Disney World Customer Service Contacts

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The Walt Disney World Resort, informally known as Walt Disney World or simply Disney World, is an entertainment complex in Bay Lake, Florida, near Kissimmee and Orlando and is the flagship of Disney’s worldwide corporate empire. Walt Disney World is owned and operated by Walt Disney Parks and Resorts, a division of The Walt Disney Company.

Responsiveness rating


What you need to know about Disney World

The company responds to most customer complaints in a satisfactory manner. Customer service complaints are rare. Here's a case involving Disney dining credits.

How to resolve a problem with Disney World

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


P.O. Box 10000
Lake Buena Vista, FL 32830

Phone Contacts

Customer Service: (407) 939-6104

Phone directory for general inquiries
Phone directory for individual parks and attractions

Email Contacts

[email protected]

Online contact form

Social Media Contacts


Executive Contacts

Primary Contact
Jim MacPhee
Senior Vice President of Next Generation Experiences and Walt Disney World Parks
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 560-2960
[email protected]

Chief Executive
George Kalogridis
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 828-2600
[email protected]