Enterprise Rent-A-Car

Enterprise Rent-A-Car is a brand of Enterprise Mobility (formerly Enterprise Holdings, Inc.), which also owns Alamo Rent A Car and National Car Rental.

Telephone
Customer service : (855) 266-9565
Mailing address
600 Corporate Park Drive
Clayton, MO 63105
Website
enterprise.com

What you need to know about Enterprise Rent-A-Car

We receive regular complaints about Enterprise Rent-A-Car. This customer's rented a car and got a flat tire just two days later. Despite showing an employee a pre-existing scratch on the car before renting it, this customer was still blamed for it. Also, the car rental company tried to charge this customer for damage she had nothing to do with. This customer was billed for the damages of a car she didn't even drive, and this customer can't get a repair invoice from Enterprise Rent-A-Car.

How to resolve a problem with Enterprise Rent-A-Car

Try self-service first

Use our proven resolution methods, or Enterprise Rent-A-Car’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Enterprise Rent-A-Car respond?

Phone support
Typically offers the fastest response. Hold times may range from a few minutes during off-peak hours to 10 to 20 minutes during peak travel seasons or high call volumes. Available 24/7 for reservations and roadside assistance.
Email support
Enterprise Rent-A-Car does not offer email support, but the company does have an online contact form. You can find the online contact form here.
Live chat support
Enterprise Rent-A-Car does live chat. It is accessible on the online contact form.  You can find the online contact form here.
Social media
Enterprise’s social media support team usually responds within a few hours during business hours, but response times can vary. These social media platforms are useful for public-facing concerns or quick questions.
Help center/FAQ
Enterprise Rent-A-Car's FAQ is ideal for general questions, policy clarifications, or troubleshooting common issues without needing to speak with a representative.
Verified contacts

Enterprise Rent-A-Car customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Will Withington
Executive Vice President of Global Operations
Secondary
Sara Miller
Vice President Communications
Chief Executive Officer
Chrissy Taylor
Chief Executive Officer

Enterprise Rent-A-Car customer service policies

Enterprise Rent-A-Car collects personal information such as contact details, driver credentials, location data, and browsing behavior to process rentals, provide customer service, conduct marketing, and meet legal obligations. This information may be shared with affiliates, franchisees, service providers, and government authorities, each responsible for handling data in accordance with applicable privacy laws and their own privacy practices.

Enterprise Rent-A-Car loyalty program

Enterprise Rent-A-Car offers a free loyalty program called Enterprise Plus, where members earn points for qualifying rentals that can be redeemed for free rental days. The program also includes tiered benefits like bonus points and vehicle upgrades based on rental activity.

Frequently asked questions about Enterprise Rent a Car

Yes, you can find Enterprise's find the online contact form here
National Car Rental and Enterprise Rent-A-Car are sister brands under Enterprise Holdings.
Enterprise Plus points cannot be transferred from one account to another.
If you notice any missing points in your Enterprise Plus account, contact the customer service team at (855) 266-9565 to resolve the issue.
Enterprise Plus accounts are individual only, but you can add extra drivers to your rental reservation.
The number for Enterprise roadside assistance is (800) 307-6666.

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