E*TRADE Customer Service

E*TRADE is an online brokerage platform that offers tools for trading stocks, options, ETFs, and other investment products.

How to reach a person at E*TRADE

Main: (800) 387-2331

etrade.com

E*TRADE Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate E*TRADE

What you need to know about E*TRADE

E*TRADE generally responds to customer service in a satisfactory manner.

E*TRADE’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with E*TRADE with our insider guide or through our executive contacts.
E*TRADE’s customer service policies are standard. Here are our frequently asked questions about E*TRADE.

E*TRADE customer service response times

E*TRADE’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support (800) 387-2331	Response times: E*TRADE does not specify its customer service response times on its website.
Email support	E*TRADE does not offer email support.
Live chat support	E*TRADE does not have live chat support.
Social media	ETRADE is active on social media platforms such as Facebook and LinkedIn. Responses vary and are generally used for general questions or directing customers to official support channels; replies may take 1 to 2 business days. Here’s how to contact ETRADE via social media.
Help center/FAQ	The FAQ provides instant access to self-service articles, tutorials, and troubleshooting guides.

How to resolve a problem with E*TRADE

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

E*TRADE mailing address

PO Box 484
Jersey City, NJ 07303-0484

E*TRADE loyalty program

E*TRADE does not have a loyalty program.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at E*TRADE.

E*TRADE executive customer service contacts

Primary Contact
Matthew Maddox
Customer Experience Leader
PO Box 484
Jersey City, NJ 07303-0484
Matthew.Maddox@etrade.com

Secondary Contact
Paul McCarty
Customer Service Manager
PO Box 484
Jersey City, NJ 07303-0484
Paul.McCarty@etrade.com

Chief Executive
Michael Pizzi
PO Box 484
Jersey City, NJ 07303-0484
Michael.Pizzi@etrade.com

E*TRADE customer service policies

What is Morgan Stanley's privacy pledge?

Morgan Stanley’s privacy pledge commits to safeguarding your personal information through robust global security measures, strict compliance with privacy regulations (ensuring no sale of data), transparency in how your information is used or shared only when necessary for services or as legally required, and continual efforts to maintain confidentiality across its worldwide operations

E*TRADE self-service links

How can I open an account?

You can open an E*TRADE account by visiting the account types page here: us.etrade.com/what-we-offer/our-accounts?icid=etrade_globalfooterdefault_openaccount—then choose the type of account (individual, joint, retirement, etc.), complete the online application with your personal, employment, and funding details, agree to the required disclosures, create your login credentials, and fund your account (typically with at least $500 for a brokerage or Core Portfolios account) within 60 days to activate it.

How can I fund my E*TRADE account?

You can fund your E*TRADE account at this page using methods like bank transfer, wire transfer, account transfer, check deposit, or direct deposit.

Frequently asked questions about E*TRADE

Who owns E*TRADE?

Morgan Stanley owns E*TRADE.

How can I contact E*TRADE customer service?

Call E*TRADE customer service at (800) 387-2331.

Does E*TRADE customer service have an online contact form?

Yes, you can find E*TRADE’s customer service online contact form here.

Wht is E*TRADE's physical address?

E*TRADE’s physical address is:

Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ
07311-1113

How to get professional help with your E*TRADE problem

If you need help with E*TRADE, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.