Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.
Avis Budget Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Avis Budget
Avis Budget handles most customer service questions quickly and fairly. However, we have received several cases where it simply dropped the ball. Those include problems involving cleaning fees and late returns. The latest issue involves a customer who ended up on the Avis Do Not Rent list and could not get off. Also, the company charged this customer after squirrels damaged a car.
How to resolve a problem with Avis Budget
Avis Budget executives respond to emails from customers (although we’re not sure if they always read them). Check out our car rental guide for problem-solving ideas.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Avis Budget mailing address
379 Interpace Parkway
Parsippany, N.J 07054
Avis Budget social media channels
Avis Budget executive customer service contacts
Primary Contact
Justin Bryce
Senior Manager, Customer Advocacy
379 Interpace Parkway
Parsippany, NJ 07054
justin.bryce@avisbudget.com
Secondary Contact
Bjorn Fjordholm
Director Customer Service
379 Interpace Parkway
Parsippany, NJ 07054
Bjorn.Fjordholm@avisbudget.com
Chief Executive
Joe Ferraro
CEO
379 Interpace Parkway
Parsippany, NJ 07054
Joe.Ferraro@avisbudget.com
How can I contact Avis?
Email custserv@avis.com or call (800) 352-7900.
How do I get my money back from Avis?
If you prepaid and must cancel your car rental reservation before the scheduled pickup time, you can request a refund online. Avis will process your refund within approximately 7 business days. The refund will be credited to the same card that was used for the prepayment.
Does Avis do a credit check?
Yes.
How to get professional help with your Avis Budget problem
If you need help with Avis Budget, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
