Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.
Eurostar Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Eurostar
We receive occasional complaints about Eurostar. The carrier has canceled trains and left passengers stranded, and and some feel the company is needlessly greedy.
How to resolve a problem with Eurostar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Eurostar’s mailing address
Times House
Bravingtons Walk
London, N1 9AW
https://www.eurostar.com/us-en
Eurostar’s executive customer service contacts
Primary Contact
Amber Kirby
Customer Experience Director
Times House
Bravingtons Walk
London, N1 9AW
amber.kirby@eurostar.com
Secondary Contact
Marc Noaro
Chief Customer Officer
Times House
Bravingtons Walk
London, N1 9AW
marc.noaro@eurostar.com
Simon Lejeune
Chief Operating Officer
Times House
Bravingtons Walk
London, N1 9AW
simon.lejuene@eurostar.com
Chief Executive
Jacques Damas
Chief Executive Officer
Times House
Bravingtons Walk
London, N1 9AW
jacques.damas@eurostar.com
How do I contact Eurostar from the US?
To contact Eurostar from the U.S., use the contact us form on its website or call (646) 934-6454.
What is the number for Eurostar assistance?
For general assistance, contact Eurostar at (646) 934-6454.
Can you book Eurostar tickets over the phone?
It is possible to book Eurostar tickets over the phone by calling the customer service number, (646) 934-6454.
How do I contact Eurostar if I left something on the train?
If you have lost something during your Eurostar journey, you can follow these steps to locate it:
- For travel to or from London (St. Pancras International), please visit the Lost Property page on Eurostar’s website for instructions.
- For all other travel (excluding travel to or from London), call Eurostar at (646) 934-6454.
Can you get a refund on Eurostar?
Eurostar’s refund policies vary based on ticket type and circumstances. Contact its customer service at (646) 934-6454.
Is it better to buy Eurostar tickets in advance?
It is recommended to book Eurostar tickets in advance in order to get better prices and availability. However, it is important to check specific travel dates and promotions to ensure the best deal.
Do you really need to be 90 minutes early for Eurostar?
Eurostar advises passengers to arrive at the station at least 30 minutes before their scheduled departure time to complete check-in and security procedures.
Do I need to print my Eurostar ticket?
No need to print your Eurostar ticket. You can show your e-ticket on your mobile device or use the self-service kiosks at the station.
Are there toilets on the Eurostar train?
Yes, Eurostar trains are equipped with onboard toilets.
Does Eurostar have WI-FI?
Eurostar provides complimentary Wi-Fi on its trains.
How to get professional help with your Eurostar problem
If you need help with Eurostar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
