Morgan Stanley is a global financial services firm that provides investment banking, wealth management, and asset management services.
Morgan Stanley Responsiveness rating
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What you need to know about Morgan Stanley
Morgan Stanley generally responds to customer service in a satisfactory manner.
- Morgan Stanley’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Morgan Stanley with our insider guide or through our executive contacts.
- Morgan Stanley’s customer service policies are standard. Here are our frequently asked questions about Morgan Stanley.
Morgan Stanley customer service response times
Morgan Stanley’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 454-3965 | Phone support is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time. |
| Email support | Morgan Stanley does not provide email support. |
| Live chat support | Morgan Stanley does not offer live chat support. |
| Social media | Morgan Stanley is active on social media platforms such as LinkedIn and Facebook. Public messages may get a response within 1 to 2 business days, usually directing users to official support channels. Here’s how to contact Morgan Stanley via social media. |
| Help center/FAQ | Morgan Stanley’s FAQ has immediate access to self-service articles, account guides, and support topics without needing to wait. |
How to resolve a problem with Morgan Stanley
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Morgan Stanley address
1585 Broadway
New York, NY 10036
Morgan Stanley loyalty program
Morgan Stanley offers a loyalty-style program called Reserved Living & Giving, which provides exclusive benefits, discounts, and concierge services to clients with $1 million or more in assets. Higher-tier clients with $10 million+ receive additional premium perks through the Signature Access level.
Morgan Stanley social media channels
Morgan Stanley executive customer service contacts
Primary Contact
Mandell Crawley
Chief Client Officer
1585 Broadway
New York, NY 10036
Mandell.Crawley@morganstanley.com
Secondary Contact
Eric Grossman
Chief Administrative Officer
1585 Broadway
New York, NY 10036
Eric.Grossman@morganstanley.com
Chief Executive
Ted Pick
1585 Broadway
New York, NY 10036
Ted.Pick@morganstanley.com
How can I contact Morgan Stanley customer service?
Call Morgan Stanley customer service at (888) 454-3965.
Does Morgan Stanley have an online contact form?
Yes, you can find Morgan Stanley’s online contact form here.
When can I contact Morgan Stanley customer service?
Morgan Stanley customer service is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.
What is Morgan Stanley's mailing address?
P.O. Box 95002, South Jordan, UT 84095, USA.
How to get professional help with your Morgan Stanley problem
If you need help with Morgan Stanley, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.