Kia Finance America is the consumer-facing brand for auto financing and leasing offered to Kia buyers in the United States. It is administered by Hyundai Capital America, the Irvine, California-based captive finance company that services retail loans, leases, and dealer financing for Kia, Hyundai, and Genesis vehicles. Kia Finance America customers send payments, manage accounts, and direct billing questions through Hyundai Capital America’s servicing operation.
How to reach a person at Kia Finance America
Main: (866) 331-5632
Executive / HCA Office: (949) 468-4000
Kia Finance America Responsiveness rating
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What you need to know about Kia Finance America
Kia Finance America’s customer service provides support for financing and leasing inquiries, payment assistance, account management, and troubleshooting, available via phone, email, and online platforms.
- Depending on the method of contact, the volume of inquiries, and the nature of the issue, Kia Finance America’s customer service response times can vary.
- Our insider guide or executive contacts can help you resolve a problem with Kia Finance America.
- The customer service policies of Kia Finance America are standard. Below are the frequently asked questions about Kia Finance America.
Kia Finance America’s customer service response times
Kia Finance America’s customer service response time can vary depending on the method of communication. Here’s a general overview of response times:
| Phone support | Kia Finance America typically responds within minutes during business hours. Call the customer service department at (866) 331-5632. |
| Email support | Kia Finance America does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries, which is accessible only to logged-in users. |
| Social media | Kia Finance America’s customer service typically responds to social media inquiries within 24 to 48 hours. Here’s how to reach Kia Finance America via social media. |
| Help center/FAQ | Kia Finance America’s help center and FAQs offer immediate access to common answers, though response times for specific inquiries may vary. |
How to resolve a problem with Kia Finance America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kia Finance America mailing address
P.O. Box 20825
Fountain Valley, CA 92728-0829
Kia Finance America executive customer service contacts
Primary Contact
Karen Han
Vice President, Head of Customer Experience and Digital Products, Hyundai Capital America
3161 Michelson Drive
Irvine, CA 92612
khan@hcamerica.com
Secondary Contact
Daniel Novotny
Chief Operations Officer, Senior Vice President at Hyundai Capital America
3161 Michelson Drive
Irvine, CA 92612
dnovotny@hcamerica.com
Chief Executive
Jim Drotman
President & Chief Executive Officer, Hyundai Capital America
3161 Michelson Drive
Irvine, CA 92612
jim.drotman@hcamerica.com
What is the relationship between Kia Finance America and Kia America?
Kia Finance America is the consumer-facing brand for auto financing and leasing offered to Kia buyers in the United States. The brand is administered by Hyundai Capital America, the captive finance company that handles retail loans, leases, and dealer financing for Kia America, Hyundai Motor America, and Genesis.
How can I contact Kia Finance America customer service?
Call (866) 331-5632.
How do I apply for financing through Kia Finance America?
Apply for financing on the website, through a dealership, or call customer service at (866) 331-5632 for assistance.
How to get professional help with your Kia Finance America problem
If you need help with Kia Finance America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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