Hilton is an international hotel chain. Its headquarters are in McLean, Va.
How to reach a person at Hilton Hotels and Resorts
Main: (703) 883-1000
Customer service: (888) 446-6677
Toll Free: (800) 445-8667
Hilton Hotels and Resorts Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hilton Hotels and Resorts
We get a few complaints about Hilton Hotels and Resorts. This customer redeemed his non-refundable Hilton HHonors points for a car rental, but it didn’t work as advertised. It promised the bride that she wouldn’t be charged for any unused rooms, but after the wedding, she received a $3,000 bill for the unused rooms. Additionally, this customer tried to transfer his 550,000 Hilton points to Delta points but ended up with only 55,000 Delta points.
How to resolve a problem with Hilton Hotels and Resorts
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hilton Hotels and Resorts mailing address
7930 Jones Branch Drive
McLean, VA 22102
Hilton Hotels and Resorts executive customer service contacts
Primary Contact
Brandon Claypool
Executive Operations Director, Hilton Worldwide
7930 Jones Branch Drive
McLean, VA 22102
brandon.claypool@hilton.com
Secondary Contact
Danny Hughes
Executive Vice President and President, Americas
7930 Jones Branch Drive
McLean, VA 22102
danny.hughes@hilton.com
Simon Vincent
Executive Vice President & President, Europe, Middle East & Africa
7930 Jones Branch Drive
McLean, VA 22102
simon.vincent@hilton.com
Alan Watts
Executive Vice President & President, Asia Pacific
7930 Jones Branch Drive
McLean, VA 22102
alan.watts@hilton.com
Chief Executive
Christopher J. Nassetta
7930 Jones Branch Drive
McLean, VA 22102
chris_nassetta@hilton.com
Another possible email address for Nassetta: christopher.nassetta@hilton.com
Hilton also has a dedicated email for its chief executive: ceo@hilton.com
Name all the Hilton Hotels and Resorts Brands?
Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton, Tempo by Hilton, Graduate by Hilton, Signia by Hilton, NoMad Hotels, as well as its customer loyalty program, Hilton Honors.
What is the international number for Hilton Hotels and Resorts?
The international number for Hilton Hotels and Resorts are (800) 445-8667.
How can I contact Hilton Hotels and Resorts North America customer service?
US & Canada (including American Samoa, Guam, Mariana Islands, Puerto Rico, & US Virgin Islands): 888-4HONORS (888) 446-6677.
How do I get credit for a missing Hilton Honors stay?
To report a missing stay, sign in to your account and submit a missing stay request form.
Can I give my Hilton Honors points to another Hilton Honors member?
Hilton Honors Members can transfer Hilton Honors points to another member through points pooling or 1-to-1 transfer. You can transfer points in increments of 1,000 points, up to a maximum of 500,000 points.
How do I combine multiple accounts?
To combine multiple accounts online, sign in to your Hilton Honors account and go to ‘combine accounts’.
How do I contact Hilton Hotels and Resorts in Europe?
Contact Hilton Resorts and Hotels at:
- Albania: 0800 1530
- Austria: 0800 293 229
- Belarus: 88200 491 0120
- Belgium: 0800 12 246
- Bulgaria: 800 46098
- Croatia: 0800 787 020
- Czech Republic: 800 600 687
- Denmark: 8088 18 60
- Estonia: 800 2277
- Finland: 0800 113 222
- France: 0800 90 75 46
- Georgia: 800 00 80 40
- Germany: 0800 1818146
- Greece: 00 800 848 1619
- Hungary: 06 80 080 701
- Iceland: 800 4200
- Ireland: 1800 851 736
- Italy: 800 878346
- Kazakhstan: 8 800 080 82 46
- Latvia: 80 000 211
- Lithuania: 800 80806
- Luxembourg: 800 26 085
- Malta: 8006 2026
- Monaco: 80 09 42 80
- Netherlands: 0800 0223346
- North Macedonia: 0800 80468
- Norway: 800 11426
- Poland: 00800 4411482
- Portugal: 800 832 296
- Romania: 0 800 890 165
- Russian Federation: 8 800 301 90 73
- Serbia: 0 800 800 841
- Slovakia: 0800 601 902
- Spain: 900 993 246
- Sweden: 020 12 76 80
- Switzerland: 0800 552 246
- United Kingdom (including England, Northern Ireland, Scotland, & Wales): 0800 470 8296
- Ukraine: 0800 800 645
How do I contact Hilton Hotels and Resorts in Central/South America?
