Hilton Hotels and Resorts
Hilton operates a global portfolio of hotels and resorts spanning 25 brands, including Waldorf Astoria, Conrad, LXR, Hilton Hotels & Resorts, DoubleTree, Embassy Suites, Hampton, Hilton Garden Inn, Homewood Suites and Home2 Suites, as well as the Hilton Honors loyalty program.
What you need to know about Hilton Hotels and Resorts
We get a few complaints about Hilton Hotels and Resorts. This customer redeemed his non-refundable Hilton Honors points for a car rental, but it didn’t work as advertised. It promised the bride that she wouldn't be charged for any unused rooms, but after the wedding, she received a $3,000 bill for the unused rooms. Additionally, this customer tried to transfer his 550,000 Hilton points to Delta points but ended up with only 55,000 Delta points.
- Hilton Hotels and Resorts customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hilton Hotels and Resorts with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Hilton Hotels and Resorts.
How to resolve a problem with Hilton Hotels and Resorts
Try self-service first
Use our proven resolution methods, or Hilton Hotels and Resorts’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Hilton Hotels and Resorts respond?
Phone support
1 to 30 minutes. Availability: 24 hours a day, 7 days a week.
Email support
1 to 5 business days.
Live chat support
a few minutes during business hours (estimate). Availability not published.
Social media
Hilton responds to direct messages on Facebook and X. Estimated response time range: 1 hour to 24 hours, depending on platform and inquiry complexity.
Help center/FAQ
Hilton Hotels and Resorts help center/FAQ provides quick answers to common questions regarding reservations, modifying or canceling a stay, Hilton Honors accounts and Points, billing and folio requests, the Hilton Honors mobile app and Digital Key, and accessibility.
Verified contacts
Hilton Hotels and Resorts customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Danny Hughes
President, Americas
Secondary
Alan Watts
President, Asia Pacific, Hilton
Chief Executive
Christopher J. Nassetta
Additional contacts
Simon Vincent
President, Europe, Middle East and Africa, Hilton
Hilton Hotels and Resorts self-service links
Create a free Hilton Honors account at hilton.com. You’ll need your full name, email address, mailing address and a password. Membership is free, and you can also sign up inside the Hilton Honors mobile app on iOS or Android. After joining, you can earn Points on stays, room upgrades and partner purchases.
Hilton Hotels and Resorts customer service policies
Hilton's privacy statement describes the personal information the company collects (such as contact details, payment information, stay preferences, government-issued ID at check-in where required, and online identifiers), the purposes for which it is used (reservations, loyalty administration, fraud prevention, marketing and legal compliance), how it is shared with hotel owners, service providers and partners, and the choices and rights guests have, including regional rights under U.S. state laws, GDPR and other regimes.
Hilton Hotels and Resorts loyalty program
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What you need to know about Hilton Hotels and Resorts
We get a few complaints about Hilton Hotels and Resorts. This customer redeemed his non-refundable Hilton Honors points for a car rental, but it didn’t work as advertised. It promised the bride that she wouldn't be charged for any unused rooms, but after the wedding, she received a $3,000 bill for the unused rooms. Additionally, this customer tried to transfer his 550,000 Hilton points to Delta points but ended up with only 55,000 Delta points.
- Hilton Hotels and Resorts customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hilton Hotels and Resorts with our insider guide or through our executive contacts.
- Here are our
Frequently asked questions about Hilton Hotels and Resorts
Hilton Hotels and Resorts, Waldorf Astoria Hotels and Resorts, Conrad Hotels and Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton, Tempo by Hilton, Graduate by Hilton, Signia by Hilton, NoMad Hotels, as well as its customer loyalty program, Hilton Honors.
The international number for Hilton Hotels and Resorts are (800) 445-8667.
US and Canada (including American Samoa, Guam, Mariana Islands, Puerto Rico, and US Virgin Islands): 888-4HONORS (888) 446-6677.
To report a missing stay, sign in to your account and submit a missing stay request form.
Hilton Honors Members can transfer Hilton Honors points to another member through points pooling or 1-to-1 transfer. You can transfer points in increments of 1,000 points, up to a maximum of 500,000 points.
To combine multiple accounts online, sign in to your Hilton Honors account and go to 'combine accounts'.
