Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.
Responsiveness rating
What you need to know about Avis Budget
Avis Budget handles most customer service question quickly and fairly. However, we have received several cases where it simply drops the ball. Those include problems involving cleaning fees and late returns. The latest issue involves a customer who ended up on the Avis Do Not Rent list and could not get off.
How to resolve a problem with Avis Budget
Avis Budget executives respond to emails from customers (although we're not sure if they always read them). Check out our car rental guide for problem-solving ideas.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6 Sylvan Way
Parsippany, N.J 07054
https://avisbudgetgroup.com/
Phone Contacts
Main: (973) 496-4700
Toll Free: (800) 352-7900
Avis (800) 352-7900
Budget (800) 621-2844
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Justin Bryce
Senior Manager, Customer Advocacy
6 Sylvan Way
Parsippany, NJ 07054
[email protected]
Secondary Contact
David Holloway
Director Customer Service
6 Sylvan Way
Parsippany, N.J 07054
[email protected]
Chief Executive
Joe Ferraro
CEO
6 Sylvan Way
Parsippany, N.J 07054
[email protected]
This contact was published on January 12, 2015 and updated on November 22, 2023.
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