Condor Airlines

Condor (Condor Flugdienst GmbH) is Germany’s third largest commercial airline based on fleet size and passengers flown. Based in Frankfurt, it operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North and South America and the Caribbean.

Telephone
Toll Free : 1 (866) 960-7915
International : +49 (0) 6171 6988920
Mailing address
Condor Airlines, Frankfurt am Main
Germany D-60549
Website
condor.com

What you need to know about Condor Airlines

The company responds to most customer complaints in a satisfactory manner. We receive infrequent complaints about Condor, although it sometimes has a customer service failure. Also, the airline provided incorrect ticket information, causing this passenger to purchase a second ticket.

How to resolve a problem with Condor Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Condor Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Cathrin Goettelmann
General Manager Customer Care
Secondary
Rainer Kroepke
Director of Customer Service
Secondary
Christian Schmitt
Managing Director Condor Flugdienst
Chief Executive
Ralf Teckentrup
CEO

Frequently asked questions about Condor Airlines

You can contact Condor Airlines through the following channels: USA & Canada: Call (866)-960-7915 (available 24 hours). WhatsApp: Message +49 (0) 6171- 6988916 16 (Mon-Fri, 9am-10pm CET, excluding public holidays).
You can contact Condor Airlines through the following channels: Europe: Call +49 (0) 6171-6988920. WhatsApp: Message +49 (0) 6171-69889-16. Contact form.
Condor Airlines allows passengers traveling to/from the United States to cancel their tickets for free within 24 hours of purchase.
Condor Airlines used to be part of the Thomas Cook Group until the group's collapse in 2019. It is now owned by Attestor Capital.
Condor Airlines is a German-based airline that operates primarily from Frankfurt Airport.
Condor Airlines is part of the Star Alliance.
Condor Airlines was established in 1955.
Condor Airlines provides a business class option for its long-haul flights.

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