Bergdorf Goodman is a department store in New York City that sells expensive designer products, including clothes, accessories, beauty items, and things for the home.
How to reach a person at
Bergdorf Goodman
Customer service: (888) 774-2424
Bergdorf Goodman Responsiveness rating
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What you need to know about Bergdorf Goodman
- Bergdorf Goodman’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bergdorf Goodman with our insider guide or through our executive contacts.
- Bergdorf Goodman’s customer service policies are standard. Here are our frequently asked questions about Bergdorf Goodman.
Bergdorf Goodman customer service response times
Bergdorf Goodman’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Bergdorf Goodman’s phone support can take up to 30 minutes during business hours to receive a response. Availability: Phone support is available Monday through Sunday from 6 a.m. to midnight Central time. Phone number: Customers can contact Bergdorf Goodman at (888) 774-2424. |
| Email support | Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Bergdorf Goodman at customercarebg@bergdorfgoodman.com. |
| Live chat | Response time: Bergdorf Goodman does not have live chat support, but you can text its customer service team. You can expect an initial response within a few minutes to 1 hour during business hours. Text number: Customers can text Bergdorf Goodman at (972) 476-8536 Availability: Live chat is available Monday through Sunday from 6 a.m. to midnight Central time. |
| Social media | Response time: Bergdorf Goodman is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Bergdorf Goodman
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Bergdorf Goodman mailing address
754 Fifth Avenue
New York, NY 10019
Telephone:(212) 753-7300
Bergdorf Goodman loyalty program
Bergdorf Goodman’s loyalty program, known as InCircle, is primarily accessible to customers who use the store’s credit card. Members earn two points per dollar spent, with the rate increasing to five points per dollar after spending $75,000 in a calendar year. Accumulating 10,000 points yields a $100 reward card, effectively offering a 1% return on spending. Additional benefits, such as Perk Cards for in-store services and access to the InCircle Concierge, are available at higher spending tiers.
Bergdorf Goodman social media channels
Bergdorf Goodman executive customer service contacts
Primary Contact
Michelle Focarazzo
Senior Director of Client Operations
754 Fifth Avenue
New York, NY 10019
michelle_focarazzo@bergdorfgoodman.com
Secondary Contact
Melissa Xides
Chief Retail Officer
754 Fifth Avenue
New York, NY 10019
melissa_xides@bergdorfgoodman.com
Chief Executive
Tracy Margolies
754 Fifth Avenue
New York, NY 10019
tracy_margolies@bergdorfgoodman.com
Who is the owner of Bergdorf Goodman?
The owner of Bergdorf Goodman is Neiman Marcus Group.
How to get professional help with your Bergdorf Goodman problem
If you need help with Bergdorf Goodman, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.