JetBlue Airways

Visit jetblue.com to search and book flights directly.

JetBlue's privacy policy describes the types of personal information the airline collects through its websites and services, including contact data, travel reservations, location data, and biometric data in certain contexts. JetBlue states it does not sell personal information to third parties and uses it only for the purposes described in the policy. The policy covers tracking technologies, third-party partners, and data retention practices, and it explains how customers may submit requests related to their personal data.

Under U.S. Department of Transportation rules, you are entitled to a full cash refund to your original payment method if JetBlue cancels your flight or makes a significant schedule change and you choose not to travel. JetBlue may offer a rebooking or a JetBlue travel credit, but you can request a cash refund instead. If JetBlue is unable to rebook you promptly, document your expenses — hotel, meals, transportation. Note that JetBlue's policy distinguishes between "controllable" and "uncontrollable" disruptions, and reimbursement for ancillary expenses generally applies only to controllable delays.

Use only the official JetBlue website (jetblue.com) and the verified customer service number (800) 538-2583 to contact the airline. Do not call numbers that appear in paid search ads or on third-party sites. On social media, look for JetBlue's verified account at @JetBlue on X; be wary of accounts with similar names, low follower counts, or no verification badge. JetBlue has confirmed that fraudulent websites and phone numbers impersonating the airline are widespread — when in doubt, navigate directly to jetblue.com and find contact details there.

Under its Customer Service Plan, JetBlue provides a contracted hotel (for customers away from home overnight), a $12 meal voucher and, usually, ground transportation with the hotel when a cancellation or a delay of 3 hours or more is within the airline's control (for example, a mechanical issue or crew shortage), not for weather or air traffic control delays. If JetBlue does not provide a contracted hotel or transportation, you can request reimbursement of reasonable costs by submitting detailed receipts within 10 days. JetBlue has received recurring complaints about denying these reimbursements even for controllable disruptions.

For bookings made after July 29, 2026, JetBlue sells Base fares (Main Base, EvenMore Base, BlueFirst Base and Mint Base) instead of Blue Basic. Base fares can be changed or cancelled for a $150 per-person fee, plus any fare difference, and Main Base earns 1 base TrueBlue point per dollar (Main earns 3). Blue Basic tickets booked on or before July 29, 2026, keep the previous fare rules. If you are unsure which rules apply to your ticket, check your booking confirmation date and review the fare rules at jetblue.com/legal/flights-terms.

If front-line customer service has not resolved your issue, you have several escalation options. You can contact JetBlue through its website at www.jetblue.com/contact-us. If that fails, file a complaint with the DOT's Aviation Consumer Protection Division at transportation.gov. You may also contact Elliott Advocacy for free consumer assistance. As a last resort, consider disputing the charge with your credit card company if the issue involves a payment. Call JetBlue at (800) 538-2583 and ask for a supervisor or the escalations team.

If JetBlue canceled your flight or made a significant change to your itinerary, you are entitled to a cash refund under DOT rules — you do not have to accept a JetBlue travel credit. To request a refund, visit jetblue.com/help/refunds or call (800) 538-2583. If you voluntarily changed or canceled your ticket, JetBlue travel credit (rather than a cash refund) is typically the default for eligible fares. Keep documentation of any cancellation notices JetBlue sends you.