Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.
What you need to know about Eurostar
Eurostar has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Eurostar
Like most communication service providers, Eurostar normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Times House
Bravingtons Walk
London N1 9AW
https://www.eurostar.com/us-en
Phone Contacts
Main: (+44) 20 7922 6180
Customer Service: (+44) 01777 777878
Social Media Contacts
Executive Contacts
Primary Contact
Amber Kirby
Customer Experience Director
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Secondary Contact
Marc Noaro
Chief Customer Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Simon Lejeune
Chief Operating Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Chief Executive
Jacques Damas
Chief Executive Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
This contact was published on February 21, 2018 and updated on May 17, 2023.
