Dick’s Sporting Goods customer service is inconsistent in terms of response times and resolution.
Dick’s Sporting Goods customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Dick’s Sporting Goods with our insider guide or through our executive contacts.
Usually 1 to 30 minutes, depending on call volume. Availability: Phone support is available seven days a week, from 8 a.m. to midnight eastern time, based on the company’s most recent published hours.
Email support
Usually 1 to 5 business days for online form submissions.
Live chat support
Usually 1 to 10 minutes. Availability: Live chat support is available seven days a week, from 8 a.m. to midnight eastern time, based on the company’s most recent published hours.
Social media
Dick’s Sporting Goods is active on social media platforms such as Facebook, X, Instagram, TikTok, YouTube, Pinterest, and LinkedIn. Response times can range from a few hours to a few business days depending on the platform and the inquiry’s complexity.
Help center/FAQ
Dick’s Sporting Goods help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, in-store services, ScoreCard rewards, gift cards, firearms purchases, and account management.
To create a Dick’s Sporting Goods account, go to dickssportinggoods.com/s/create-account and enter your email, a password, and your name. A free account lets you track orders, save shipping and payment information, link your ScoreCard rewards, and check out faster on dickssportinggoods.com and in the Dick’s Sporting Goods mobile app. You only need to register once; the same login also works at Golf Galaxy and Public Lands.
Dick’s Sporting Goods customer service policies
Dick’s Sporting Goods’ privacy policy describes the personal information the company collects from shoppers — including name, contact details, payment information, ScoreCard activity, browsing data, device identifiers, and location information — and explains how that information is used to fulfill orders, run the ScoreCard program, personalize marketing, run analytics, and detect fraud. It outlines sharing with affiliates, service providers, advertising partners, and law enforcement, and describes the rights of California, Colorado, Virginia, and other U.S. state residents to access, correct, delete, or opt out of the sale or sharing of their data.
Dick’s Sporting Goods loyalty program
Dick’s Sporting Goods runs ScoreCard, a free rewards program. Members earn 1 point for every $1 spent on qualifying purchases and receive a $10 reward for every 300 points; ScoreCard Gold (an upper tier), the paid ScoreCard+ membership ($99 a year) and the DICK’S Credit Card add accelerated earning. The company reported approximately 30 million ScoreCard members in its 2026 proxy statement.
Frequently asked questions about Dick’s Sporting Goods
Dick’s Sporting Goods listed an email address on its website until recently. A reader reports receiving the following response after emailing the company:
“Thank you for contacting Dick’s Sporting Goods. The email address customer.service@dcsg.com is not currently monitored. For further assistance, please call (866) 677-4771. Our hours of operation are 8:00 a.m. to 12:00 a.m. (Eastern time), seven days a week.”
Return time: You have 90 days to return most products. But if you bought something from Dick’s Sporting Goods Warehouse or Going, Going, Gone! locations, you have 30 days.
Proof of purchase: If you have proof of purchase, like an order number, email confirmation, receipt, pack slip, or return barcode, you’ll get a refund for how you paid.
No proof of purchase: If you don’t have proof of purchase, you can still return the item with a valid ID. You’ll get store credit for the lowest selling price instead of the product.
Condition of the product: The item you’re returning needs to be clean and in a condition that can be sold again.
Exclusions: Trading cards, custom or personalized items, autographed memorabilia, items that need fuel, airbeds and gift cards are final sale. Football helmets, electric scooters and bikes, and mouthguards can’t be returned once opened, and used bats can’t be returned.
Return process: You can return items to any Dick’s Sporting Goods store. Online orders can be mailed back, but in-store purchases can’t be returned by mail.
Use the Track Order tool on the Dick’s Sporting Goods website. Enter the order number from your confirmation email and the billing zip code; you can also sign in to your account and open Order History. Most orders ship in 1 to 5 business days, and the Understand Order Status page explains each status label. If a tracking number stops updating for more than 7 business days, call (877) 846-9997.
Dick’s sometimes cancels online orders when an item turns out to be out of stock or a system flagged the order for review. Refunds are generally returned to the original payment method within 3 to 10 business days. If you were not refunded, contact customer service at (877) 846-9997 or through the Help Desk with your order number. The company’s Cancellation Policy page has more detail. You can cancel an order only within 30 minutes of placing it, by contacting customer service.
Sign in to your Dick’s Sporting Goods account and open the ScoreCard dashboard. Members earn 1 point for every $1 on qualifying purchases, and a $10 reward is issued for every 300 points; rewards typically expire 60 days after issuance. If a recent purchase is missing points, allow up to 72 hours after shipment for them to post, then contact customer service with the order number.
Yes, within 14 days of purchase on identical in-stock items from a qualifying competitor. Bring the receipt and the competitor’s ad, or a link to the online offer, to a Dick’s store. Screenshots and photos aren’t accepted. For online orders, contact customer service with a link to the offer. Clearance items, buy-one-get-one deals, rebates, financing and loyalty offers, warehouse clubs, outlets and marketplace sellers are excluded.
Yes. Dick’s Sporting Goods completed its acquisition of Foot Locker, Inc. on Sept. 8, 2025. Foot Locker, Champs Sports, Kids Foot Locker, and WSS continue to operate under their existing brand names with separate websites, return policies, and customer-service contacts. For now, ScoreCard rewards and Dick’s store credit do not transfer to Foot Locker stores.
Without a receipt or other proof of purchase, you can still return most items within 90 days with a valid ID. You’ll get store credit for the item’s lowest selling price. Final-sale items, such as custom items, autographed memorabilia and gift cards, can’t be returned.
Yes, at select stores, with the exceptions Dick’s announced in February 2018: the company stopped selling assault-style rifles and raised the minimum age for any firearm purchase to 21. State and federal background checks apply, and firearm sales are not available online for direct shipment to consumers.
Wait 48 hours after the delivered notice — carriers occasionally scan packages before they finish the route. If the package still has not arrived, check with neighbors and your building management, then contact Dick’s Sporting Goods at (877) 846-9997 or through Help Desk chat with your order number. Dick’s will open a carrier claim; reshipment or refund depends on the outcome of that claim. Filing a police report can help if you believe the package was stolen.
Start with phone customer service at (877) 846-9997 and ask for a supervisor. If the issue is not resolved, write to the corporate office at 345 Court St., Coraopolis, PA 15108, addressed to Lauren R. Hobart, President and CEO. You can also file a complaint with the Better Business Bureau’s Dick’s Sporting Goods profile or contact the Elliott Advocacy team. Keep copies of order numbers, receipts, and prior correspondence to support the escalation.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 7, 2024. Updated November 2, 2026.