Contact Hilton Resorts and Hotels at:
- Anguilla: 833 398 8243
- Argentina: 0800 112 0384
- Bahamas: 800 389 0668
- Barbados: 833 620 0277
- Belize: 800 227 7090
- Bermuda: 833 840 2814
- Bolivia: 800 100422
- Brazil: 0800 900 0063
- Cayman Islands: 833 230 1653
- Chile: 800 914 429
- Colombia: 01 800 093 0799
- Costa Rica: 800 123 1044
- Dominican Republic: 809 200 1648
- Ecuador: 1 800 001 650
- El Salvador: 800 7165
- Guatemala: 2230 09326
- Honduras: 800 2512 4698
- Jamaica: 844 576 1837
- Nicaragua: 800 226 0658
- Panama: 800 0298
- Paraguay: 009 800 110 163
- Peru: 0800 74502
- Saint Kitts & Nevis: 844 602 0557
- Saint Lucia: 844 609 2173
- Trinidad and Tobago: 844 259 6391
- Uruguay: 000 405 4205
- Venezuela: 800 600 5432
How do I contact Hilton Hotels and Resorts in Africa?
Contact Hilton Resorts and Hotels at:
- Botswana: 00 269 800 4941 001
- Ethiopia: 800 861 970
- Kenya: 0800 600 075
- Mauritius: 802 032 0007
- Morocco: 080 0092314
- Nigeria: 7 0806 01424
- Seychelles: 800 137
- South Africa: 0860 023 932
- Tunisia: 31 349 449
- Uganda: 0800 113315
How do I contact Hilton Hotels and Resorts in Asia Pacific?
Contact Hilton Resorts and Hotels at:
- Australia: 1800 943 447
- China (from landline): 800 820 0600
- China (from cell): 400 820 0500
- Fiji: 00 800 2690
- Hong Kong, China: 800 96 8391
- India: 000800 050 3992
- Indonesia: 0800 140 1770
- Japan: 0800 080 4772
- Laos: 20 91681939
- Macao, China: 800 979
- Malaysia: 1800 81 0805
- Myanmar: 0800 800 8046
- Nepal: 1800 03 10113
- New Zealand: 0800 448 002
- Papua New Guinea: 000885206
- Philippines: 1800 8494 6624
- Singapore: 800 321 1716
- South Korea: 080 870 4126
- Sri Lanka: 11 2 029249
- Taiwan, China: 00801 651 818
- Thailand: 1800 018 022
- Vietnam: 120 32347
How do I contact Hilton Hotels and Resorts in Middle East?
Contact Hilton Resorts and Hotels at:
- Bahrain: 6500 9425
- Cyprus: 80 077074
- Egypt: 0800 006 0486
- Israel: 1809 459 928
- Jordan: 0800 23328
- Kuwait: 22063837
- Qatar: 00 800 101 765
- Oman: 800 74156
- Saudi Arabia: 8008 501 645
- Türkiye: 800 49240 880095
- United Arab Emirates: 8000 120 216
How can I change my Hilton Hotel reservation?
Log in to your account or use the “Manage Booking” feature on the website or mobile app. You can modify your check-in/check-out dates, room type, or any other details of your reservation. If you face any issues, Hilton customer service can assist you with the changes.
How do I request a refund for my Hilton Hotel booking?
If you’re eligible for a refund, you can request it directly through the Hilton website or mobile app under “Manage Booking.” Refund policies vary depending on your reservation type.
How to get professional help with your Hilton Hotels and Resorts problem
If you need help with Hilton Hotels and Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