Contact Hilton Resorts and Hotels at:
- Albania: 0800 1530
- Austria: 0800 293 229
- Belarus: 88200 491 0120
- Belgium: 0800 12 246
- Bulgaria: 800 46098
- Croatia: 0800 787 020
- Czech Republic: 800 600 687
- Denmark: 8088 18 60
- Estonia: 800 2277
- Finland: 0800 113 222
- France: 0800 90 75 46
- Georgia: 800 00 80 40
- Germany: 0800 1818146
- Greece: 00 800 848 1619
- Hungary: 06 80 080 701
- Iceland: 800 4200
- Ireland: 1800 851 736
- Italy: 800 878346
- Kazakhstan: 8 800 080 82 46
- Latvia: 80 000 211
- Lithuania: 800 80806
- Luxembourg: 800 26 085
- Malta: 8006 2026
- Monaco: 80 09 42 80
- Netherlands: 0800 0223346
- North Macedonia: 0800 80468
- Norway: 800 11426
- Poland: 00800 4411482
- Portugal: 800 832 296
- Romania: 0 800 890 165
- Russian Federation: 8 800 301 90 73
- Serbia: 0 800 800 841
- Slovakia: 0800 601 902
- Spain: 900 993 246
- Sweden: 020 12 76 80
- Switzerland: 0800 552 246
- United Kingdom (including England, Northern Ireland, Scotland, and Wales): 0800 470 8296
- Ukraine: 0800 800 645
Contact Hilton Resorts and Hotels at:
- Anguilla: 833 398 8243
- Argentina: 0800 112 0384
- Bahamas: 800 389 0668
- Barbados: 833 620 0277
- Belize: 800 227 7090
- Bermuda: 833 840 2814
- Bolivia: 800 100422
- Brazil: 0800 900 0063
- Cayman Islands: 833 230 1653
- Chile: 800 914 429
- Colombia: 01 800 093 0799
- Costa Rica: 800 123 1044
- Dominican Republic: 809 200 1648
- Ecuador: 1 800 001 650
- El Salvador: 800 7165
- Guatemala: 2230 09326
- Honduras: 800 2512 4698
- Jamaica: 844 576 1837
- Nicaragua: 800 226 0658
- Panama: 800 0298
- Paraguay: 009 800 110 163
- Peru: 0800 74502
- Saint Kitts and Nevis: 844 602 0557
- Saint Lucia: 844 609 2173
- Trinidad and Tobago: 844 259 6391
- Uruguay: 000 405 4205
- Venezuela: 800 600 5432
Contact Hilton Resorts and Hotels at:
- Botswana: 00 269 800 4941 001
- Ethiopia: 800 861 970
- Kenya: 0800 600 075
- Mauritius: 802 032 0007
- Morocco: 080 0092314
- Nigeria: 7 0806 01424
- Seychelles: 800 137
- South Africa: 0860 023 932
- Tunisia: 31 349 449
- Uganda: 0800 113315
Contact Hilton Resorts and Hotels at:
- Australia: 1800 943 447
- China (from landline): 800 820 0600
- China (from cell): 400 820 0500
- Fiji: 00 800 2690
- Hong Kong, China: 800 96 8391
- India: 000800 050 3992
- Indonesia: 0800 140 1770
- Japan: 0800 080 4772
- Laos: 20 91681939
- Macao, China: 800 979
- Malaysia: 1800 81 0805
- Myanmar: 0800 800 8046
- Nepal: 1800 03 10113
- New Zealand: 0800 448 002
- Papua New Guinea: 000885206
- Philippines: 1800 8494 6624
- Singapore: 800 321 1716
- South Korea: 080 870 4126
- Sri Lanka: 11 2 029249
- Taiwan, China: 00801 651 818
- Thailand: 1800 018 022
- Vietnam: 120 32347
Contact Hilton Resorts and Hotels at:
- Bahrain: 6500 9425
- Cyprus: 80 077074
- Egypt: 0800 006 0486
- Israel: 1809 459 928
- Jordan: 0800 23328
- Kuwait: 22063837
- Qatar: 00 800 101 765
- Oman: 800 74156
- Saudi Arabia: 8008 501 645
- Türkiye: 800 49240 880095
- United Arab Emirates: 8000 120 216
Log in to your account or use the "Manage Booking" feature on the website or mobile app. You can modify your check-in/check-out dates, room type, or any other details of your reservation. If you face any issues, Hilton customer service can assist you with the changes.
If you're eligible for a refund, you can request it directly through the Hilton website or mobile app under "Manage Booking." Refund policies vary depending on your reservation type.
In March 2026, Hilton introduced the Hilton AI Planner, a generative-AI digital concierge available in beta on hilton.com. The tool is designed to help travelers search Hilton's portfolio and plan stays. Hilton has not published response-time guarantees for the tool.
Hilton and Explora Journeys announced a partnership in December 2025 introducing Hilton Honors Adventures, which is expected to allow Hilton Honors members to redeem Points toward Explora Journeys ocean cruises starting in summer 2026. Travelers should confirm current redemption terms in the Hilton Honors program.
Hilton-managed hotels generally try to accommodate a "walk" to a comparable property or compensation when a paid reservation cannot be honored, but specific outcomes depend on rate type and franchise vs. managed status. Document the original reservation, request that the front-desk manager note the downgrade in writing, and ask for compensation tied to the rate difference and any incurred costs. If the property does not resolve it, escalate to Hilton guest assistance at (800) 445-8667 or email guest.correspondence@hilton.com.
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