Kia Finance America

Kia Finance America is the consumer-facing brand for auto financing and leasing offered to Kia buyers in the United States. It is administered by Hyundai Capital America, the Irvine, California-based captive finance company that services retail loans, leases, and dealer financing for Kia, Hyundai, and Genesis vehicles. Kia Finance America customers send payments, manage accounts, and direct billing questions through Hyundai Capital America's servicing operation.

Telephone
Main : (866) 331-5632
Executive / HCA Office : (949) 468-4000
Mailing address
P.O. Box 20825
Fountain Valley, CA 92728-0829
Website
kiafinance.com

What you need to know about Kia Finance America

Kia Finance America's customer service provides support for financing and leasing inquiries, payment assistance, account management, and troubleshooting, available via phone, email, and online platforms.

How to resolve a problem with Kia Finance America

Try self-service first

Use our proven resolution methods, or Kia Finance America’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Kia Finance America respond?

Phone support
Kia Finance America typically responds within minutes during business hours.  Call the customer service department at (866) 331-5632.
Email support
Kia Finance America does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries, which is accessible only to logged-in users.
Social media
Kia Finance America's customer service typically responds to social media inquiries within 24 to 48 hours.  Here’s how to reach Kia Finance America via social media.
Help center/FAQ
Kia Finance America's help center and FAQs offer immediate access to common answers, though response times for specific inquiries may vary.
Verified contacts

Kia Finance America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Karen Han
Vice President, Head of Customer Experience and Digital Products, Hyundai Capital America
Secondary
Daniel Novotny
Chief Operations Officer, Senior Vice President at Hyundai Capital America
Chief Executive
Jim Drotman
President & Chief Executive Officer, Hyundai Capital America

Kia Finance America customer service policies

Kia Finance America's privacy policy outlines how the company collects, uses, protects, and shares customers' personal information.

Kia Finance America loyalty program

Kia Finance does not have a loyalty program.

Frequently asked questions about Kia Finance America

Kia Finance America is the consumer-facing brand for auto financing and leasing offered to Kia buyers in the United States. The brand is administered by Hyundai Capital America, the captive finance company that handles retail loans, leases, and dealer financing for Kia America, Hyundai Motor America, and Genesis.    
Call (866) 331-5632.
Apply for financing on the website, through a dealership, or call customer service at (866) 331-5632 for assistance.

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