Hilton Honors is a loyalty program that rewards members with points for stays at Hilton hotels, redeemable for free nights, upgrades, and other benefits.
Hilton Honors Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hilton Honors
Complaints about Hilton Honors are rare.
How to resolve a problem with Hilton Honors
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hilton Honors mailing address
7930 Jones Branch Drive
McLean, VA 22102
Hilton Honors executive customer service contacts
Primary Contact
Brandon Claypool
Executive Operations Director, Hilton Worldwide
7930 Jones Branch Drive
McLean, VA 22102
brandon.claypool@hilton.com
Secondary Contact
Danny Hughes
Executive Vice President and President, Americas
7930 Jones Branch Drive
McLean, VA 22102
danny.hughes@hilton.com
Simon Vincent
Executive Vice President & President, Europe, Middle East & Africa
7930 Jones Branch Drive
McLean, VA 22102
simon.vincent@hilton.com
Alan Watts
Executive Vice President & President, Asia Pacific
7930 Jones Branch Drive
McLean, VA 22102
alan.watts@hilton.com
Chief Executive
Christopher J. Nassetta
7930 Jones Branch Drive
McLean, VA 22102
chris_nassetta@hilton.com
Another possible email address for Nassetta: christopher.nassetta@hilton.com
Hilton also has a dedicated email for its chief executive: ceo@hilton.com
How can I contact Hilton Honors customer service?
Call (888) 446-6677 or email guestcorrespondence@hilton.com.
Can I modify or cancel my reservation at a Hilton Honors?
Yes, you can modify or cancel your reservation through the Hilton website, or mobile app, or by contacting the hotel directly at (888) 446-6677 or by emailing guestcorrespondence@hilton.com.
How do I request additional amenities or services during my stay?
Additional services such as extra pillows, special room requests, or transportation can often be arranged by contacting the hotel directly or using the Hilton Honors app.
How to get professional help with your Hilton Honors problem
If you need help with Hilton Honors, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
