Icelandair

Icelandair is Iceland’s largest air carrier and is headquartered at Reykjavik Airport in Reykjavik.

Telephone
Customer service : Toll Free: (800) 223-5500, prompt 2
Customer service : International: +354 505 0100
Live chat
Mailing address
Reykjavik Airport, 101 Reykjavik, Iceland
Website
icelandair.com

What you need to know about Icelandair

We receive occasional complaints about Icelandair. The company changed this customer's flights, but now refuses to refund her. This customer received a surprise upgrade, but was later charged for it.

How to resolve a problem with Icelandair

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Icelandair customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rakel Óttarsdóttir
Chief Digital Officer
Secondary
Sylvía Ólafsdóttir
Chief Operating Officer
Chief Executive
Sylvia Olafsdottir
Chief Customer Officer
Chief Executive
Jens Bjarnason
Chief Operating Officer
Chief Executive
Bogi Nils Bogason
Chief Executive

Frequently asked questions about Icelandair

You can contact Icelandair's customer service at (800) 223-5500 from 3 a.m. to 9 p.m. Eastern time, seven days a week.
Icelandair has a partnership with JetBlue.
Icelandair's customer service is available from 3 a.m. to 9 p.m. Eastern time.
Icelandair is part of the International Airlines Group (IAG), which also owns British Airways and other airlines.
JetBlue and Icelandair have a partnership that allows passengers to earn and use points across both airlines, but they are independent airlines.
Alcohol is not provided for free on Icelandair flights. Passengers can purchase alcoholic beverages during the flight.
Icelandair is not considered a low-cost airline.

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