How do I reset my account password if I've forgotten it?

To reset your password: Hover over "Sign In" at the top of the page and click "Sign In." Click the "Forgot your Password?" link. Enter your email address and click "Submit." You will receive an email with a temporary password. Return to the sign-in page, enter your email address and the temporary password, then reset your password from the "Your Account" page. If you're unable to access your account, consider creating a new one or shopping as a guest

How can I place an order?

You can place an order through various methods: Online: Visit the Harry & David website to browse and purchase products. Mail: Use the order form available on the website and send it to Harry & David, P.O. Box 712, Medford, OR 97501-0712. Telephone: Contact customer service at (877) 322-1200 to place an order.

Harry & David

Harry & David specializes in gourmet food gifts, including fruit baskets, chocolates, and wine.

Telephone

Main : (877) 322-1200

Mailing address

2500 S. Pacific Hwy
Medford, OR 97501-2675

Website

harryanddavid.com

What you need to know about Harry & David

Harry & David has received numerous negative reviews regarding its customer service. Complaints range from unresponsive support to unfulfilled orders. Customers also frequently mention problems with customer service, gift baskets, and extra credit card charges.

Harry & David’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Harry & David with our insider guide or through our executive contacts.
Harry & David's customer service policies are standard. Here are our frequently asked questions about Harry & David.

How to resolve a problem with Harry & David

Try self-service first

Use our proven resolution methods, or Harry & David’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Harry & David respond?

Live chat

Harry & David's live chat customer service has been reported by numerous customers as having significant delays and unresponsiveness. Many users have experienced wait times exceeding two hours, with some reporting being disconnected before receiving assistance.

Phone support

Harry & David's phone support has been criticized for extended wait times and unresponsive service. Customers have reported being on hold for over 30 minutes during each call, with some experiencing waits exceeding 60 minutes. Call (877) 322-1200.

Social media

Harry & David's customer service response times on social media platforms are not well-documented. However, given the reported delays in their phone and live chat support, social media inquiries may also experience slower response times. Generally, consumers expect prompt replies on social media, with 85% expecting an answer within six hours on Facebook and 64% expecting a response within an hour on X.

Verified contacts

Harry & David customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Dianne Strong-Summerhays

Senior Director, Customer Care

dstrong@harryanddavid.com

Secondary

LoraLee Howland

Team Supervisor

lhowland@harryanddavid.com

Chief Executive

Steven A. Lightman

slightman@harryanddavid.com

Harry & David self-service links

You can place an order through various methods:

Online:
- Visit the Harry & David website.
- Browse the products and add desired items to your cart.
- Proceed to checkout and follow the prompts to complete your purchase.
Mail:
- Download and print the order form from the website.
- Fill in the required details.
- Mail the completed form to:
  
  Harry & David P.O. Box 712 Medford, OR 97501-0712
Telephone:
- Call customer service at
- (877) 322-1200
- to place an order over the phone.

Harry & David customer service policies

Harry & David ensures that customers and gift recipients are delighted with its products. If not, the company will provide an appropriate replacement or refund. This commitment underscores the company's dedication to quality and customer satisfaction.

Harry & David loyalty program

Harry & David offers the Celebrations Passport program, an annual membership providing benefits such as free standard shipping and no service charges across its family of brands, including 1-800-Flowers.com, The Popcorn Factory, Cheryl's Cookies

Frequently asked questions about Harry & David

After adding a gift to your cart, use the "Ship to Multiple Recipients" button located under the product image during checkout. Each click adds the same gift for a different recipient. You can then update the address, gift message, and delivery date for each recipient.

To reset your password:

Hover over "Sign In" at the top of the page and click "Sign In."
Click the "Forgot your Password?" link.
Enter your email address and click "Submit."
You will receive an email with a temporary password.
Return to the sign-in page, enter your email address and the temporary password, then reset your password from the "Your Account" page.

If you're unable to access your account, consider creating a new one or shopping as a guest