JetBlue Airways is a discount airline that operates from airports in the U.S. and internationally.
JetBlue Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about JetBlue Airways
Not so long ago, JetBlue Airways set the standard for customer service. But lately, the carrier has lost its standing amid complaints about delays, high fees, and inflexible policies. JetBlue has quite a case file, most recently with a scammy phone number. There are also issues with flight cancellations and ticketing problems.
How to resolve a problem with JetBlue Airways
JetBlue is more responsive than other discount or “ultra low fare” airlines. Here’s our guide to booking an airline ticket and our tips for getting an airline to waive its rules.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.JetBlue Airways’ mailing address
27-01 Queens Plaza North
Long Island City, NY 11101
JetBlue Airways’ executive customer service contacts
Primary Contact
Shelly Griessel
VP Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
shelly.griessel@jetblue.com
Secondary Contact
Jon Koelling
Director, Customer Support
27-01 Queens Plaza North
Long Island City, NY 11101
jon.koelling@jetblue.com
Chief Executive
Joanna Geraghty
CEO
27-01 Queens Plaza North
Long Island City, NY 11101
j.geraghty@jetblue.com
Does JetBlue have a live chat option?
Yes, JetBlue offers online chat support on their website. To start a chat, simply click on the button in the lower right corner of the Contact Us page.
What are the customer service operating hours?
Customer service is available 24/7 via its online chat support.
What is Jetblue’s customer service telephone number?
Dial 1-800-JETBLUE, or (800) 538-2583.
How can I contact JetBlue if I am an international caller?
If you need to modify your flight booking or have other inquiries, contact JetBlue customer service with an online chat message. Flights booked or modified by phone or through chat may be subject to a $25 fee per person on the reservation.
What is JetBlue's reward program called?
How to get professional help with your JetBlue Airways problem
If you need help with JetBlue Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
