Drunk Elephant is a skin care brand that advertises a focus on clean, nontoxic products.
What you need to know about Drunk Elephant
- Drunk Elephant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Drunk Elephant with our insider guide or through our executive contacts.
- Drunk Elephant’s customer service policies are standard. Here are our frequently asked questions about Drunk Elephant.
Drunk Elephant customer service response times
Drunk Elephant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat | Response time: Drunk Elephant’s live chat support is usually the quickest option for getting help. Live chat is located on the middle left-hand side. You can expect an initial response within a few minutes to 30 minutes during business hours. To start a live chat, fill in your first and last name, email address, phone number, and the subject you’re reaching out about. Availability: Live chat is available from 9 a.m. to 5 p.m. Central time, Monday through Friday, excluding U.S. holidays. |
Phone support | Response time: Phone inquiries typically take 1 to 30 minutes although it can sometimes be longer if there’s a high volume of customer service requests. Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes take longer if there’s a high volume of customer service requests. Phone inquiries are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Customers in the United States can contact Drunk Elephant at (800) 604-1795. More phone numbers can be found in the FAQ section. |
Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Drunk Elephant at info@drunkelephant.com. |
Social media | Response time: Drunk Elephant is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Drunk Elephant
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Drunk Elephant mailing address
390 Madison Avenue
New York, NY 10017
Drunk Elephant executive customer service contacts
Primary Contact
Jennifer Townsend
Executive Director Customer Relations
390 Madison Avenue
New York, NY 10017
jtownsend@drunkelephant.com
Secondary Contact
Stephanie Reif
Senior Vice President
390 Madison Avenue
New York, NY 10017
sreif@drunkelephant.com
Chief Executive
Tiffany Masterson
390 Madison Avenue
New York, NY 10017
tmasterson@drunkelephant.com
Is Drunk Elephant owned by Estee Lauder?
No, Drunk Elephant is not owned by Estée Lauder. The brand is owned by Shiseido Company, a Japanese multinational beauty company.
Is Drunk Elephant skincare expensive?
Yes, Drunk Elephant skincare products are considered premium and expensive.
What country is the Drunk Elephant brand from?
Drunk Elephant is a U.S.-based skincare brand, founded in Houston, Texas, in 2012 by Tiffany Masterson.
How to get professional help with your Drunk Elephant problem
If you need help with Drunk Elephant, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.