Hilton Hotels and Resorts Customer Service Contacts

Hilton is an international hotel chain. The following executive contacts handle customer service questions for all of the Hilton brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton,as well as its customer loyalty program, Hilton Honors.

How to reach a person at Hilton Hotels and Resorts

Customer Service:  (480) 463-8389

Toll Free: (800) 445-8667 (reservations)

Hilton Responsiveness rating


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What you need to know about Hilton Hotels and Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hilton Hotels and Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hilton Hotels and Resorts mailing address

7930 Jones Branch Drive
McLean, VA 22102

Hilton Hotels and Resorts social media channels


Hilton Hotels and Resorts executive customer service contacts

Primary Contact
Kristen Hernandez
Senior Manager Customer Service
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Secondary Contact
Stephen Arnold
VP US Operations HRCC
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Chief Executive
Christopher J. Nassetta
VP US Operations HRCC
7930 Jones Branch Drive
McLean, VA 22102
[email protected]
(703) 883 1000, ext. 31010

Another possible email address for Nassetta: [email protected]

Hilton also has a dedicated email for its chief executive:  [email protected]

Alternate phone number for CEO: (703) 883-1011

How to get professional help with your Hilton problem

If you need help with Hilton, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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