Avis Budget

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Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.

Responsiveness rating


What you need to know about Avis Budget

Avis Budget handles most customer service question quickly and fairly. However, we have received several cases where it simply drops the ball. Those include problems involving cleaning fees and late returns. Avis Budget is barely holding on to a 3 rating at the moment.

How to resolve a problem with Avis Budget

Avis Budget executives respond to emails from customers (although we're not sure if they always read them). Check out our car rental guide for problem-solving ideas.


6 Sylvan Way
Parsippany, N.J 07054

Phone Contacts

Main: (973) 496-4700
Toll Free: (800) 352-7900

Avis (800) 352-7900
Budget (800) 621-2844


Email Contacts

[email protected]
[email protected]

Customer Service Resources

In order to escalate a complaint you need to have raised a complaint with the customer service team first.

Social Media Contacts


Executive Contacts

Primary Contact
Gareth Grimes
Senior Manager - Customer Advocacy
6 Sylvan Way
Parsippany, N.J 07054
[email protected]

David Holloway
Director Customer Service
6 Sylvan Way
Parsippany, N.J 07054
[email protected]

Chief Executive
Joe Ferraro
6 Sylvan Way
Parsippany, N.J 07054
[email protected]

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