Disney World Customer Service Contacts

The Walt Disney World Resort is an entertainment complex in Bay Lake, Florida, near Orlando. Walt Disney World is owned and operated by Walt Disney Parks and Resorts, a division of The Walt Disney Company.

How to reach a person at Disney World

Customer Service: (407) 939-6104

Disney World Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Disney World

We receive occasional complaints about Disney World. On the last day of their stay, these customers were surprised by a mandatory resort fee. Disney also failed to provide a satisfactory response to this customer’s questions.

How to resolve a problem with Disney World

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Disney World mailing address

P.O. Box 10000
Lake Buena Vista, FL 32830

Disney World social media channels


Disney World executive customer service contacts

Primary Contact
Jim MacPhee
Senior Vice President of Next Generation Experiences and Walt Disney World Parks
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 560-2960

Chief Executive
George Kalogridis
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 828-2600

Frequently asked questions about Disney World

How do I speak to Disney customer service?

If you need assistance from Walt Disney World, refer to this help page or call (407) 939-5277. If you need a specific number, refer to this page.

Is Disney customer service 24 hours?

You can access Walt Disney World customer service between the hours of 7 a.m. and 11 p.m. Eastern time daily.

Are Disney tickets refundable?

Disney ticket refund policies vary based on the type of ticket and specific circumstances. It’s best to check directly with Disney for details. You can reach it at (407) 939-5277.

How do I contact Disney by email?

You can fill out a form on the website and it will get back to you.

Can I go to Disney for free?

No, but children who are 2 years old or younger are allowed to enter for free.

How to get professional help with your Disney World problem

If you need help with Disney World, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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