Icelandair Customer Service Contacts

Icelandair is Iceland’s largest air carrier and is headquartered at Reykjavik Airport in Reykjavik.

Icelandair Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Icelandair offers a contact form and live chat function for customer service.

What you need to know about Icelandair

We receive occasional complaints about Icelandair. The company changed this customer’s flights, but now refuses to refund her. This customer received a surprise upgrade, but was later charged for it.

How to resolve a problem with Icelandair

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Icelandair North America
1900 Crown Colony Drive
Quincy, MA 02169

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Icelandair mailing address

Reykjavik Airport
101 Reykjavik, Iceland

Icelandair social media channels


Icelandair executive customer service contacts

Primary Contact
Sylvia Olafsdottir
Chief Customer Officer
Reykjavik Airport
101 Reykjavik
+354 5050300

+44 2078741000 HQ

Secondary Contact
Jens Bjarnason
Chief Operating Officer
Reykjavik Airport
101 Reykjavik
+1 354 505 0377

+44 2078741000 HQ

Chief Executive
Bogi Nils Bogason
Chief Executive Officer
Reykjavik Airport
101 Reykjavik
+354 5050300

How to get professional help with your Icelandair problem

If you need help with Icelandair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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