Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.
What you need to know about Eurostar
We receive occasional complaints about Eurostar. The carrier has canceled trains and left passengers stranded, and and some feel the company is needlessly greedy.
How to resolve a problem with Eurostar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Times House
Bravingtons Walk
London N1 9AW
https://www.eurostar.com/us-en
Phone Contacts
Main: (+44) 20 7922 6180
Customer Service: (+44) 01777 777878
Social Media Contacts
Executive Contacts
Primary Contact
Amber Kirby
Customer Experience Director
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Secondary Contact
Marc Noaro
Chief Customer Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Simon Lejeune
Chief Operating Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
Chief Executive
Jacques Damas
Chief Executive Officer
Times House
Bravingtons Walk
London N1 9AW
[email protected]
This contact was published on February 21, 2018 and updated on September 29, 2023.
