Hilton Hotels and Resorts Customer Service Contacts

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Hilton is an international hotel chain. The following executive contacts handle customer service questions for all of the Hilton brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton,as well as its customer loyalty program, Hilton Honors.

Responsiveness rating


What you need to know about Hilton Hotels and Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hilton Hotels and Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


7930 Jones Branch Drive
McLean, VA 22102

Phone Contacts

Main: (703) 883 1000
Toll Free: (800) 445-8667 (reservations)

Email Contacts

[email protected]
[email protected]


Social Media Contacts


Executive Contacts

Primary Contact
Kristen Hernandez
Senior Manager Customer Service
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Secondary Contact
Stephen Arnold
VP US Operations HRCC
7930 Jones Branch Drive
McLean, VA 22102
[email protected]

Chief Executive
Christopher J. Nassetta
7930 Jones Branch Drive
McLean, VA 22102
(703) 883 1000, ext. 31010
[email protected]

Another possible email address for Nassetta: [email protected]

Hilton also has a dedicated email for its chief executive:  ceo@hilton.com

Alternate phone number for CEO: (703) 883-1011


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