Costco

Costco Wholesale Corporation is a multinational company with headquarters in Issaquah, Wash. The company operates warehouse stores in the United States and internationally.

Telephone
Main : (425) 313-8100
Customer service : (800) 955-2292
Toll Free : (800) 774-2678
Mailing address
999 Lake Drive, Suite 200
Issaquah, WA 98027
Website
costco.com

What you need to know about Costco

The company responds to most customer complaints in a satisfactory manner. Here's our guide on buying travel from Costco.

How to resolve a problem with Costco

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Costco customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patrick J. Callans
Executive Vice President, Administration
Secondary
Joe Rubino
Senior Vice President
Chief Executive
Ron M. Vachris
Chief Executive Officer

Frequently asked questions about Costco

To contact Costco regarding your membership or any issues related to your Costco card, call (800) 774-2678 Monday through Friday from 6 a.m. to 6 p.m. Pacific time, and Saturday or Sunday from 8 a.m. to 5 p.m. Pacific time.
The cost of a Costco membership varies depending on the type: Gold Star and Business memberships cost $60 per year, and Executive Membership costs $120 per year.
You can check your Costco membership status by logging into your Costco account on its website or by calling (800) 774-2678.
To file a complaint, you can either call the customer service number, (800) 955-2292, or use the Chat Us feature on its website.
Call (800) 774-2678.
Costco Connection is a monthly magazine that is offered for free to all Costco members.
The current CEO of Costco is Ron M. Vachris.
Costco is recognized for its bulk product offerings, competitive prices, and membership-based shopping experience.

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