Enterprise Rent a Car owns the Alamo Rent a Car and National Rent a Car brands.
Enterprise Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Enterprise Rent A Car
We receive regular complaints about Enterprise. This customer rented a car and got a flat tire just two days later. Despite showing an employee a pre-existing scratch on the car before renting it, this customer was still blamed for it. Also, the car rental company tried to charge this customer for damage she had nothing to do with. This customer was billed for the damages of a car she didn’t even drive.
How to resolve a problem with Enterprise Rent A Car
The company website offers a chat feature along with the customer service number and an option to submit an email form.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Enterprise Rent A Car mailing address
600 Corporate Park Drive
St. Louis, MO 63105
Enterprise Rent A Car executive customer service contacts
Primary Contact
Will Withington
Senior Vice President
600 Corporate Park Drive
St. Louis, MO 63105
Will.Withington@ehi.com
Secondary Contact
Randal Narike
Executive Vice President of Customer Experience
600 Corporate Park Drive
St. Louis, MO 63105
Randal.Narike@ehi.com
Chief Executive
Chrissy Taylor
600 Corporate Park Drive
St. Louis, MO 63105
christine.taylor@ehi.com
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How to get professional help with your Enterprise problem
If you need help with Enterprise, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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