Diamond Resorts Customer Service Contacts

Diamond Resorts International, Inc. operates in the hospitality and vacation ownership industry in the continental United States, Hawaii, Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, Australia, New Zealand, and Africa. The company operates in two segments, Hospitality and Management Services, and Vacation Interest Sales and Financing.  It is owned by Hilton Grand Vacations 

How to reach a person at Diamond Resorts

Customer Service:  ( 877) 787-0906

Toll Free: (800) 438-2929

Diamond Resorts International Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service finance: (800) 205-7555
Customer service for club membership: (877) 374-2582

Europe:  +44 (0) (800)358-6991

Email form

What you need to know about Diamond Resorts

We receive few complaints about Diamond Resorts. Here’s a story about a customer struggling to get out of the timeshare.

How to resolve a problem with Diamond Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Diamond Resorts’s mailing address

10600 W Charleston Blvd.
Las Vegas, NV 89135

Diamond Resorts’s social media channels


Diamond Resorts’s executive customer service contacts

Primary Contact
Stan Soroka
Executive Vice President and Chief Customer Officer for Hilton Grand Vacations
10600 W Charleston Blvd.
Las Vegas, NV 89135
[email protected]

Chief Executive
Mark Wang
President and CEO , Hilton Grand Vacations
10600 W Charleston Blvd.
Las Vegas, NV 89135
[email protected]

How to get professional help with your Diamond Resorts International problem

If you need help with Diamond Resorts International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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