Condor Airlines Customer Service Contacts

Condor (Condor Flugdienst GmbH) is Germany’s third largest commercial airline based on fleet size and passengers flown. Based in Frankfurt, it operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North and South America and the Caribbean.

How to reach a person at Condor Airlines

Toll Free: 1 (866) 960-7915

International: +49 (0) 6171 6988920

Toll free number available 24/7 (USA and Canada)

Condor Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer complaints, luggage loss or damage form

Contact Form

What you need to know about Condor Airlines

The company responds to most customer complaints in a satisfactory manner. We receive infrequent complaints about Condor, although it sometimes has a customer service failure. Also, the airline provided incorrect ticket information, causing this passenger to purchase a second ticket.

How to resolve a problem with Condor Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Condor Airlines mailing address

Condor Airlines
Frankfurt am Main

Condor Airlines social media channels


Condor Airlines executive customer service contacts

Primary Contact
Cathrin Goettelmann
General Manager Customer Care
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]

Secondary Contact
Rainer Kroepke
Director of Customer Service
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]

Christian Schmitt
Managing Director Condor Flugdienst
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]

Chief Executive
Ralf Teckentrup
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]

How to get professional help with your Condor Airlines problem

If you need help with Condor Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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