Condor (Condor Flugdienst GmbH) is Germany’s third largest commercial airline based on fleet size and passengers flown. Based in Frankfurt, it operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North and South America and the Caribbean.
How to reach a person at Condor Airlines
Toll Free: 1 (866) 960-7915
International: +49 (0) 6171 6988920
Toll free number available 24/7 (USA and Canada)
Condor Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Customer complaints, luggage loss or damage form
What you need to know about Condor Airlines
The company responds to most customer complaints in a satisfactory manner. We receive infrequent complaints about Condor, although it sometimes has a customer service failure. Also, the airline provided incorrect ticket information, causing this passenger to purchase a second ticket.
How to resolve a problem with Condor Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Condor Airlines mailing address
Condor Airlines
Frankfurt am Main
http://www.condor.com
Condor Airlines social media channels
Condor Airlines executive customer service contacts
Primary Contact
Cathrin Goettelmann
General Manager Customer Care
Condor Platz
Frankfurt am Main, Germany D-60549
Cathrin.Goettelmann@condor.com
Secondary Contact
Rainer Kroepke
Director of Customer Service
Condor Platz
Frankfurt am Main, Germany D-60549
Rainer.Kroepke@condor.com
Christian Schmitt
Managing Director Condor Flugdienst
Condor Platz
Frankfurt am Main, Germany D-60549
Christian.Schmitt@condor.com
Chief Executive
Ralf Teckentrup
CEO
Condor Platz
Frankfurt am Main, Germany D-60549
ralf.teckentrup@condor.com
How do I contact Condor Airlines?
You can contact Condor Airlines through the following channels:
USA & Canada: Call (866)-960-7915 (available 24 hours).
WhatsApp: Message +49 (0) 6171- 6988916 16 (Mon-Fri, 9am-10pm CET, excluding public holidays).
How do I contact Condor UK?
You can contact Condor Airlines through the following channels:
Europe: Call +49 (0) 6171-6988920.
WhatsApp: Message +49 (0) 6171-69889-16.
Does Condor offer free cancellation within 24 hours?
Condor Airlines allows passengers traveling to/from the United States to cancel their tickets for free within 24 hours of purchase.
Who owns Condor Airlines?
Condor Airlines used to be part of the Thomas Cook Group until the group’s collapse in 2019. It is now owned by Attestor Capital.
What country is Condor Air from?
Condor Airlines is a German-based airline that operates primarily from Frankfurt Airport.
Which alliance is Condor part of?
Condor Airlines is part of the Star Alliance.
How old is Condor Airlines?
Condor Airlines was established in 1955.
Does Condor Air have business class?
Condor Airlines provides a business class option for its long-haul flights.
How to get professional help with your Condor Airlines problem
If you need help with Condor Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.