What you need to know about KLM Royal Dutch Airlines

We receive many complaints about KLM Royal Dutch Airlines. Here's one where the airline charged a reader in euros instead of dollars. And here's a passenger who was left behind because there was no room for her dog. KLM also downgraded these passengers from business to economy class. The company won't refund this customer's flex ticket. This customer was on the plane, yet KLM still charged her as a no-show.

How to resolve a problem with KLM Royal Dutch Airlines

Try self-service first

Use our proven resolution methods, or KLM Royal Dutch Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does KLM Royal Dutch Airlines respond?

Phone support
Representatives are available 24/7.
Email support
KLM Royal Dutch Airlines does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
KLM does not publish fixed live chat response times, and they can vary depending on demand and time of day. Responses typically arrive within a few minutes to a few hours through live chat and social media. Support is available 24/7 in many regions.
Social media
KLM Royal Dutch Airlines is active on social media platforms such as Facebook, X, Instagram, LinkedIn, YouTube, and TikTok.
Help center/FAQ
KLM Royal Dutch Airlines’ help center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, refunds, Flying Blue membership, special assistance, and travel requirements.
Verified contacts

KLM Royal Dutch Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Bas Brouns
Chief Financial Officer and Managing Director
Secondary
Miriam Kartman
Chief People Officer
Chief Executive
Marjan Rintel
President and Chief Executive Officer

KLM Royal Dutch Airlines customer service policies

KLM Royal Dutch Airlines’ privacy policy explains how the airline collects, uses, stores, and shares personal data when you use its services (such as booking flights, using the website/app, joining Flying Blue, or contacting customer service).

KLM Royal Dutch Airlines loyalty program

KLM Royal Dutch Airlines has a loyalty program called Flying Blue where members earn miles when flying with KLM, Air France, and partner airlines, as well as through hotels, car rentals, and other partners, and can redeem those miles for flights, upgrades, and other rewards.

Frequently asked questions about KLM Royal Dutch Airlines

Call KLM's U.S. customer service at (800) 618-0104 (available 24/7). You can also submit a request via the online contact form. KLM does not publish a general customer service email address.
Refund requests can be submitted through the online form at klm.com/contact or by emailing refund.northamerica@klm.com for North American passengers. Processing times vary; EU passengers may also be entitled to compensation under EC 261/2004.
If your KLM flight is cancelled or significantly delayed, you may be entitled to a full refund, rebooking, or compensation depending on the circumstances and your departure location. EU passengers departing from an EU airport are protected under EC Regulation 261/2004.
Passengers who book directly with KLM may cancel or change their booking within 24 hours of purchase without penalty, subject to fare conditions and the origin of the booking.
KLM is a core subsidiary of the Air France-KLM Group. The Dutch government also holds a minority stake in the airline.  
KLM is a founding member of the SkyTeam Alliance and has a long-standing joint venture with Air France and Delta Air Lines, with codeshare agreements across dozens of global carriers.
KLM's headquarters is in Amstelveen, Netherlands. Its primary hub is Amsterdam Airport Schiphol (AMS).
Submit complaints through the online form. If the issue is unresolved, EU passengers can escalate to the Dutch Human Environment and Transport Inspectorate (ILT) or an approved ADR body. US passengers can file with the US Department of Transportation.
UK-based passengers can reach KLM customer care at customer.care.uk@klm.com.

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