IT Cosmetics focuses on providing solutions for various skin concerns, such as redness, acne, hyperpigmentation, wrinkles, and uneven skin tone.
IT Cosmetics Responsiveness rating
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What you need to know about IT Cosmetics
- The response times of IT Cosmetics customer service may vary based on the method of contact, inquiry volume, and the nature of the issue.
- You can resolve an issue with IT Cosmetics using our insider guide or by reaching out through our executive contacts.
- IT Cosmetics follows standard customer service policies. Below are the frequently asked questions regarding IT Cosmetics.
IT Cosmetics customer service response times
IT Cosmetics customer service response times can vary depending on several factors. Email inquiries may take longer to be addressed, while phone support might offer more immediate assistance. During busy periods, such as product launches or holiday seasons, response times could be slower. However, here’s a general idea of what to expect:
| Phone support | IT Cosmetics customer service phone response times can vary depending on elements such as call traffic, time of day, and the complexity of the question. During peak hours or busy seasons, you may experience longer wait times. For quicker assistance, call during off-peak hours or consider using alternative contact methods such as email or live chat for faster responses. Call customer service at (800) 356-5120. |
| Email support | IT Cosmetics customer service email response times can vary based on the volume of inquiries and the complexity of the issue. Typically, email inquiries may take longer to receive a response compared to phone support. During peak periods, such as promotions or holiday seasons, response times may be slower, and extra time may be needed for a resolution. Email IT Cosmetics at info@itcosmetics.com. |
| Live chat | IT Cosmetics customer service live chat response times can vary depending on the volume of inquiries and the time of day. Live chat generally offers quicker responses than email, but wait times may increase during peak hours or busy seasons. For faster assistance reach out during off-peak times. |
| Social media | IT Cosmetics typically responds to customer service inquiries on social media platforms such as Facebook, Instagram, and X within 24 hours during business days, though response times may vary depending on the volume of requests and the complexity of the issue. Here’s how to reach IT Cosmetics via social media. |
| Help center/FAQ | IT Cosmetics’ Customer Service help center and FAQ typically provide quick responses to general inquiries, often offering immediate answers through self-service articles. However, for more complex issues, response times for direct customer service support can range from 1 to 3 business days. Response times may vary based on the volume of requests and the nature of the query. |
How to resolve a problem with IT Cosmetics
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
IT Cosmetics mailing address
1700 West 4th Street
Bethlehem, PA 18020
IT Cosmetics loyalty program
IT Cosmetics offers a loyalty program called RewardIT. Customers can earn points by making purchases, reviewing products, and participating in promotions. These points can be redeemed for discounts on future purchases. The program may also offer exclusive perks such as birthday gifts, early access to sales, and special offers.
IT Cosmetics social media channels
IT Cosmetics executive customer service contacts
Primary Contact
Jennifer Padula
Manager, Customer Care
1700 West 4th Street
Bethlehem, PA 18020
jennifer.padula@itcosmetics.com
Secondary Contact
Jennifer LeCates
VP, Creative Operations
1700 West 4th Street
Bethlehem, PA 18020
jlecates@itcosmetics.com
Chief Executive
Jamie Kern Lima
1700 West 4th Street
Bethlehem, PA 18020
jamie@itcosmetics.com
How can I contact IT Cosmetics customer service?
Call (800) 356-5120 or email info@itcosmetics.com.
Does IT Cosmetics have an online chat service?
Yes, IT Cosmetics can be contacted via an online chat service.
Where can I buy IT Cosmetics products?
IT Cosmetics products are available on the official website, as well as at major retailers such as Sephora, Ulta Beauty, QVC, and department stores such as Macy’s.
How to get professional help with your IT Cosmetics problem
If you need help with IT Cosmetics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.