Drunk Elephant Customer Service

What you need to know about Drunk Elephant

Drunk Elephant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Drunk Elephant with our insider guide or through our executive contacts.
Drunk Elephant's customer service policies are standard. Here are our frequently asked questions about Drunk Elephant.

How to resolve a problem with Drunk Elephant

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Drunk Elephant respond?

Live chat

Response time: Drunk Elephant’s live chat support is usually the quickest option for getting help. Live chat is located on the middle left-hand side. You can expect an initial response within a few minutes to 30 minutes during business hours. To start a live chat, fill in your first and last name, email address, phone number, and the subject you’re reaching out about.
Availability: Live chat is available from 9 a.m. to 5 p.m. Central time, Monday through Friday, excluding U.S. holidays.

Phone support

Response time: Phone inquiries typically take 1 to 30 minutes although it can sometimes be longer if there’s a high volume of customer service requests. Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes take longer if there’s a high volume of customer service requests. Phone inquiries are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
Customers in the United States can contact Drunk Elephant at (800) 604-1795. More phone numbers can be found in the FAQ section.

Email support

Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Drunk Elephant at info@drunkelephant.com.

Social media

Response time: Drunk Elephant is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Drunk Elephant customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Jennifer Townsend

Executive Director Customer Relations

jtownsend@drunkelephant.com

Secondary

Stephanie Reif

Senior Vice President

sreif@drunkelephant.com

Chief Executive

Tiffany Masterson

Chief Executive

tmasterson@drunkelephant.com

Drunk Elephant customer service policies

Drunk Elephant's return and refund policy allows customers to return products within 30 days of purchase for a full refund or exchange. To initiate a return, contact its customer relations team at info@drunkelephant.com. Please note that return shipping costs are the customer's responsibility, and items must be in its original condition and packaging.

Drunk Elephant's Terms & Conditions outline the rules and guidelines for using their website and services. Key points include:

Terms of sale; shipping & return policy: Drunk Elephant reserves the right to correct pricing errors and cancel orders if necessary. Purchases are for end-user customers only, with a limit of six units per item per transaction within a 24-hour period. For more details, refer to the delivery and returns policies.
Website intended audience: The website is directed at U.S. residents and is not intended for individuals under 13. Users must be at least 18 years old, or the age of majority in their jurisdiction, to make a purchase.
Accuracy of information: While efforts are made to provide accurate product descriptions, Drunk Elephant does not warrant that descriptions, colors, or other content are error-free.

Frequently asked questions about Drunk Elephant

No, Drunk Elephant is not owned by Estée Lauder. The brand is owned by Shiseido Company, a Japanese multinational beauty company.

Yes, Drunk Elephant skincare products are considered premium and expensive.

Drunk Elephant is a U.S.-based skincare brand, founded in Houston, Texas, in 2012 by Tiffany Masterson.