BCBS Global Solutions

BCBS Global Solutions (Blue Cross Blue Shield Global Solutions), formerly known as GeoBlue, is a health insurance provider that offers international medical coverage for individuals, employers, and students traveling or living abroad.

Telephone
Main : (610) 897-2123
free : (855) 686-7705
Mailing address
933 First Avenue
King of Prussia, PA 19406
Website
geobluetravelinsurance.com

What you need to know about BCBS Global Solutions

BCBS Global Solutions repeatedly asked the same customer for the same documents and then denied the claim, citing a lack of documentation.

How to resolve a problem with BCBS Global Solutions

Try self-service first

Use our proven resolution methods, or BCBS Global Solutions’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does BCBS Global Solutions respond?

Phone support
Available 24/7 for members; calls are typically answered promptly.
Email support
BCBS Global Solutions customer service does not have an email address. Existing policyholders can send a secure message to customer service by logging into the Member Portal (link here: members.bcbsglobalsolutions.com/login)
Live chat support
BCBS Global Solutions does not offer live chat support, but you can contact BCBS Global Solutions via its online contact form here.
Social media
BCBS Global Solutions maintains a presence on platforms such as Facebook and LinkedIn, but response times may vary.
Help center/FAQ
The FAQ is accessible 24/7 through the website, providing immediate answers to common questions.
Verified contacts

BCBS Global Solutions customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Joseph D'Ettorre
Director of Global Service Center
Primary
Carlos Perez
Chief Customer and Health Solutions Officer
Secondary
Liz Dunlavey
Senior Vice President, Operations
Chief Executive
Diego Fernández
Chief Executive

BCBS Global Solutions customer service policies

BCBS Global Solutions’s privacy policy outlines the company's practices for collecting, using, and sharing personal information obtained through its websites. It describes the kinds of information collected, as well as how that information is used. GeoBlue may share personal data with affiliates, service providers, and healthcare professionals, but it does not sell or rent this information for third-party marketing without consent. The company states that it adheres to HIPAA standards for health information privacy and employs security measures to protect user data.

BCBS Global Solutions loyalty program

BCBS Global Solutions does not have a loyalty program.

Frequently asked questions about BCBS Global Solutions

BCBS Global Solutions is owned by a consortium of 15 Blue Cross Blue Shield companies and Bupa, a global healthcare organization.
Call BCBS Global Solutions customer service at (855) 686-7705.
Yes, you can find BCBS Global Solutions's online contact form here.

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