Drunk Elephant Customer Service Contacts

Drunk Elephant is a skin care brand that advertises a focus on clean, nontoxic products.

How to reach a person at Drunk Elephant

Drunk Elephant Responsiveness rating

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3/5

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What you need to know about Drunk Elephant

Drunk Elephant customer service response times

Drunk Elephant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: Drunk Elephant’s live chat support is usually the quickest option for getting help. Live chat is located on the middle left-hand side. You can expect an initial response within a few minutes to 30 minutes during business hours. To start a live chat, fill in your first and last name, email address, phone number, and the subject you’re reaching out about.
Availability: Live chat is available from 9 a.m. to 5 p.m. Central time, Monday through Friday, excluding U.S. holidays.
Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes although it can sometimes be longer if there’s a high volume of customer service requests. Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes take longer if there’s a high volume of customer service requests. Phone inquiries are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
Customers in the United States can contact Drunk Elephant at (800) 604-1795. More phone numbers can be found in the FAQ section.
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Drunk Elephant at info@drunkelephant.com.  
Social mediaResponse time: Drunk Elephant is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Drunk Elephant

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Drunk Elephant mailing address

390 Madison Avenue
New York, NY 10017

Drunk Elephant loyalty program

Drunk Elephant does not currently have a loyalty program.

Drunk Elephant social media channels

X


Drunk Elephant executive customer service contacts

Primary Contact
Jennifer Townsend
Executive Director Customer Relations
390 Madison Avenue
New York, NY 10017
jtownsend@drunkelephant.com

LinkedIn

Secondary Contact
Stephanie Reif
Senior Vice President
390 Madison Avenue
New York, NY 10017
sreif@drunkelephant.com

LinkedIn

Chief Executive
Tiffany Masterson
390 Madison Avenue
New York, NY 10017
tmasterson@drunkelephant.com

LinkedIn

Drunk Elephant customer service policies

How does Drunk Elephant protect my personal data?

Drunk Elephant protects your personal data through various measures:

  • Data collection and use: It collects personal information such as your name, contact details, and browsing behavior to provide and improve their services. This data is used for order fulfillment, marketing communications, and website personalization.
  • Data sharing: Drunk Elephant does not sell or rent your personal data to third parties. It may share information with third-party ad networks, such as Facebook and Google, to serve targeted ads based on users’ interactions with its website.
  • Your rights: You have the right to access, correct, or delete your personal information. You can also opt out of certain data processing activities. To exercise these rights, contact it at info@drunkelephant.com or privacy@sac.shiseido.com.
  • Your Rights: You have the right to access, correct, or delete your personal information. You can also opt out of certain data processing activities. To exercise these rights, contact it at info@drunkelephant.com or privacy@sac.shiseido.com.

Can I return Drunk Elephant products?

Drunk Elephant’s return and refund policy allows customers to return products within 30 days of purchase for a full refund or exchange. To initiate a return, contact its customer relations team at info@drunkelephant.com. Please note that return shipping costs are the customer’s responsibility, and items must be in its original condition and packaging.

What are Drunk Elephant terms of use?

Drunk Elephant’s Terms & Conditions outline the rules and guidelines for using their website and services. Key points include:
  • Terms of sale; shipping & return policy: Drunk Elephant reserves the right to correct pricing errors and cancel orders if necessary. Purchases are for end-user customers only, with a limit of six units per item per transaction within a 24-hour period. For more details, refer to the delivery and returns policies.
  • Website intended audience: The website is directed at U.S. residents and is not intended for individuals under 13. Users must be at least 18 years old, or the age of majority in their jurisdiction, to make a purchase.
  • Accuracy of information: While efforts are made to provide accurate product descriptions, Drunk Elephant does not warrant that descriptions, colors, or other content are error-free.

How do I contact Drunk Elephant?

Contact Drunk Elephant, at:

  • Email: info@drunkelephant.com
  • Phone: (800) 604-1795

Live chat: Available on the website during business hours.

For media inquiries, you can reach them at press@drunkelephant.com.

For international inquiries:

Frequently asked questions about Drunk Elephant

Is Drunk Elephant owned by Estee Lauder?

No, Drunk Elephant is not owned by Estée Lauder. The brand is owned by Shiseido Company, a Japanese multinational beauty company.

Is Drunk Elephant skincare expensive?

Yes, Drunk Elephant skincare products are considered premium and expensive.

What country is the Drunk Elephant brand from?

Drunk Elephant is a U.S.-based skincare brand, founded in Houston, Texas, in 2012 by Tiffany Masterson.

How to get professional help with your Drunk Elephant problem

If you need help with Drunk Elephant, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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