Avis Budget Customer Service Contacts

Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.

How to reach a person at Avis Budget

Toll Free: (800) 352-7900

Avis Budget Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

In order to escalate a complaint you need to have raised a complaint with the customer service team first.

What you need to know about Avis Budget

Avis Budget handles most customer service question quickly and fairly. However, we have received several cases where it simply drops the ball. Those include problems involving cleaning fees and late returns. The latest issue involves a customer who ended up on the Avis Do Not Rent list and could not get off. Also, the company charged this customer after squirrels damaged a car out of the customers control.

How to resolve a problem with Avis Budget

Avis Budget executives respond to emails from customers (although we’re not sure if they always read them). Check out our car rental guide for problem-solving ideas.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

 Avis Budget mailing address

Avis Budget
6 Sylvan Way
Parsippany, N.J 07054

 Avis Budget social media channels


 Avis Budget executive customer service contacts

Primary Contact
Justin Bryce
Senior Manager, Customer Advocacy
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

Secondary Contact
David Holloway
Director Customer Service
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

Chief Executive
Joe Ferraro
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

How to get professional help with your Avis Budget problem

If you need help with Avis Budget, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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