Condor (Condor Flugdienst GmbH) is Germany’s third largest commercial airline based on fleet size and passengers flown. Based in Frankfurt, it operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North and South America and the Caribbean.
Responsiveness rating
What you need to know about Condor Airlines
The company responds to most customer complaints in a satisfactory manner. We receive infrequent complaints about Condor, although it sometimes has a customer service failure.
How to resolve a problem with Condor Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Condor Platz
Frankfurt am Main , Germany D-60549
http://www.condor.com
Phone Contacts
Toll Free: 1 (866) 960-7915
International: +49 (0) 6171 6988920
Toll free number available 24/7 (USA and Canada)
Email Contacts
[email protected]
[email protected]
Customer complaints, luggage loss or damage form
Social Media Contacts
Executive Contacts
Primary Contact
Cathrin Goettelmann
General Manager Customer Care
Condor Platz
Frankfurt am Main
Germany D-60549
[email protected]
Secondary Contact
Rainer Kroepke
Director of Customer Service
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]
Christian Schmitt
Managing Director Condor Flugdienst
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]
Chief Executive
Ralf Teckentrup
CEO
Condor Platz
Frankfurt am Main, Germany D-60549
[email protected]
This contact was published on September 4, 2015 and updated on November 15, 2023.