Eurostar

Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.

Telephone
Main : (+44) 20 7922 6180
Customer service : (+44) 01777 777878
Mailing address
Times House, Bravingtons Walk
London, N1 9AW
Website
eurostar.com/us-en

What you need to know about Eurostar

We receive occasional complaints about Eurostar. The carrier has canceled trains and left passengers stranded, and some feel the company is needlessly greedy.

How to resolve a problem with Eurostar

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Eurostar customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Amber Kirby
Customer Experience Director
Secondary
Marc Noaro
Chief Customer Officer
Chief Executive
Simon Lejeune
Chief Operating Officer
Chief Executive
Jacques Damas
Chief Executive Officer

Frequently asked questions about Eurostar Airlines

To contact Eurostar from the U.S., use the contact us form on its website or call (646) 934-6454.
For general assistance, contact Eurostar at (646) 934-6454.
It is possible to book Eurostar tickets over the phone by calling the customer service number, (646) 934-6454.
If you have lost something during your Eurostar journey, you can follow these steps to locate it:  
  • For travel to or from London (St. Pancras International), please visit the Lost Property page on Eurostar's website for instructions.
 
  • For all other travel (excluding travel to or from London), call Eurostar at (646) 934-6454.
Eurostar’s refund policies vary based on ticket type and circumstances. Contact its customer service at (646) 934-6454.
It is recommended to book Eurostar tickets in advance in order to get better prices and availability. However, it is important to check specific travel dates and promotions to ensure the best deal.
Eurostar advises passengers to arrive at the station at least 30 minutes before their scheduled departure time to complete check-in and security procedures.
No need to print your Eurostar ticket. You can show your e-ticket on your mobile device or use the self-service kiosks at the station.
Yes, Eurostar trains are equipped with onboard toilets.
Eurostar provides complimentary Wi-Fi on its trains.

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