Explora Journeys

Explora Journeys is a cruise line owned by the MSC Group that operates ocean voyages to international destinations.

Telephone
Main : +41-43-508-64-78
Email
Mailing address
Avenue Eugène-Pittard 16
1206 Geneva, Switzerland
Website
explorajourneys.com

What you need to know about Explora Journeys

Explora Journeys generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Explora Journeys

Try self-service first

Use our proven resolution methods, or Explora Journeys’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Explora Journeys respond?

Phone support
Available 24/7.
Email supportcontact@explorajourneys.com
Generally responds within 24 to 48 hours. More complex issues may take longer to resolve.
Live chat support
Explora Journeys does not offer live chat support but provides an online contact form on its website.
Social media
Response times can range from a few hours to a Explora Journeys is active on social media platforms such as Instagram, LinkedIn, X, and Facebook.
Response times can range from 1 hour to 24 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
The FAQ is available at all times for self-service. It covers common topics such as booking, itineraries, onboard services, and policies.
Verified contacts

Explora Journeys customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Alex Mead
Global Director Explora Experience Centres
Secondary
Caroline Cooney-Hurrell
Global Customer Support and Contact Centre operations
Chief Executive
Anna Nash
Chief Executive Officer

Explora Journeys customer service policies

Explora Journeys, collects and processes personal data when individuals interact with its services, such as booking cruises, visiting the website, or using the mobile app. The data collected may include names, contact information, travel preferences, payment details, and other relevant information necessary to provide and enhance services. Explora S.A. acts as the data controller and is committed to processing personal data fairly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Personal data may be shared with service providers and partners as required to deliver services and may be transferred internationally in accordance with legal safeguards. Individuals have rights regarding their personal data, such as access, rectification, and deletion, and can contact the Data Protection Officer at dpo@explorajourneys.com for inquiries or to exercise these rights.

Explora Journeys loyalty program

Explora Journeys’ loyalty program, the Explora Club, is a tier-based system that rewards passengers with points based on cruise nights, suite category, and onboard spending. Membership is free and includes five levels—Classic, Silver, Gold, Platinum, and Diamond—offering increasing perks such as early booking access, personalized service, and exclusive events. Points are not redeemable but are used to determine tier status. The program also includes a status match with other cruise lines and allows retroactive credit for past voyages.

Frequently asked questions about Explora Journeys

Explora Journeys is owned by the MSC Group.
Call Explora Journeys customer service at +41-43-508-64-78 or email contact@explorajourneys.com.
Explora Journeys customer service is available 24/7.

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