Dick’s Sporting Goods Customer Service Contacts

Dick’s Sporting Goods’ privacy policy describes the personal information the company collects from shoppers — including name, contact details, payment information, ScoreCard activity, browsing data, device identifiers, and location information — and explains how that information is used to fulfill orders, run the ScoreCard program, personalize marketing, run analytics, and detect fraud. It outlines sharing with affiliates, service providers, advertising partners, and law enforcement, and describes the rights of California, Colorado, Virginia, and other U.S. state residents to access, correct, delete, or opt out of the sale or sharing of their data.

Dick’s Sporting Goods’ returns and exchanges policy allows returns of most items within 90 days of purchase (45 days for items bought at Dick’s Sporting Goods Warehouse or Going, Going, Gone! locations). With proof of purchase, refunds are issued to the original payment method; without proof of purchase, customers receive store credit at the item’s lowest selling price after presenting a valid ID. Returned items must be in resellable condition. Firearms, ammunition, certain bows, fuel-powered items, airbeds, customized products, autographed memorabilia, gift cards, and some footwear are non-returnable once opened.

Dick’s Sporting Goods’ terms of use govern the use of dickssportinggoods.com, the company’s mobile apps, and related services. They cover account registration, eligibility, acceptable use, intellectual property, electronic communications, user-submitted content, pricing and product availability, promotional codes, disclaimers and limitations of liability, indemnification, governing law, and dispute resolution. The terms include a mandatory arbitration provision and a class-action waiver, with limited opt-out rights described in the agreement.

Dick’s Sporting Goods’ price match policy allows shoppers to request a price match on an in-stock identical item from a qualifying competitor within 14 days of purchase. The policy excludes clearance, closeout, mail-in-rebate, bundled, financing, and limited-quantity offers, and competitor coupons or promotional discounts do not qualify.

To create a Dick’s Sporting Goods account, go to dickssportinggoods.com/s/create-account and enter your email, a password, and your name. A free account lets you track orders, save shipping and payment information, link your ScoreCard rewards, and check out faster on dickssportinggoods.com and in the Dick’s Sporting Goods mobile app. You only need to register once; the same login also works at Golf Galaxy and Public Lands. 

To manage your Dick’s Sporting Goods account, sign in at dickssportinggoods.com/s/my-account. From the account dashboard you can update your email, password, shipping addresses, and saved payment methods; view past orders; manage email and text-message preferences; and link your ScoreCard number. If you need to delete your account or submit a CCPA/state-privacy data request, use the contact options on the Dick’s Sporting Goods privacy policy page. 

To track a Dick’s Sporting Goods order, open dickssportinggoods.com/TrackOrder and enter the order number from your confirmation email along with the billing zip code, or sign in to your account and open Order History. Most Dick’s Sporting Goods orders ship within 1 to 5 business days, and the tracking page updates with the carrier (UPS, FedEx, or USPS) once the package leaves the warehouse. If a tracking number stops updating for more than 7 business days, call Dick’s Sporting Goods at (877) 846-9997. 

To check the status of a Dick’s Sporting Goods order, sign in to your account at dickssportinggoods.com/s/my-account or use the Track Order tool. The Understanding Order Status page explains every status label Dick’s Sporting Goods uses — including “in process,” “shipped,” “ready for pickup,” “out for delivery,” and “delivered.” Allow 24 hours for an order placed online to appear in your account history. 

To cancel a Dick’s Sporting Goods order, sign in to your account and open the order from Order History; if a “Cancel Order” button is visible, click it. Dick’s Sporting Goods can only cancel orders that have not yet been released to the warehouse for fulfillment, which usually means within 15 to 60 minutes of placing the order. After that window, the order ships and must be returned under the Dick’s Sporting Goods return policy. The full cancellation policy explains refund timing (typically 3 to 10 business days to the original payment method). 

To return an item to Dick’s Sporting Goods, you have 90 days from the purchase date (45 days for purchases from Dick’s Sporting Goods Warehouse or Going, Going, Gone! locations). You can return the item in person at any Dick’s Sporting Goods store with the original receipt or order confirmation, or ship it back using a prepaid return label printed from dickssportinggoods.com/s/return-policy. With proof of purchase the refund goes to the original payment method; without a receipt, Dick’s issues store credit at the item’s lowest selling price after you present a valid government-issued ID. Firearms, ammunition, custom items, autographed memorabilia, gift cards, and some footwear cannot be returned once opened. 

To check a Dick’s Sporting Goods gift card balance, go to dickssportinggoods.com/s/check-gift-card-balance and enter the 19-digit gift card number and the 4-digit PIN from the back of the card. You can also check the balance at any Dick’s Sporting Goods store register or by calling customer service at (877) 846-9997. Dick’s Sporting Goods gift cards do not expire and are not subject to inactivity or service fees. 

To buy a Dick’s Sporting Goods gift card, go to dickssportinggoods.com/s/gift-cards. Physical gift cards are mailed in denominations from $10 to $500, and eGift cards are delivered by email within minutes of purchase. Dick’s Sporting Goods gift cards are also redeemable at Golf Galaxy, Field & Stream, Public Lands, and Going, Going, Gone! stores, both in person and online. 

To find a Dick’s Sporting Goods store near you, use the store locator at dickssportinggoods.com/s/store-locator and enter your zip code, city, or state. The store locator shows each location’s address, phone number, current hours, in-store services (bike shop, golf bay, ScoreCard pickup, House of Sport features), and real-time directions. Dick’s Sporting Goods operates more than 850 stores across the United States. 

To request a Dick’s Sporting Goods price match, bring proof of a lower advertised price (a printout, screenshot, or live web page) from a qualifying competitor or from dickssportinggoods.com itself to any Dick’s Sporting Goods store within 14 days of your purchase. For online orders, contact customer service at (877) 846-9997. The item must be identical (same brand, model, size, and color) and currently in stock at the competitor. Clearance, closeout, mail-in-rebate, financing, bundled, and limited-quantity offers are excluded — see the full Dick’s Sporting Goods price match policy. 

To join the Dick’s Sporting Goods ScoreCard program, sign up free at dickssportinggoods.com/s/scorecard. ScoreCard members earn 1 point for every $1 spent on qualifying purchases and receive a $10 reward for every 300 points; rewards typically post within 24 hours and expire 60 days after issuance. To check your points balance, sign in to your account and open the ScoreCard dashboard, or open the Dick’s Sporting Goods mobile app. Full program rules are in the ScoreCard terms and conditions. 

To contact Dick’s Sporting Goods customer service, call (877) 846-9997 (seven days a week, 8 a.m. to midnight eastern time), use the live chat tool on the Dick’s Sporting Goods help desk, or submit a written inquiry through the contact-us form. Dick’s Sporting Goods does not currently publish a monitored customer service email address; the previously listed customer.service@dcsg.com is no longer monitored. For corporate or executive escalation, write to Dick’s Sporting Goods Customer Service, 345 Court St., Coraopolis, PA 15108.