Explora Journeys is a cruise line owned by the MSC Group that operates ocean voyages to international destinations.
How to reach a person at Explora Journeys
Main: +41-43-508-64-78
Explora Journeys Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Explora Journeys
What you need to know about Explora Journeys
Explora Journeys generally responds to customer service issues in a satisfactory manner.
- Explora Journeys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Explora Journeys with our insider guide or through our executive contacts.
- Explora Journeys’ customer service policies are standard. Here are our frequently asked questions about Explora Journeys.
Explora Journeys customer service response times
Explora Journeys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support +41-43-508-64-78 | Available 24/7. |
| Email support contact@explorajourneys.com | Generally responds within 24 to 48 hours. More complex issues may take longer to resolve. |
| Live chat support | Explora Journeys does not offer live chat support but provides an online contact form on its website. |
| Social media | Response times can range from a few hours to a Explora Journeys is active on social media platforms such as Instagram, LinkedIn, X, and Facebook. Response times can range from 1 hour to 24 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | The FAQ is available at all times for self-service. It covers common topics such as booking, itineraries, onboard services, and policies. |
How to resolve a problem with Explora Journeys
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Explora Journeys mailing address
Avenue Eugène-Pittard 16
1206 Geneva, Switzerland
Explora Journeys loyalty program
Explora Journeys’ loyalty program, the Explora Club, is a tier-based system that rewards passengers with points based on cruise nights, suite category, and onboard spending. Membership is free and includes five levels—Classic, Silver, Gold, Platinum, and Diamond—offering increasing perks such as early booking access, personalized service, and exclusive events. Points are not redeemable but are used to determine tier status. The program also includes a status match with other cruise lines and allows retroactive credit for past voyages.
Explora Journeys social media channels
Explora Journeys executive customer service contacts
Primary Contact
Alex Mead
Global Director Explora Experience Centres
Avenue Eugène-Pittard 16
1206 Geneva, Switzerland
alex.mead@explorajourneys.com
Secondary Contact
Caroline Cooney-Hurrell
Global Customer Support and Contact Centre operations
Avenue Eugène-Pittard 16
1206 Geneva, Switzerland
caroline.cooney-hurrell@explorajourneys.com
Chief Executive
Anna Nash
Avenue Eugène-Pittard 16
1206 Geneva, Switzerland
anna.nash@explorajourneys.com
Who owns Explora Journeys?
Explora Journeys is owned by the MSC Group.
How can I contact Explora Journeys customer service?
Call Explora Journeys customer service at +41-43-508-64-78 or email contact@explorajourneys.com.
When can I contact Explora Journeys customer service?
Explora Journeys customer service is available 24/7.
How to get professional help with your Explora Journeys problem
If you need help with Explora Journeys, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.