Hilton Hotels and Resorts Customer Service Contacts

Hilton’s privacy statement describes the personal information the company collects (such as contact details, payment information, stay preferences, government-issued ID at check-in where required, and online identifiers), the purposes for which it is used (reservations, loyalty administration, fraud prevention, marketing and legal compliance), how it is shared with hotel owners, service providers and partners, and the choices and rights guests have, including regional rights under U.S. state laws, GDPR and other regimes.

Hilton’s site usage agreement sets the terms for using hilton.com and related Hilton-operated websites and apps, including permitted use, account responsibilities, intellectual property, third-party links, disclaimers, limitation of liability, and dispute-resolution provisions, with New York law governing. Refund and cancellation terms for individual stays are set by each property’s rate rules; the agreement does not override booking terms.

The Hilton Honors program terms govern membership, how Points are earned, transferred, redeemed and expire, elite status tiers and benefits, account combination, and Hilton’s right to modify or terminate the program.

Create a free Hilton Honors account at hilton.com. You’ll need your full name, email address, mailing address and a password. Membership is free, and you can also sign up inside the Hilton Honors mobile app on iOS or Android. After joining, you can earn Points on stays, room upgrades and partner purchases. 

Sign in at hilton.com by clicking “Sign In” in the top right corner, then entering your Hilton Honors number, email or username and password. If you’ve forgotten your password, use the “Forgot Password” link on the same screen. You can also sign in through the Hilton Honors mobile app using Face ID, Touch ID or your saved credentials. 

Manage any Hilton reservation by clicking “Find a Reservation” in the top menu at hilton.com, or in the Hilton Honors app under “Upcoming Stays.” You can change dates, switch room types or cancel as long as the rate you booked allows it. Non-refundable Advance Purchase rates can’t be changed or refunded. If the system blocks a change you believe should be allowed, call (800) 445-8667. 

Check your Hilton Honors Points balance after signing in at hilton.com. Your balance, tier status (Member, Silver, Gold or Diamond), and nights toward the next tier appear on your account dashboard. The Hilton Honors mobile app shows the same information on its home screen, and Hilton emails a monthly statement summarizing earnings, redemptions and any expiring Points. 

Redeem Hilton Honors Points by searching for a stay at hilton.com and toggling “Use Points” on the search results page. Points pricing is dynamic, so the same room can cost a different number of Points on different dates. You can also use the Points Explorer tool at hilton.com to find destinations within your Points budget. 

Request credit for a missing Hilton Honors stay by signing in at hilton.com, going to “My Account” and selecting “Missing Stay Request.” You’ll need the hotel name, check-in and check-out dates, and your folio or confirmation number. Hilton typically processes requests within 7 to 10 business days. Note that stays booked through third-party sites like Expedia and Booking.com are not eligible for Points. 

Transfer Hilton Honors Points to another member by signing in and selecting “Pool Points” or “Transfer Points” under the Hilton Honors menu. You can transfer in increments of 1,000 Points, up to 500,000 Points per calendar year, with no fee. Both accounts must be active and in good standing. Points pooling lets up to 11 members combine Points into one shared pool for a single redemption. 

Combine duplicate Hilton Honors accounts by signing in at hilton.com and going to “My Account” then “Combine Accounts.” You’ll need the member numbers and basic identifying details for each account. Hilton will merge the Points balances and lifetime night totals. If the accounts have different names or addresses, call Hilton Honors customer service at (800) 446-6677 to verify ownership. 

Download a folio or itemized receipt from any past Hilton stay by signing in at hilton.com and going to “My Account” then “Stay History.” Click the stay you need and select “View Folio.” Folios are typically available within 24 hours of checkout and remain accessible for 12 months. If your stay isn’t listed, contact the hotel directly — most front desks can email a copy the same day. 

Use Hilton Digital Key by downloading the Hilton Honors mobile app on iOS or Android, signing in, and selecting your reservation under “Upcoming Stays.” Digital Key activates automatically about 24 hours before check-in at participating hotels. Tap your phone to the room door to unlock. If Digital Key doesn’t appear, the property may not yet support it — pick up a physical key at the front desk. 

Request a refund for a Hilton booking by signing in at hilton.com, going to “Find a Reservation,” selecting the booking and choosing “Cancel Reservation.” Eligible refunds are issued to the original payment method within 7 to 10 business days. Non-refundable Advance Purchase rates and Points + Money bookings have stricter rules. For disputed charges or stays already completed, email guest.correspondence@hilton.com with your folio. 

Submit a privacy or personal data request — including data access, correction, deletion, or opt-out of sale/sharing — at hilton.com. The form covers requests under U.S. state privacy laws, GDPR and other regimes. Hilton typically responds within the timeframe required by your jurisdiction’s law. The full Global Privacy Statement is at hilton.com. 

Find Hilton hotels by location at hilton.com/en/locations/, which lets you browse by country, region and city across all 27 Hilton brands. The main search box at hilton.com also accepts city names, airport codes, addresses or landmarks. Filter results by brand (Waldorf Astoria, Conrad, Hampton, etc.), price, guest rating or amenities like pet-friendly, all-inclusive or pool.

Browse current Hilton promotions at hilton.com/en/offers/. Active campaigns typically include seasonal sales, Hilton Honors bonus Points promotions, member-only rates, AAA and AARP discounts, and the Bundle & Save package deals at hiltongetaways.com. Most Hilton Honors bonus promotions require advance registration before your stay — check the offer’s “Terms” link to confirm.