Icelandair is Iceland’s largest air carrier and is headquartered at Reykjavik Airport in Reykjavik.
How to reach a person at Icelandair
Icelandair Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Icelandair offers a contact form and live chat function for customer service.
What you need to know about Icelandair
We receive occasional complaints about Icelandair. The company changed this customer’s flights, but now refuses to refund her. This customer received a surprise upgrade, but was later charged for it.
How to resolve a problem with Icelandair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Icelandair North America
1900 Crown Colony Drive
Quincy, MA 02169
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Icelandair mailing address
Reykjavik Airport
101 Reykjavik, Iceland
https://www.icelandair.com/
Icelandair social media channels
Icelandair executive customer service contacts
Primary Contact
Sylvia Olafsdottir
Chief Customer Officer
Reykjavik Airport
101 Reykjavik
Iceland,
bogi@icelandairgroup.is
+354 5050300
+44 2078741000 HQ
Secondary Contact
Jens Bjarnason
Chief Operating Officer
Reykjavik Airport
101 Reykjavik
Iceland,
+1 354 505 0377
+44 2078741000 HQ
Chief Executive
Bogi Nils Bogason
Chief Executive Officer
Reykjavik Airport
101 Reykjavik
Iceland,
bogi@icelandairgroup.is
+354 5050300
How to get professional help with your Icelandair problem
If you need help with Icelandair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
