Harry & David specializes in gourmet food gifts, including fruit baskets, chocolates, and wine.
What you need to know about Harry & David
Harry & David has received numerous negative reviews regarding its customer service. Complaints range from unresponsive support to unfulfilled orders. Customers also frequently mention problems with customer service, gift baskets, and extra credit card charges.
- Harry & David’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Harry & David with our insider guide or through our executive contacts.
- Harry & David’s customer service policies are standard. Here are our frequently asked questions about Harry & David.
Harry & David customer service response times
Harry & David’s customer service response times have been reported as notably lengthy across various platforms. Customers have experienced extended hold times when attempting to reach representatives by phone, with some reporting waits exceeding two hours.
Live chat | Harry & David’s live chat customer service has been reported by numerous customers as having significant delays and unresponsiveness. Many users have experienced wait times exceeding two hours, with some reporting being disconnected before receiving assistance. |
Phone support | Harry & David’s phone support has been criticized for extended wait times and unresponsive service. Customers have reported being on hold for over 30 minutes during each call, with some experiencing waits exceeding 60 minutes. Call (877) 322-1200. |
Social media | Harry & David’s customer service response times on social media platforms are not well-documented. However, given the reported delays in their phone and live chat support, social media inquiries may also experience slower response times. Generally, consumers expect prompt replies on social media, with 85% expecting an answer within six hours on Facebook and 64% expecting a response within an hour on X. |
How to resolve a problem with Harry & David
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Harry & David mailing address
2500 S. Pacific Hwy
Medford, OR 97501-2675
Harry & David executive customer service contacts
Primary Contact
Dianne Strong-Summerhays
Senior Director, Customer Care
2500 S. Pacific Hwy
Medford, OR 97501-2675
dstrong@harryanddavid.com
Secondary Contact
LoraLee Howland
Team Supervisor
2500 S. Pacific Hwy
Medford, OR 97501-2675
lhowland@harryanddavid.com
Chief Executive
Steven A. Lightman
2500 S. Pacific Hwy
Medford, OR 97501-2675
slightman@harryanddavid.com
How can I send the same gift to multiple recipients?
After adding a gift to your cart, use the “Ship to Multiple Recipients” button located under the product image during checkout. Each click adds the same gift for a different recipient. You can then update the address, gift message, and delivery date for each recipient.
How do I reset my account password if I've forgotten it?
To reset your password:
- Hover over “Sign In” at the top of the page and click “Sign In.”
- Click the “Forgot your Password?” link.
- Enter your email address and click “Submit.”
- You will receive an email with a temporary password.
- Return to the sign-in page, enter your email address and the temporary password, then reset your password from the “Your Account” page.
If you’re unable to access your account, consider creating a new one or shopping as a guest
How can I place an order?
You can place an order through various methods:
- Online: Visit the Harry & David website to browse and purchase products.
- Mail: Use the order form available on the website and send it to Harry & David, P.O. Box 712, Medford, OR 97501-0712.
- Telephone: Contact customer service at (877) 322-1200 to place an order.
How to get professional help with your Harry & David problem
If you need help with Harry & David, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.