BCBS Global Solutions (Blue Cross Blue Shield Global Solutions), formerly known as GeoBlue, is a health insurance provider that offers international medical coverage for individuals, employers, and students traveling or living abroad.
BCBS Global Solutions Responsiveness rating
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What you need to know about BCBS Global Solutions
BCBS Global Solutions repeatedly asked the same customer for the same documents and then denied the claim, citing a lack of documentation.
- BCBS Global Solutions’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with BCBS Global Solutions with our insider guide or through our executive contacts.
- BCBS Global Solutions’ customer service policies are standard. Here are our frequently asked questions about BCBS Global Solutions.
BCBS Global Solutions customer service response times
BCBS Global Solutions’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (855) 686-7705 | Available 24/7 for members; calls are typically answered promptly. |
| Email support | BCBS Global Solutions customer service does not have an email address. Existing policyholders can send a secure message to customer service by logging into the Member Portal (link here: members.bcbsglobalsolutions.com/login) |
| Live chat support | BCBS Global Solutions does not offer live chat support, but you can contact BCBS Global Solutions via its online contact form here. |
| Social media | BCBS Global Solutions maintains a presence on platforms such as Facebook and LinkedIn, but response times may vary. |
| Help center/FAQ | The FAQ is accessible 24/7 through the website, providing immediate answers to common questions. |
How to resolve a problem with BCBS Global Solutions
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
BCBS Global Solutions mailing address
933 First Avenue
King of Prussia, PA 19406
BCBS Global Solutions executive customer service contacts
Primary Contact
Carlos Perez
Chief Customer and Health Solutions Officer
933 First Avenue
King of Prussia, PA 19406
cperez@bcbsglobalsolutions.com
Chief Executive
Diego Fernández
933 First Avenue
King of Prussia, PA 19406
dfernandez@bcbsglobalsolutions.com
Who owns BCBS Global Solutions?
BCBS Global Solutions is owned by a consortium of 15 Blue Cross Blue Shield companies and Bupa, a global healthcare organization.
How can I contact v customer service?
Call BCBS Global Solutions customer service at (855) 686-7705.
Does BCBS Global Solutions have an online contact form?
Yes, you can find BCBS Global Solutions’s online contact form here.
How to get professional help with your BCBS Global Solutions problem
If you need help with BCBS Global Solutions, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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