The Walt Disney World Resort, informally known as Walt Disney World or simply Disney World, is an entertainment complex in Bay Lake, Florida, near Kissimmee and Orlando and is the flagship of Disney’s worldwide corporate empire. Walt Disney World is owned and operated by Walt Disney Parks and Resorts, a division of The Walt Disney Company.
What you need to know about Disney World
The company responds to most customer complaints in a satisfactory manner. Customer service complaints are rare. Here's a case involving Disney dining credits.
How to resolve a problem with Disney World
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
P.O. Box 10000
Lake Buena Vista, FL 32830
https://disneyworld.disney.go.com/
Phone Contacts
Customer Service: (407) 939-6104
Phone directory for general inquiries
Phone directory for individual parks and attractions
Email Contacts
Online contact form
Social Media Contacts
Executive Contacts
Primary Contact
Jim MacPhee
Senior Vice President of Next Generation Experiences and Walt Disney World Parks
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 560-2960
[email protected]
Chief Executive
George Kalogridis
CEO
P.O. Box 10000
Lake Buena Vista, FL 32830
(407) 828-2600
[email protected]
This contact was published on October 15, 2015 and updated on August 10, 2023.