Bergdorf Goodman

Bergdorf Goodman is a department store in New York City that sells expensive designer products, including clothes, accessories, beauty items, and things for the home.

Telephone
Customer service : (888) 774-2424
Email
Mailing address
754 Fifth Avenue
New York, NY 10019
Website
bergdorfgoodman.com

What you need to know about Bergdorf Goodman

How to resolve a problem with Bergdorf Goodman

Try self-service first

Use our proven resolution methods, or Bergdorf Goodman’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Bergdorf Goodman respond?

Phone support
Bergdorf Goodman's phone support can take up to 30 minutes during business hours to receive a response. Availability: Phone support is available Monday through Sunday from 6 a.m. to midnight Central time.  Phone number: Customers can contact Bergdorf Goodman at (888) 774-2424.
Email support
Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Bergdorf Goodman at customercarebg@bergdorfgoodman.com.  
Live chat
Bergdorf Goodman does not have live chat support, but you can text its customer service team. You can expect an initial response within a few minutes to 1 hour during business hours. Text number: Customers can text Bergdorf Goodman at (972) 476-8536Availability: Live chat is available Monday through Sunday from 6 a.m. to midnight Central time.  
Social media
Bergdorf Goodman is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Bergdorf Goodman customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michelle Focarazzo
Senior Director of Client Operations
Secondary
Melissa Xides
Chief Retail Officer
Chief Executive
Tracy Margolies
Chief Executive

Bergdorf Goodman customer service policies

Bergdorf Goodman collects personal data and may transfer it to the United States, even if you're in places like the UK or the EU where privacy laws are stricter. While the company claims to use safeguards like employee training and technical controls, your data might still be exposed to different standards of protection depending on where it's stored or processed. You do have the right to ask what information they collect and how it uses or shares it.

Bergdorf Goodman loyalty program

​Bergdorf Goodman’s loyalty program, known as InCircle, is primarily accessible to customers who use the store’s credit card. Members earn two points per dollar spent, with the rate increasing to five points per dollar after spending $75,000 in a calendar year. Accumulating 10,000 points yields a $100 reward card, effectively offering a 1% return on spending. Additional benefits, such as Perk Cards for in-store services and access to the InCircle Concierge, are available at higher spending tiers.

Frequently asked questions about Bergdorf Goodman

The owner of Bergdorf Goodman is Neiman Marcus Group.

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