Disney World Customer Service Contacts

The Walt Disney World Resort, informally known as Walt Disney World or simply Disney World, is an entertainment complex in Bay Lake, Florida, near Kissimmee and Orlando and is the flagship of Disney’s worldwide corporate empire. Walt Disney World is owned and operated by Walt Disney Parks and Resorts, a division of The Walt Disney Company.

Disney World Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Disney World

We receive occasional complaints about Disney World. On the last day, these customers were surprised by a mandatory resort fee. Disney also failed to provide a satisfactory response to this customer’s questions.

How to resolve a problem with Disney World

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Disney World mailing address

P.O. Box 10000
Lake Buena Vista, FL 32830

Disney World social media channels


Disney World executive customer service contacts

Primary Contact
Jim MacPhee
Senior Vice President of Next Generation Experiences and Walt Disney World Parks
P.O. Box 10000
Lake Buena Vista, FL 32830
[email protected]
(407) 560-2960

Chief Executive
George Kalogridis
P.O. Box 10000
Lake Buena Vista, FL 32830
[email protected]
(407) 828-2600

How to get professional help with your Disney World problem

If you need help with Disney World, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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