Hilton Hotels and Resorts Customer Service Contacts

Hilton is an international hotel chain. It is Headquartered in Virginia, U.S.

How to reach a person at Hilton Hotels and Resorts

Customer service:  (480) 463-8389

Toll Free: (800) 445-8667

Hilton Hotels and Resorts Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hilton Hotels and Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hilton Hotels and Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hilton Hotels and Resorts mailing address

7930 Jones Branch Drive
McLean, VA 22102

Hilton Hotels and Resorts social media channels


Hilton Hotels and Resorts executive customer service contacts

Primary Contact
Kristen Hernandez
Senior Manager Customer Service
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Secondary Contact
Stephen Arnold
VP US Operations HRCC
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Chief Executive
Christopher J. Nassetta
VP US Operations HRCC
7930 Jones Branch Drive
McLean, VA 22102
[email protected]
(703) 883 1000, ext. 31010

Another possible email address for Nassetta: [email protected]

Hilton also has a dedicated email for its chief executive:  [email protected]

Alternate phone number for CEO: (703) 883-1011

Frequently asked questions about Hilton Hotels and Resorts

Name all the Hilton Hotels and Resorts Brands?

Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton,as well as its customer loyalty program, Hilton Honors.

How can I contact Hilton Hotels and Resorts customer service?

How do I get credit for a missing Hilton Honors stay?

To report a missing stay, sign in to your account and submit a missing stay request form.

Can I give my Hilton Honors points to another Hilton Honors member?

Hilton Honors Members can transfer Hilton Honors points to another member through points pooling or 1-to-1 transfer. You can transfer points in increments of 1,000 points, up to a maximum of 500,000 points

How do I combine multiple accounts?

To combine multiple accounts online, sign in to your Hilton Honors account and go to ‘combine accounts’

How to get professional help with your Hilton Hotels and Resorts problem

If you need help with Hilton Hotels and Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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