Harry & David Customer Service Contacts

Harry & David specializes in gourmet food gifts, including fruit baskets, chocolates, and wine.

How to reach a person at Harry & David

Harry & David Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Harry & David

What you need to know about Harry & David

Harry & David has received numerous negative reviews regarding its customer service. Complaints range from unresponsive support to unfulfilled orders. Customers also frequently mention problems with customer service, gift baskets, and extra credit card charges.

Harry & David customer service response times

Harry & David’s customer service response times have been reported as notably lengthy across various platforms. Customers have experienced extended hold times when attempting to reach representatives by phone, with some reporting waits exceeding two hours.

Live chatHarry & David’s live chat customer service has been reported by numerous customers as having significant delays and unresponsiveness. Many users have experienced wait times exceeding two hours, with some reporting being disconnected before receiving assistance.
Phone supportHarry & David’s phone support has been criticized for extended wait times and unresponsive service. Customers have reported being on hold for over 30 minutes during each call, with some experiencing waits exceeding 60 minutes. Call (877) 322-1200.
Social mediaHarry & David’s customer service response times on social media platforms are not well-documented. However, given the reported delays in their phone and live chat support, social media inquiries may also experience slower response times. Generally, consumers expect prompt replies on social media, with 85% expecting an answer within six hours on Facebook and 64% expecting a response within an hour on X.

How to resolve a problem with Harry & David

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Harry & David mailing address

2500 S. Pacific Hwy
Medford, OR 97501-2675

Harry & David loyalty program

Harry & David offers the Celebrations Passport program, an annual membership providing benefits such as free standard shipping and no service charges across its family of brands, including 1-800-Flowers.com, The Popcorn Factory, Cheryl’s Cookies

Harry & David social media channels

X


Harry & David executive customer service contacts

Primary Contact
Dianne Strong-Summerhays
Senior Director, Customer Care
2500 S. Pacific Hwy
Medford, OR 97501-2675
dstrong@harryanddavid.com

LinkedIn

Secondary Contact
LoraLee Howland
Team Supervisor
2500 S. Pacific Hwy
Medford, OR 97501-2675
lhowland@harryanddavid.com

LinkedIn

Chief Executive
Steven A. Lightman
2500 S. Pacific Hwy
Medford, OR 97501-2675
slightman@harryanddavid.com

Harry & David customer service policies

What is Harry & David's satisfaction guarantee policy?

Harry & David ensures that customers and gift recipients are delighted with its products. If not, the company will provide an appropriate replacement or refund. This commitment underscores the company’s dedication to quality and customer satisfaction.

How does Harry & David handle substitutions and delivery dates?

If a chosen item becomes unavailable or doesn’t meet quality standards, Harry & David may substitute it with an item of equal or greater value. Additionally, unpredictable weather can delay fruit harvests, potentially affecting delivery dates, especially for Fruit-of-the-Month Club shipments.

What are the terms of use for Harry & David's services?

The terms of use outline the conditions for accessing and using Harry & David’s services, including guidelines on user conduct, intellectual property rights, and limitations of liability. Customers are encouraged to review these terms to understand their rights and responsibilities.

How does Harry & David protect customer privacy?

Harry & David is committed to safeguarding customer information. The privacy notice details how personal data is collected, used, and protected, ensuring transparency and security for users.

How can I place an order with Harry & David?

You can place an order through various methods:

  • Online:
    • Visit the Harry & David website.
    • Browse the products and add desired items to your cart.
    • Proceed to checkout and follow the prompts to complete your purchase.
  • Mail:
    • Download and print the order form from the website.
    • Fill in the required details.
    • Mail the completed form to:
      Harry & David
      P.O. Box 712
      Medford, OR 97501-0712
  • Telephone:
    • Call  customer service at
    • (877) 322-1200
    • to place an order over the phone.

What are the shipping options and charges?

Harry & David offers various shipping options:

  • Standard shipping:
    • Covers processing, handling, and packaging.
  • Express delivery:
    • Available for an additional charge.
    • Ensures faster delivery times.

Shipping charges are detailed on the website.

Frequently asked questions about Harry & David

How can I send the same gift to multiple recipients?

After adding a gift to your cart, use the “Ship to Multiple Recipients” button located under the product image during checkout. Each click adds the same gift for a different recipient. You can then update the address, gift message, and delivery date for each recipient.

How do I reset my account password if I've forgotten it?

To reset your password:

  • Hover over “Sign In” at the top of the page and click “Sign In.”
  • Click the “Forgot your Password?” link.
  • Enter your email address and click “Submit.”
  • You will receive an email with a temporary password.
  • Return to the sign-in page, enter your email address and the temporary password, then reset your password from the “Your Account” page.

If you’re unable to access your account, consider creating a new one or shopping as a guest

How can I place an order?

You can place an order through various methods:

  • Online: Visit the Harry & David website to browse and purchase products.
  • Mail: Use the order form available on the website and send it to Harry & David, P.O. Box 712, Medford, OR 97501-0712.
  • Telephone: Contact customer service at (877) 322-1200 to place an order.

How to get professional help with your Harry & David problem

If you need help with Harry & David, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Harry & David?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews