IKEA (USA)

IKEA (USA) is a Swedish multinational company that designs and sells ready-to-assemble furniture, home accessories, and kitchen appliances. It offers a wide range of home goods.

Telephone
Customer service : (610) 834-0180
Customer service : (888) 888-4532
Mailing address
420 Alan Wood Road
Conshohocken, PA 19428
Website
ikea.com/us/en

What you need to know about IKEA (USA)

IKEA (USA) is highly responsive to customer service issues. From time to time, a problem will fall between the cracks.

How to resolve a problem with IKEA (USA)

Try self-service first

Use our proven resolution methods, or IKEA (USA)’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does IKEA (USA) respond?

Phone support
IKEA (USA)'s customer service phone support response times can vary depending on call volume, the time of day, and the complexity of the issue. Typically, customers may experience longer wait times during peak hours or promotional periods. Call customer service at (888) 888-4532.
Email support
IKEA (USA) does not offer direct email support. Instead, it provides a contact form on the website for customers to submit inquiries. Customers can also reach the company via phone or live chat for assistance.
Live chat
IKEA (USA)'s customer service live chat support response times can vary based on the volume of inquiries and the time of day. Typically, customers can expect quicker responses during non-peak hours, but wait times may increase during busy periods or promotional events. Using live chat is often one of the faster ways to get assistance.
Social media
IKEA (USA)'s customer service social media support response times can vary depending on the platform and the volume of inquiries. Generally, responses on social media may be faster during business hours, but wait times can increase during peak times or weekends. Social media channels are a good option for quick queries or updates on order statuses. Here's how to reach IKEA (USA) via social media.
Help center/FAQ
IKEA (USA)'s customer service help center/FAQ support typically provides immediate responses, as it is an automated system with self-service options. However, for more complex issues, response times may vary if you need further assistance beyond the FAQs. The help center is a useful resource for quick answers to common questions or issues.
Verified contacts

IKEA (USA) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Samantha Giusti
Chief Customer Officer
Secondary
Michael Harrigan
VP Digital Service Operations
Chief Executive
Jesper Brodin
Chief Executive

IKEA (USA) customer service policies

The terms and conditions of IKEA (USA) outline the rules for using its services, including product purchases, returns, and delivery policies.

IKEA (USA) loyalty program

IKEA (USA) has a loyalty program called IKEA Family. It offers members exclusive discounts, special offers, and additional benefits such as extended returns and free coffee or tea at the store café.

Frequently asked questions about IKEA (USA)

Call IKEA's customer service at (888) 888-4532.
Yes, there are customer service desks in IKEA stores where a representative is available to assist in person.
Email IKEA in Sweden at feedback@ikea.se. For IKEA (USA) customer service, use the contact form on the website or reach them via phone at (888) 888-4532 or live chat channels.  
Call customer support at (888) 888-4532.
To get a refund, bring your receipt or order confirmation to an IKEA store. If you're unable to do so, contact IKEA's customer support at (888) 888-4532 for assistance.
Yes, IKEA has a chatbot called Billie.
Yes, it is possible to order IKEA products online in the United States through its official website.
IKEA is owned by Ingka Group, a holding company based in the Netherlands.  Ingka Group operates most IKEA stores globally.  The Kamprad family, who founded IKEA, also hold a stake in the company.
IKEA delivery in the USA typically takes 2 to 7 business days, depending on your location and item availability. Faster delivery options such as same-day or next-day are available in select cities. Track your order through the IKEA website or app.
Yes, IKEA offers assembly services for furniture in some locations in the USA. After purchasing, schedule an appointment for assembly through the IKEA website or app.

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