Altice-USA

Altice USA (formerly Cablevision) is aa cable operator in the United States. Altice USA (through its Optimum, Lightpath and Suddenlink brands) offers digital cable television, high-speed Internet, voice, Wi-Fi and advertising services.

Headquarters
200 Jericho Quadrangle
Jericho, NY 11753
Mailing address
1 Court Square
West Long Island City, NY 11101
Website
alticeusa.com

What you need to know about Altice-USA

We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum's failure to resolve the issue.

How to resolve a problem with Altice-USA

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Altice-USA customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Vinny Guerrera
Director – Executive Customer Relations
Secondary
Beth Rosenfeld
Sr. Director – Executive Customer Relations
Chief Executive
Dennis Mathew
CEO

Frequently asked questions about Altice-USA

You can reach Altice USA customer service through these methods:
  1. Email: Send an email to cecrdesk@alticeusa.com.
  2. Phone: Call (816) 279-1234.
  3. Website: Visit the website and use the contact form provided.
Altice-USA offers customer service through various channels: Phone support:
  • For general customer service, call (816) 279-1234.
  • For Optimum Mobile:
    • Monday to Friday: 8 a.m. – 10 p.m. Eastern time
    • Saturday and Sunday: 8 a.m.– 8 p.m. Eastern time
    • Call (866) 200-7186, or press 611 from an Optimum mobile phone.
Online contact form: Visit the Altice-USA contact us. In-person support:
  • Altice-USA has Optimum customer experience centers where you can visit during specific hours.
To cancel your contract with Altice-USA, follow these steps: Review your contract: Find your contract or service agreement. Look for terms about cancellation, fees, or notice periods. Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. Have your account details ready. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum mobile phone. Inquire about cancellation policies: Ask about cancellation policies, including any fees or penalties. Provide your account information and reason for cancellation. Follow the process: Altice-USA will guide you through the cancellation process, which may involve written notice. Follow their instructions carefully. Return equipment: Return any Altice-USA equipment as instructed by the company. Document everything: Keep records of your communication, noting dates, times, and the representatives you spoke to.
If you’re seeking a refund from Altice-USA, follow these steps: Review your contract: Find your service agreement or contract. Look for terms about refunds, cancellations, or early termination. Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum mobile phone. Inquire about refund policies: Ask about refund policies and any applicable fees or conditions. Provide necessary information: Share your account details, reason for the refund, and any relevant documentation. Choose a refund method: Altice-USA may offer different methods, such as card refunds or check refunds. Inquire about the process. Document everything: Keep records of your communication, including dates, times, and representatives’ names.
You can pay your Altice USA bill online through the website, via the mobile app, by phone at (816) 279-1234, by mail at cecrdesk@alticeusa.com, or in person at an authorized payment location.
If you have any billing issues, contact Altice USA customer service at (816) 279-1234. Have your account number and billing details ready for faster resolution.
Yes, Altice USA offers automatic bill payment, which you can set up through your online account or by contacting customer service at (816) 279-1234.

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